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Lenovo ThinkPad T430s (English) User Guide - Page 170

Drives and other storage devices, Hard disk drive problems, Solid state drive problems

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If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes a small amount of power. This is not a defect. For details, refer to "Power-saving modes" on page 29. Drives and other storage devices This section includes three drive problems which are hard disk drive, solid state drive, and optical drive. Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: - When the hard disk drive begins or finishes getting access to data. - When you carry the hard disk drive. - When you carry your computer. This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution: On the Boot menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list. • Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours might not support such a security function. Solid state drive problems Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the disk defragmentation tool in Windows for faster access to the data. Optical drive problems • Problem: The optical drive, such as a CD, DVD, or CD-RW drive, does not work. Solution: Make sure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the center pivot of the drive. (You should hear a click.) Make sure that the drive connector is firmly connected to the computer. If you use an option that has a bay for installing the drive, make sure that the option is firmly connected to the computer and works properly. Make sure that the drive tray is firmly closed. Make sure that the device drivers are correctly installed. • Problem: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning. Solution: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive cover and make a noise. Make sure that the disc is loaded correctly in the drive. • Problem: The tray does not open even if you press the eject button. 152 User Guide

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	19
Locating computer controls, connectors, and indicators	19
Front view	19
Right-side view	21
Left-side view	22
Bottom view	23
Rear View	24
Status indicators	26
Locating important product information	27
Machine type and model label	27
FCC ID and IC Certification number label	28
Certificate of Authenticity label	29
Features	29
Specifications	31
Operating environment	31
ThinkVantage programs	32
Accessing ThinkVantage programs	32
Introduction to ThinkVantage programs	33
Chapter 2. Using your computer	37
Register your computer	37
Frequently asked questions	37
Special keys and buttons	39
Function key combinations	39
Volume and mute buttons	41
Windows key	42
Using the UltraNav pointing device	42
Using the TrackPoint pointing device	43
Using the touch pad	44
Disabling the UltraNav pointing device and using an external mouse	45
Adding the UltraNav icon to the system tray	45
Power management	45
Checking battery status	45
Using the ac power adapter	46
Charging the battery	46
Maximizing battery life	47
Managing your battery power	47
Power-saving modes	47
Handling the battery	48
Connecting to the network	50
Ethernet connections	50
Wireless connections	50
Presentations and multimedia	54
Changing display settings	54
Connecting a projector or external display	54
Setting up a presentation	57
Using the Extend desktop function	57
Using the NVIDIA Optimus Graphics feature	58
Using audio features	58
Using an integrated camera	59
Using the optical drive	59
Using an ExpressCard, a flash media card, or a smart card	60
Chapter 3. You and your computer	63
Accessibility and comfort	63
Ergonomic information	63
Comfort	64
Accessibility information	64
Traveling with your computer	65
Travel tips	65
Travel accessories	65
Chapter 4. Security	67
Attaching a mechanical lock	67
Using passwords	67
Passwords and sleep mode	67
Typing passwords	67
Power-on password	68
Hard disk passwords	68
Supervisor password	70
Hard disk security	72
Setting the security chip	73
Using the fingerprint reader	74
Notice on deleting data from your hard disk drive or solid state drive	77
Using and understanding firewalls	78
Protecting data against viruses	78
Chapter 5. Recovery overview	79
Creating and using recovery media	79
Performing backup and recovery operations	80
Using the Rescue and Recovery workspace	81
Creating and using a rescue medium	82
Reinstalling preinstalled applications and device drivers	83
Solving recovery problems	84
Chapter 6. Replacing devices	85
Static electricity prevention	85
Replacing the battery	85
Replacing a memory module	87
Replacing the hard disk drive or solid state drive	90
Replacing the keyboard	92
Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection	96
Replacing a PCI Express Mini Card for wireless WAN connection	103
Replacing the Serial Ultrabay Slim device	110
Replacing the SIM card	110
Replacing the backup battery	112
Chapter 7. Enhancing your computer	115
Finding ThinkPad options	115
Using the Serial Ultrabay Slim bay	115
Performing a hot swap operation	115
Performing a warm-swap operation	115
Installing a secondary hard disk drive into the Serial Ultrabay Slim bay	116
ThinkPad docking stations and port replicators	118
Front view	119
Rear view	121
Attaching a ThinkPad port replicator or docking station	123
Detaching a ThinkPad port replicator or docking station	126
Security feature	126
Using the system lock key	127
Chapter 8. Advanced configuration	129
Installing a new operating system	129
Before you begin	129
Installing Windows 7 operating system	130
Installing device drivers	131
ThinkPad Setup	132
Main menu	132
Config menu	133
Date/Time menu	139
Security menu	139
Startup menu	143
Restart menu	144
Updating your system UEFI BIOS	145
Using system management	145
System management	145
Setting management features	146
Chapter 9. Preventing problems	149
General tips for preventing problems	149
Making sure device drivers are current	150
Taking care of your computer	151
Cleaning the cover of your computer	152
Chapter 10. Troubleshooting computer problems	155
Diagnosing problems	155
Troubleshooting	155
Computer stops responding	155
Spills on the keyboard	156
Error messages	156
Errors without messages	159
Beep errors	160
Memory problems	160
Networking	160
Keyboard and other pointing devices	162
Display and multimedia devices	163
Fingerprint reader problems	166
Battery and power	167
Drives and other storage devices	170
A software problems	171
Ports and connectors	171
Chapter 11. Getting support	173
Before you contact Lenovo	173
Getting help and service	173
Using diagnostic programs	174
Lenovo Support Web site	174
Calling Lenovo	174
Purchasing additional services	175
Appendix A. Regulatory information	177
Wireless related information	177
Location of the UltraConnect wireless antennas	178
Locating wireless regulatory notices	179
Export classification notice	180
Electronic emissions notices	180
Federal Communications Commission Declaration of Conformity	180
Industry Canada Class B emission compliance statement	180
European Union - Compliance to the Electromagnetic Compatibility Directive	181
German Class B compliance statement	181
Korea Class B compliance statement	181
Japan VCCI Class B compliance statement	182
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	182
Lenovo product service information for Taiwan	182
When attaching an external monitor	182
Appendix B. WEEE and recycling statements	183
EU WEEE statements	183
Japan recycling statements	183
Recycling information for Brazil	184
Battery recycling information for Taiwan	184
Battery recycling information for the European Union	185
Battery recycling information for the United States and Canada	185
Appendix C. ENERGY STAR model information	187
Appendix D. Notices	189

Match case Limit results 1 per page

If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB

connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB

device.

•

Problem

: The battery discharges slightly while the computer is in hibernation mode.

Solution

: If the wakeup function is enabled, the computer consumes a small amount of power. This is not

a defect. For details, refer to “Power-saving modes” on page 29.

Drives and other storage devices

This section includes three drive problems which are hard disk drive, solid state drive, and optical drive.

Hard disk drive problems

•

Problem

: The hard disk drive makes a rattling noise intermittently.

Solution

: The rattling noise might be heard:

–

When the hard disk drive begins or ﬁnishes getting access to data.

–

When you carry the hard disk drive.

–

When you carry your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

•

Problem

: The hard disk drive does not work.

Solution

: On the

Boot

menu of ThinkPad Setup, make sure that the hard disk drive is on the

Boot priority

order

list. If it is on the

Excluded from boot order

list, it is disabled. Select the entry for it on the list

and press Shift+1 to move it back to the

Boot priority order

list.

•

Problem

: After setting a hard disk password on the hard disk drive of the computer, you moved the drive

to another computer. Now you cannot unlock the hard disk password.

Solution

: Your computer supports an enhanced password algorithm. Computers older than yours might

not support such a security function.

Solid state drive problems

Problem

: When you compress ﬁles or folders by use of the data compression function in Windows, and then

decompress them, the process of writing to or reading from the ﬁles or folders is slow.

Solution

: Apply the disk defragmentation tool in Windows for faster access to the data.

Optical drive problems

•

Problem

: The optical drive, such as a CD, DVD, or CD-RW drive, does not work.

Solution

: Make sure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the

center pivot of the drive. (You should hear a click.)

Make sure that the drive connector is ﬁrmly connected to the computer. If you use an option that has a bay

for installing the drive, make sure that the option is ﬁrmly connected to the computer and works properly.

Make sure that the drive tray is ﬁrmly closed.

Make sure that the device drivers are correctly installed.

•

Problem

: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning.

Solution

: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive

cover and make a noise. Make sure that the disc is loaded correctly in the drive.

•

Problem

: The tray does not open even if you press the eject button.

152

User Guide