HP VLi8 HP Vectra VLi8 SF, Troubleshooting and Upgrade Guide - Page 40

Hewlett-Packard Support and Information Services

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1 Troubleshooting Your PC Hewlett-Packard Support and Information Services Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/vectrasupport. Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: PC Description Model number Serial number RAM • Number of megabytes installed • HP RAM or RAM from another manufacturer See label on the right side of your PC (refer to page iv) See label on the right side of your PC (refer to page iv). • The amount of RAM is displayed on the Summary Screen, accessed by pressing Esc during start-up. • There may be some compatibility problems with non-HP RAM. Question or Problem Write down a brief description of the problem Frequency Run OK? Recent changes to the PC How often has the problem occurred? How long has the PC been running normally? Have there been any recent changes made to the PC? Hardware Configuration Which BIOS version is used? The BIOS version is displayed on the Summary Screen, accessed by pressing Esc during startup. Any BIOS parameter changes? Did the problem occur after changes were made to the BIOS using the Setup program? Make a list of slots and interrupts used by additional This is to check for interrupt conflicts. You can find IRQs by running DiagTools (see page 10) and cards (for example, LAN, sound and SCSI) slot numbers by looking at the Summary Screen, accessed by pressing Esc during start-up. Are you using the original operating system software that came preloaded on your PC? If no, what is the operating system version? Any operating system-generated error messages Any errors during boot (Power-On Self Test). This test checks all installed components. Operating System Select Settings Á Control Panel from the Start menu, then click on the System icon. The operating system version is displayed under System. Please note down exact text of error message. Any POST errors will be displayed on your monitor screen or signalled by beep codes. 40

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1
Troubleshooting Your PC
Hewlett-Packard Support and Information Services
40
Hewlett-Packard Support and Information Services
You can learn more about HP service and support from the support
Web site:
www.hp.com/go/vectrasupport
.
Collecting Information on Your PC Before Contacting Support
Take a piece of paper and note down some of the information
mentioned below. This will help HP support deal with your problem
quickly and efficiently:
PC Description
Model number
See label on the right side of your PC (refer to page iv)
Serial number
See label on the right side of your PC (refer to page iv).
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another manufacturer
•
The amount of RAM is displayed on the Summary Screen, accessed by pressing
Esc
during start-up.
•
There may be some compatibility problems with non-HP RAM.
Question or Problem
Write down a brief description of the problem
Frequency
How often has the problem occurred?
Run OK?
How long has the PC been running normally?
Recent changes to the PC
Have there been any recent changes made to the PC?
Hardware Configuration
Which BIOS version is used?
The BIOS version is displayed on the Summary Screen, accessed by pressing
Esc
during start-
up.
Any BIOS parameter changes?
Did the problem occur after changes were made to the BIOS using the Setup program?
Make a list of slots and interrupts used by additional
cards (for example, LAN, sound and SCSI)
This is to check for interrupt conflicts. You can find IRQs by running DiagTools (see page 10) and
slot numbers by looking at the Summary Screen, accessed by pressing
Esc
during start-up.
Operating System
Are you using the original operating system
software that came preloaded on your PC?
If no, what is the operating system version?
Select
Settings Control Panel
from the
Start
menu, then click on
the
System
icon. The operating system version is displayed under System.
Any operating system-generated error messages
Please note down exact text of error message.
Any errors during boot (Power-On Self Test). This
test checks all installed components.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.