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HP VLi8 HP Vectra VLi8 SF, Troubleshooting and Upgrade Guide - Page 9

Troubleshooting Your PC

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1 Troubleshooting Your PC This chapter can help you solve problems you may have when using your PC. Do not hesitate to use the HP DiagTools Hardware Diagnostics utility (described on page 10). DiagTools can help you to quickly diagnose hardware problems for a speedy recovery.

Section	Page
Troubleshooting & Upgrade Guide	1
Care of Equipment	3
Which Vectra PC Do You Have?	4
1 Troubleshooting Your PC	9
Troubleshooting With HP Hardware Diagnostics	10
Getting Online Support for Troubleshooting	11
Documentation For Your PC	11
Troubleshooting Orientation Table	12
If There Is No Power	13
If There is a Beep Code During Boot	14
If Your Monitor Is Not Working Properly	15
If There Is a Memory Test Error	16
If There Is a Keyboard or Mouse Test Error	17
If There Is a Floppy Disk Drive Test Error	18
If There Is a Hard Disk or CD-ROM Drive Test Error	19
If There Is a CMOS Test Error	20
If There Is a Serial/Parallel Port Connection Test Error	21
Other Configuration Problems	22
If You Cannot Turn Off Your PC	23
If You Have Forgotten Your Password	24
If There is a LAN Problem	25
If There Is an IRQ Problem	26
If Your PC Has an Audio (Sound) Problem	27
If Your PC Has a Software Problem	28
If you Have Problems Using the Euro Symbol	29
For Windows 95 and Windows NT Users	29
Configuring Your Keyboard	29
Recovering Hard Disk Contents	30
Recovering Preloaded Software from a CD-ROM	30
Reinstallation of Windows NT Service Pack	30
Changing the Hard Disk	31
BIOS Problems	31
Updating Your PC’s BIOS	31
Recovering from a BIOS Update Failure	31
HP Setup Program	33
Device Boot Order	34
More Troubleshooting for Drives	35
If the Floppy Drive Does Not Work	35
If your Hard Disk Does Not Work	36
If the CD-ROM Drive Has a Problem	37
Hewlett-Packard Support and Information Services	40
Collecting Information on Your PC Before Contacting Support	40
2 How to Install or Replace Accessories In Your PC	41
Before Starting	42
Removing and Replacing the Cover & Front Panel	43
The Label Inside Your PC	44
Upgrading the Main Memory	45
Upgrading Mass Storage Devices	46
Drive Connectors	46
Upgrading the Hard Disk Drive	48
Upgrading Removable Media	50
Installing Accessory Boards	54
Accessory Board Slots	54
Installing an Accessory Board	55
Configuring Accessory Boards with Plug and Play	56
Configuring non-Plug and Play ISA Accessory Boards	57
Changing the Battery	58
Installing a Security Cable	59
3 Security and Manageability Features	61
Setting Passwords	62
Tips for Using Passwords	62
Setting the Administrator Password	63
Setting the User Password	64
Hardware Monitoring with HP TopTools	65
Master Pass Key System	66
4 Technical Information	67
System Board Switches	68
IRQs, DMAs, and I/O Addresses Used by Your PC	70
IRQ0	70
IRQ1	70
IRQ2	70
IRQ3	70
IRQ4	70
IRQ5	70
IRQ6	70
IRQ7	70
IRQ8	70
IRQ9	70
IRQ10	70
IRQ11	70
IRQ12	70
IRQ13	70
IRQ14	70
IRQ15	70
DMA 0	70
DMA 1	70
DMA 2	70
DMA 3	70
DMA 4	70
DMA 5	70
DMA 6	70
DMA 7	70
Power Consumption	71
Total Power Consumption	71
Physical Characteristics	72
Acoustic Noise Emission	72