Lexmark XC4143 Users Guide PDF - Page 218
Confidential and other held documents do not print, Step 1, Notes, Settings, Paper
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Troubleshooting 218 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray. • You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. No The problem is solved. Do vertical white lines appear on prints? Step 2 Go to step 3. Check if you are using the recommended paper type. a Load the specified paper source with the recommended paper type. b Print the document. The problem is solved. Do vertical white lines still appear on prints? Step 3 Contact customer a Remove the imaging kit, and then remove the imaging unit. support. Warning-Potential Damage: Do not expose the imaging kit and imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Insert the imaging unit, and then insert the imaging kit. c Print the document. The problem is solved. Do vertical white lines still appear on prints? Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? No Go to step 2.