IBM x3550 Installation Guide - Page 73

keyboard, mouse, pointing-device, problems - display driver

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USB keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action All or some keys on the keyboard do not work. 1. Run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup. 2. Make sure that: v The keyboard cable is securely connected. v The server and the monitor are turned on. 3. Reseat the keyboard cable. 4. If you are using an external USB hub, disconnect the keyboard from the hub and connect it directly to the server. 5. Replace the following components one at a time, in the order shown, restarting the server each time: a. Keyboard b. (Trained service technician only) System board The USB mouse or USB pointing device does not work. 1. Make sure that: v The mouse or pointing-device USB cable is securely connected to the server, and the keyboard and the device drivers are installed correctly. v The server and the monitor are turned on. v Keyboardless operation has been enabled in the Configuration/Setup Utility program. 2. Reseat the mouse or pointing-device cable. 3. If you are using an external USB hub, disconnect the mouse or pointing device from the hub and connect it directly to the server. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Trained service technician only) System board Chapter 5. Solving problems 59

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USB
keyboard,
mouse,
or
pointing-device
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x
Documentation
CD
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
All
or
some
keys
on
the
keyboard
do
not
work.
1.
Run
the
Configuration/Setup
Utility
program
and
enable
keyboardless
operation
to
prevent
the
POST
error
message
301
from
being
displayed
during
startup.
2.
Make
sure
that:
v
The
keyboard
cable
is
securely
connected.
v
The
server
and
the
monitor
are
turned
on.
3.
Reseat
the
keyboard
cable.
4.
If
you
are
using
an
external
USB
hub,
disconnect
the
keyboard
from
the
hub
and
connect
it
directly
to
the
server.
5.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Keyboard
b.
(Trained
service
technician
only)
System
board
The
USB
mouse
or
USB
pointing
device
does
not
work.
1.
Make
sure
that:
v
The
mouse
or
pointing-device
USB
cable
is
securely
connected
to
the
server,
and
the
keyboard
and
the
device
drivers
are
installed
correctly.
v
The
server
and
the
monitor
are
turned
on.
v
Keyboardless
operation
has
been
enabled
in
the
Configuration/Setup
Utility
program.
2.
Reseat
the
mouse
or
pointing-device
cable.
3.
If
you
are
using
an
external
USB
hub,
disconnect
the
mouse
or
pointing
device
from
the
hub
and
connect
it
directly
to
the
server.
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Mouse
or
pointing
device
b.
(Trained
service
technician
only)
System
board
Chapter
5.
Solving
problems
59