Lantronix XPress-DR XPress-DR / XPress-DR-IAP - User Guide - Page 90

user and network activity at the time of the problem

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Troubleshooting When you report a problem, please provide the following information: • Your name, and your company name, address, and phone number • Lantronix model number • Lantronix serial number • Software version (on the first screen shown when you Telnet to port 9999) • Description of the problem • Debug report (stack dump), if applicable • Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem) When troubleshooting the following problems, make sure that the XPress DR is powered up and the Link (L) LED is lit solid green. If the Link LED is not lit, then the physical network connection is bad. Confirm that you are using a good network connection. 6-2 DSTni-XPress DR User Guide

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Troubleshooting
When you report a problem, please provide the following information:
•
Your name, and your company name, address, and phone number
•
Lantronix model number
•
Lantronix serial number
•
Software version (on the first screen shown when you Telnet to port
9999)
•
Description of the problem
•
Debug report (stack dump), if applicable
•
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
When troubleshooting the following problems, make sure that the XPress DR is powered up
and the Link (L) LED is lit solid green. If the Link LED is not lit, then the physical network
connection is bad. Confirm that you are using a good network connection.
6-2
DSTni-XPress DR User Guide