IBM 8658 User Guide - Page 195
comments, Problem, determination
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Send us your comments! We want to know your opinion about this manual (part number 10K2615). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name Phone number 1. Do you like this manual? h Yes h No 2. What would you like to see added, changed, or deleted in this manual? 3. What is your service experience level? h Less than five years h More than five years 4. Which Servers to you service most? Thank you for your response! Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Processor or hard disk upgrades v Failure symptom - Do diagnostics fail? - What, when, where, single, or multiple systems? - Is the failure repeatable? - Has this configuration ever worked? - If it has been working, what changes were made prior to it failing? - Is this the original reported failure? Related service information 185