Lenovo ThinkPad T40p IBM System Information Center Administrator's Guide - Page 54

Viewing, server, status, solve, problem, Improving, performance

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program and includes user information, asset information, and transaction date and time. You can click the Output icon to create a .CSV file or to generate a printer-friendly view to simplify printing the log. v If you want to troubleshoot tasks, complete the following procedure to view the Task Logs: 1. At the Logon window, type your User ID and Password. Click Submit. The System Information Center program is displayed. 2. In the System Information Center menu bar click Reports, and then select Logs. 3. Click Task Log. The Task Log window opens. This window displays every task performed the System Information Center program and includes the task creator, what the task does, and when it was created. You can click the Output icon to create a .CSV file to print the log. v If you want to view a log of all database activities, see the procedures for viewing the ISIC log file in "What you need before calling IBM" on page 47. Viewing the server status to solve a problem You can view the status of the server to view all registered assets in your enterprise, the types of processes that have been and are occurring, any updates that have taken place, and the average amount of time that some processes are taking. If you want to view a log of all database activities, complete the following procedure to view the ISIC log file: 1. At the Logon window, type your User ID and Password. Click Submit. The System Information Center program is displayed. 2. In the System Information Center menu bar click Admin and then click View Current Server Status. The ″View current server information″ window opens. Improving server performance to solve a problem If the server on which your System Information Center program is installed experiences a significant increase of requests from clients attempting to upload an asset scan (usually this occurs after initial deployment of the server in your enterprise environment), you can improve performance by altering the session time-out value. When a user contacts the server, a session is opened. The session will time-out after 10 minutes by default if the user stops interacting with the server. Since the number of available sessions are limited, you can increase the number of available sessions by shortening the time-out value to a lesser value. This will cause the sessions that are not being used to time-out faster and become available for other users. To alter the time-out value, complete the following procedure: 1. Stop the Apache Tomcat service. Note: To control the Apache Tomcat service, complete the following procedure: a. On the desktop, Right-click My Computer icon. b. Select Manage. c. Double-click Services and Applications. d. Double-click Services. e. Locate Apache Tomcat in the list of services provided and select it. 46

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program
and
includes
user
information,
asset
information,
and
transaction
date
and
time.
You
can
click
the
Output
icon
to
create
a
.CSV
file
or
to
generate
a
printer-friendly
view
to
simplify
printing
the
log.
v
If
you
want
to
troubleshoot
tasks,
complete
the
following
procedure
to
view
the
Task
Logs:
1.
At
the
Logon
window,
type
your
User
ID
and
Password.
Click
Submit
.
The
System
Information
Center
program
is
displayed.
2.
In
the
System
Information
Center
menu
bar
click
Reports
,
and
then
select
Logs
.
3.
Click
Task
Log
.
The
Task
Log
window
opens.
This
window
displays
every
task
performed
the
System
Information
Center
program
and
includes
the
task
creator,
what
the
task
does,
and
when
it
was
created.
You
can
click
the
Output
icon
to
create
a
.CSV
file
to
print
the
log.
v
If
you
want
to
view
a
log
of
all
database
activities,
see
the
procedures
for
viewing
the
ISIC
log
file
in
“What
you
need
before
calling
IBM”
on
page
47.
Viewing
the
server
status
to
solve
a
problem
You
can
view
the
status
of
the
server
to
view
all
registered
assets
in
your
enterprise,
the
types
of
processes
that
have
been
and
are
occurring,
any
updates
that
have
taken
place,
and
the
average
amount
of
time
that
some
processes
are
taking.
If
you
want
to
view
a
log
of
all
database
activities,
complete
the
following
procedure
to
view
the
ISIC
log
file:
1.
At
the
Logon
window,
type
your
User
ID
and
Password.
Click
Submit
.
The
System
Information
Center
program
is
displayed.
2.
In
the
System
Information
Center
menu
bar
click
Admin
and
then
click
View
Current
Server
Status
.
The
″
View
current
server
information
″
window
opens.
Improving
server
performance
to
solve
a
problem
If
the
server
on
which
your
System
Information
Center
program
is
installed
experiences
a
significant
increase
of
requests
from
clients
attempting
to
upload
an
asset
scan
(usually
this
occurs
after
initial
deployment
of
the
server
in
your
enterprise
environment),
you
can
improve
performance
by
altering
the
session
time-out
value.
When
a
user
contacts
the
server,
a
session
is
opened.
The
session
will
time-out
after
10
minutes
by
default
if
the
user
stops
interacting
with
the
server.
Since
the
number
of
available
sessions
are
limited,
you
can
increase
the
number
of
available
sessions
by
shortening
the
time-out
value
to
a
lesser
value.
This
will
cause
the
sessions
that
are
not
being
used
to
time-out
faster
and
become
available
for
other
users.
To
alter
the
time-out
value,
complete
the
following
procedure:
1.
Stop
the
Apache
Tomcat
service.
Note:
To
control
the
Apache
Tomcat
service,
complete
the
following
procedure:
a.
On
the
desktop,
Right-click
My
Computer
icon.
b.
Select
Manage
.
c.
Double-click
Services
and
Applications.
d.
Double-click
Services
.
e.
Locate
Apache
Tomcat
in
the
list
of
services
provided
and
select
it.
46