IBM x3550 Installation Guide - Page 72
Intermittent, problems
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A hard disk drive that you are Make sure that the type of drive is correct for this server. installing does not fit correctly in the cage. Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A problem occurs only occasionally and is difficult to diagnose. 1. Make sure that: v All cables and cords are connected securely to the rear of the server and attached devices. v There is adequate cooling airflow. Reduced airflow due to a failed fan or an internal or external obstruction can cause the server to overheat and shut down. 2. Check the system-error log or the BMC log (see "Error Logs" in the Problem Determination and Service Guide). If the problem remains, call for service. The server resets (restarts) occasionally 1. If the reset occurs during POST and the POST watchdog timer is enabled (click Advanced Setup --> Baseboard Management Controller (BMC) Setting --> BMC Post Watchdog in the Configuration/Setup Utility program to see the POST watchdog setting), make sure that sufficient time is allowed in the watchdog timeout value (BMC POST Watchdog Timeout). See the User's Guide for information about the settings in the Configuration/Setup Utility program. If the server continues to reset during POST, see the "POST" and "Diagnostic programs" sections in the Problem Determination and Service Guide. 2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI Application for Windows, or ASR devices that may be installed. Note: ASR utilities operate as operating-system utilities and are related to the IPMI device driver. If the reset continues to occur after the operating system starts, the operating system might have a problem; see "Software problems" on page 68. 3. If neither condition applies, check the system-error log or BMC log (see "Error Logs" in the Problem Determination and Service Guide). If the problem remains, call for service. 58 IBM System x3550 Type 7978: Installation Guide