HP VLi8 HP Vectra VLi8 SF, Troubleshooting and Upgrade Guide - Page 36

If your Hard Disk Does Not Work, If the Hard Disk Activity, Light Does Not Work

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1 Troubleshooting Your PC More Troubleshooting for Drives If your Hard Disk Does Not Work • If you receive a S.M.A.R.T. alert, this indicates that your hard disk drive is defective. Carry out an immediate data backup, then contact HP Support at www.hp.com/go/vectrasupport to ask for a replacement hard disk drive. • Check that the disk power and data cables are correctly connected (refer to Drive Connectors, on page 46). • Check that the hard disk drive has been unlocked (refer to the Hardware Protection submenu (Security menu group) in the HP Setup program, accessed by pressing F2 at startup). There is also an option in the Setup program that lets you disable or enable boot on hard disk drive (refer to the Boot Devices Security submenu (Security menu group) in the Setup program). • Check that the hard disk drive has been detected (refer to the IDE Devices submenu (Advanced menu group) in the Setup program, accessed by pressing F2 at startup). • Check that the on-board Bus IDE is enabled if you are using the integrated IDE controller (refer to the IDE Devices submenu (Advanced menu group) in the Setup program, accessed by pressing F2 at startup). If the Hard Disk Activity If the hard disk activity light does not flicker when the PC is accessing Light Does Not Work the hard disk drive: • Check that the control panel connector is firmly attached to the system board. • Check that the disk power and data cables are correctly connected. NOTE If you are using a hard disk drive with a controller board (a SCSI hard disk, for example), the activity light does not flicker when the PC is accessing the hard disk drive. 36

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1
Troubleshooting Your PC
More Troubleshooting for Drives
36
If your Hard Disk Does Not Work
•
If you receive a S.M.A.R.T. alert, this indicates that your hard disk
drive is defective. Carry out an immediate data backup, then contact
HP Support at
www.hp.com/go/vectrasupport
to ask for a
replacement hard disk drive.
•
Check that the disk power and data cables are correctly connected
(refer to Drive Connectors, on page 46).
•
Check that the hard disk drive has been
unlocked
(refer to the
Hardware Protection
submenu (
Security
menu group) in the
HP
Setup
program, accessed by pressing
F2
at startup). There is also
an option in the
Setup
program that lets you disable or enable boot
on hard disk drive (refer to the
Boot Devices Security
submenu
(
Security
menu group) in the
Setup
program).
•
Check that the hard disk drive has been detected (refer to the
IDE
Devices
submenu (
Advanced
menu group) in the
Setup
program,
accessed by pressing
F2
at startup).
•
Check that the on-board Bus IDE is enabled if you are using the
integrated IDE controller (refer to the
IDE Devices
submenu
(
Advanced
menu group) in the
Setup
program, accessed by pressing
F2
at startup).
If the Hard Disk Activity
Light Does Not Work
If the hard disk activity light does not flicker when the PC is accessing
the hard disk drive:
•
Check that the control panel connector is firmly attached to the
system board.
•
Check that the disk power and data cables are correctly connected.
NOTE
If you are using a hard disk drive with a controller board (a SCSI hard
disk, for example), the activity light does not flicker when the PC is
accessing the hard disk drive.