HP VLi8 HP Vectra VLi8 SF, Troubleshooting and Upgrade Guide - Page 21

If There Is a Serial/Parallel Port Connection Test Error, Integrated, I/O Ports, Advanced - vectra bios 4 0

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1 Troubleshooting Your PC If There Is a Serial/Parallel Port Connection Test Error If There Is a Serial/Parallel Port Connection Test Error Problem Check that... How POST displays a port test error. The port is correctly configured in the PC's Setup program. 1 Switch the PC OFF then ON. 2 When the Vectra logo appears, press the F2 key. 3 Check the port is enabled in Integrated I/O Ports in the Advanced menu. All connected devices are correctly connected and switched on. 1 Switch off the PC. 2 Plug the cables into the correct connectors on the back of the PC. 3 Switch on the PC and the external devices. You may need to update your PC's Basic Input Output System (BIOS). If the PC still has a problem... Create a bootable floppy to update your PC's BIOS. Refer to page 31. Run DiagTools. Refer to page 10. The system board is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the system board by a known working board from the same model of PC. 4 Close the PC, reconnect the power cord and check that the PC works. 5 If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact HP Support or your authorized dealer 21

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21
1
Troubleshooting Your PC
If There Is a Serial/Parallel Port Connection Test Error
If There Is a Serial/Parallel Port Connection Test Error
Problem
Check that...
How
POST displays a port test
error.
The port is correctly
configured in the PC’s Setup
program.
1
Switch the PC OFF then ON.
2
When the Vectra logo appears, press the
F2
key.
3
Check the port is enabled in
Integrated
I/O Ports
in the
Advanced
menu.
All connected devices are
correctly connected and
switched on.
1
Switch off the PC.
2
Plug the cables into the correct connectors on
the back of the PC.
3
Switch on the PC and the external devices.
You may need to update
your PC’s Basic Input
Output System (BIOS).
Create a bootable floppy to update your PC’s BIOS.
Refer to page 31.
If the PC still has a problem...
Run DiagTools.
Refer to page 10.
The system board is
working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the system board by a known working
board from the same model of PC.
4
Close the PC, reconnect the power cord and
check that the PC works.
5
If the port works, contact HP Support or your
authorized dealer for further troubleshooting
information.
If the problem persists, contact HP Support or your authorized dealer