Lexmark XC4143 Users Guide PDF - Page 217
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Troubleshooting 217 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray. • You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. No The problem is solved. Do vertical dark lines appear on prints? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Print the document. Go to step 3. The problem is solved. Do vertical dark lines appear on prints? Step 3 Contact customer a Remove the imaging kit, and then remove the imaging unit. support. Warning-Potential Damage: Do not expose the imaging kit and imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Insert the imaging unit, and then insert the imaging kit. c Print the document. The problem is solved. Do vertical dark lines appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.