Lenovo ThinkPad T40p IBM System Information Center Administrator's Guide - Page 53

Problem, solving

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Chapter 6. Problem solving This section is intended to help you solve problems that might occur when installing or using the System Information Center program. Recovering when the System Information Center program is not running The following five symptoms can all be resolved in the same way, as described in the action that follows. Symptom 1: After pointing the browser to the System Information Center logon page, the logon page does not display. Symptom 2: The System Information Center program logon page is displayed, but the valid logon information is rejected. The registration of a new user fails. The upload of collected asset information is not working. The collected asset information is not in the database. Symptom 3: The registration of a new user fails. Symptom 4: The upload of collected asset information is not working. The collected asset information is not in the database. Symptom 5: The collected asset information is not in the database. Action: Check to see if the Apache Tomcat Web application server is running. Using the server, go to the following address: http:\\localhost\index.jsp. v If the start page of Apache Tomcat does not display, open Windows Explorer and point to: C:\TOMCAT4\WEBAPPS\TOMCAT-DOCS\INDEX.HTML. Note: For advanced troubleshooting, go to HTTP://jakarta.apache.org/tomcat/tomcat-4.1-doc/ v If the start page does display, complete the following procedure: 1. Uninstall the System Information Center program. 2. Shut down and restart your computer. 3. Reinstall the System Information Center program. Using log files to solve a problem You can use log files in the System Information Center program to troubleshoot problems you encounter. v If you want to troubleshoot transactions (for example, adding or retiring an asset), complete the following procedure to view the Transaction Logs: 1. At the Logon window, type your User ID and Password. Click Submit. The System Information Center program is displayed. 2. In the System Information Center menu bar click Reports, and then select Logs. 3. Click Transaction Log. The Transaction Log window opens. This window displays every transaction conducted with the System Information Center © Copyright IBM Corp. 2004 45

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Chapter
6.
Problem
solving
This
section
is
intended
to
help
you
solve
problems
that
might
occur
when
installing
or
using
the
System
Information
Center
program.
Recovering
when
the
System
Information
Center
program
is
not
running
The
following
five
symptoms
can
all
be
resolved
in
the
same
way,
as
described
in
the
action
that
follows.
Symptom
1
:
After
pointing
the
browser
to
the
System
Information
Center
logon
page,
the
logon
page
does
not
display.
Symptom
2
:
The
System
Information
Center
program
logon
page
is
displayed,
but
the
valid
logon
information
is
rejected.
The
registration
of
a
new
user
fails.
The
upload
of
collected
asset
information
is
not
working.
The
collected
asset
information
is
not
in
the
database.
Symptom
3
:
The
registration
of
a
new
user
fails.
Symptom
4
:
The
upload
of
collected
asset
information
is
not
working.
The
collected
asset
information
is
not
in
the
database.
Symptom
5
:
The
collected
asset
information
is
not
in
the
database.
Action:
Check
to
see
if
the
Apache
Tomcat
Web
application
server
is
running.
Using
the
server,
go
to
the
following
address:
http:\\localhost\index.jsp
.
v
If
the
start
page
of
Apache
Tomcat
does
not
display,
open
Windows
Explorer
and
point
to:
C:\TOMCAT4\WEBAPPS\TOMCAT-DOCS\INDEX.HTML.
Note:
For
advanced
troubleshooting,
go
to
HTTP://jakarta.apache.org/tomcat/tomcat-4.1-doc/
v
If
the
start
page
does
display,
complete
the
following
procedure:
1.
Uninstall
the
System
Information
Center
program.
2.
Shut
down
and
restart
your
computer.
3.
Reinstall
the
System
Information
Center
program.
Using
log
files
to
solve
a
problem
You
can
use
log
files
in
the
System
Information
Center
program
to
troubleshoot
problems
you
encounter.
v
If
you
want
to
troubleshoot
transactions
(for
example,
adding
or
retiring
an
asset),
complete
the
following
procedure
to
view
the
Transaction
Logs:
1.
At
the
Logon
window,
type
your
User
ID
and
Password.
Click
Submit
.
The
System
Information
Center
program
is
displayed.
2.
In
the
System
Information
Center
menu
bar
click
Reports
,
and
then
select
Logs
.
3.
Click
Transaction
Log
.
The
Transaction
Log
window
opens.
This
window
displays
every
transaction
conducted
with
the
System
Information
Center
©
Copyright
IBM
Corp.
2004
45