Lenovo ThinkPad T40p IBM System Information Center Administrator's Guide - Page 55

before, calling, Setting, Trusted, Sites

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f. Under the Actions menu, click on the appropriate menu item to perform the desired action. In this example, it would be Stop. 2. Open the (Install Directory)\ISIC\WEB\WEB-INF\web.xml file using a text editor. 3. Locate the section containing the following text: 10 4. Change the session time-out value from ″10″ to a lesser value. 5. Save the file and restart the Apache Tomcat service. What you need before calling IBM Prior to calling IBM for a service related call, it is very helpful to have information on hand about recent database activities. The ISIC log file provides all of the information you will need to adequately address issues when calling IBM. To view the ISIC log file, which is a log of all database activities, complete the following procedure: 1. At the Logon window, type your User ID and Password. Click Submit. The System Information Center program is displayed. 2. In the System Information Center menu bar click Admin, and then click Application Log. The ″View IBM System Information Center log file″ window opens. This window displays every action conducted with the System Information Center program by date and time and includes a brief description of the action. 3. To send this file to a service technician, click Admin, and then click Send Application Log. A File Download window is displayed. 4. Click Save to save the log to your computer. 5. Attach the log file to an e-mail and send it to your internal service representative or to an IBM representative. Setting up the Trusted Sites zone If you encounter problems loading the System Information Center administrator's console Web pages while running Windows XP with Service Pack 2, you may need to add your System Information Center server address to your Trusted Sites list. To add the System Information Center program to the Trust Sites zone, perform the following steps: 1. In Internet Explorer, click Tools in the menu bar and click Internet Options. 2. Click the Security tab. 3. Click Trusted sites. 4. Click the Sites... button. 5. Clear the check box beside ″Require server verification (https:) for all sites in this zone″. 6. Type the server address in the ″Add this Web site to the zone:″ field. 7. Click Add. 8. Click OK and then load or reload the System Information Center Administration Login panel. Chapter 6. Problem solving 47

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f.
Under
the
Actions
menu,
click
on
the
appropriate
menu
item
to
perform
the
desired
action.
In
this
example,
it
would
be
Stop
.
2.
Open
the
(Install
Directory)\ISIC\WEB\WEB-INF\web.xml
file
using
a
text
editor.
3.
Locate
the
section
containing
the
following
text:
<session-config>
<session-timeout>10</session-timeout>
</session-config>
4.
Change
the
session
time-out
value
from
″
10
″
to
a
lesser
value.
5.
Save
the
file
and
restart
the
Apache
Tomcat
service.
What
you
need
before
calling
IBM
Prior
to
calling
IBM
for
a
service
related
call,
it
is
very
helpful
to
have
information
on
hand
about
recent
database
activities.
The
ISIC
log
file
provides
all
of
the
information
you
will
need
to
adequately
address
issues
when
calling
IBM.
To
view
the
ISIC
log
file,
which
is
a
log
of
all
database
activities,
complete
the
following
procedure:
1.
At
the
Logon
window,
type
your
User
ID
and
Password.
Click
Submit
.
The
System
Information
Center
program
is
displayed.
2.
In
the
System
Information
Center
menu
bar
click
Admin
,
and
then
click
Application
Log
.
The
″
View
IBM
System
Information
Center
log
file
″
window
opens.
This
window
displays
every
action
conducted
with
the
System
Information
Center
program
by
date
and
time
and
includes
a
brief
description
of
the
action.
3.
To
send
this
file
to
a
service
technician,
click
Admin
,
and
then
click
Send
Application
Log
.
A
File
Download
window
is
displayed.
4.
Click
Save
to
save
the
log
to
your
computer.
5.
Attach
the
log
file
to
an
e-mail
and
send
it
to
your
internal
service
representative
or
to
an
IBM
representative.
Setting
up
the
Trusted
Sites
zone
If
you
encounter
problems
loading
the
System
Information
Center
administrator’s
console
Web
pages
while
running
Windows
XP
with
Service
Pack
2,
you
may
need
to
add
your
System
Information
Center
server
address
to
your
Trusted
Sites
list.
To
add
the
System
Information
Center
program
to
the
Trust
Sites
zone,
perform
the
following
steps:
1.
In
Internet
Explorer,
click
Tools
in
the
menu
bar
and
click
Internet
Options
.
2.
Click
the
Security
tab.
3.
Click
Trusted
sites
.
4.
Click
the
Sites...
button.
5.
Clear
the
check
box
beside
″
Require
server
verification
(https:)
for
all
sites
in
this
zone
″
.
6.
Type
the
server
address
in
the
″
Add
this
Web
site
to
the
zone:
″
field.
7.
Click
Add
.
8.
Click
OK
and
then
load
or
reload
the
System
Information
Center
Administration
Login
panel.
Chapter
6.
Problem
solving
47