IBM x3550 Installation Guide - Page 69
ServerGuide, problems
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ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The ServerGuide Setup and Installation CD will not start. 1. Make sure that the server supports the ServerGuide program and has a startable (bootable) CD-RW/DVD drive. 2. If the startup (boot) sequence settings have been changed, make sure that the CD-RW/DVD drive is first in the startup sequence. 3. If more than one CD-RW/DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. The ServeRAID program cannot 1. Make sure that there are no duplicate IRQ assignments. view all installed drives, or the 2. Make sure that the hard disk drive is connected correctly. operating system cannot be 3. Make sure that the hard disk drive cables are securely connected. installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions. The operating system cannot be Make sure that the server supports the operating system. If it does, no logical drive installed; the option is not is defined (RAID servers). Run the ServerGuide program and make sure that setup available. is complete. Chapter 5. Solving problems 55