Lexmark XC4143 Users Guide PDF - Page 207
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Troubleshooting 207 Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal white lines keep appearing on the prints, then see the "Repeating defects" topic. Action Yes No Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. The problem is solved. Notes: • Make sure that the setting matches the paper loaded in the tray. • You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. Do horizontal white lines appear on prints? Step 2 Go to step 3. a Load the specified paper source with the recommended paper type. b Print the document. The problem is solved. Do horizontal white lines appear on prints? Step 3 Contact customer a Remove the imaging kit, and then remove the imaging unit. support. Warning-Potential Damage: Do not expose the imaging kit and imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Insert the imaging unit, and then insert the imaging kit. c Print the document. The problem is solved. Do horizontal white lines appear on prints? Incorrect margins