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Lexmark XC4143 Users Guide PDF - Page 231

Scan job was not successful, Scanner does not close, Scanning takes too long or freezes the computer

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Troubleshooting 231 Scan job was not successful Action Yes Step 1 The problem is Check the cable connections. solved. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? Step 2 The problem is Check the file you want to scan. solved. a Make sure that the file name is not already used in the destination folder. b Make sure that the document or photo you want to scan is not open in another application. c Resend the scan job. Is the scan job successful? Step 3 a Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. b Resend the scan job. The problem is solved. Is the scan job successful? No Go to step 2. Go to step 3. Contact customer support. Scanner does not close Action Remove obstructions that keep the scanner cover open. Did the scanner cover close correctly? Yes The problem is solved. No Contact customer support. Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Does scanning take too long or freeze the computer? Yes Contact customer support. No The problem is solved.

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Attaching cables	13
Using the control panel	15
Understanding the status of the power button and indicator light	16
Using the home screen	16
Setting up and using the home screen applications	18
Customizing the home screen	18
Supported applications	18
Setting up Forms and Favorites	18
Setting up Card Copy	19
Using Shortcut Center	19
Setting up Scan Center	19
Using Display Customization	20
Setting up Device Quotas	20
Using QR Code Generator	21
Using Customer Support	21
Creating a Cloud Connector profile	21
Managing bookmarks	22
Creating bookmarks	22
Creating folders	23
Managing contacts	23
Adding contacts	23
Adding groups	23
Editing contacts or groups	24
Deleting contacts or groups	24
Setting up and using the accessibility features	25
Enabling Magnification mode	25
Activating Voice Guidance	25
Adjusting the Voice Guidance speech rate	25
Enabling spoken passwords or personal identification numbers	25
Navigating the screen using gestures	26
Using the keyboard on the display	26
Loading paper and specialty media	27
Setting the size and type of the specialty media	27
Configuring Universal paper settings	27
Loading trays	27
Loading the multipurpose feeder	29
Linking trays	30
Paper support	32
Supported paper sizes	32
Supported paper types	33
Supported paper weights	34
Printing	35
Printing forms	35
Printing from a computer	35
Printing from a mobile device	35
Printing from a mobile device using Lexmark Mobile Print	35
Printing from a mobile device using Google Cloud Print	35
Printing from a mobile device using Mopria Print Service	36
Printing from a mobile device using AirPrint	36
Printing from a mobile device using Wi-Fi Direct®	36
Printing from a flash drive	37
Supported flash drives and file types	38
Configuring confidential jobs	38
Printing confidential and other held jobs	39
Printing from a Cloud Connector profile	40
Printing a font sample list	40
Printing a directory list	40
Canceling a print job	40
Copying	42
Using the automatic document feeder and scanner glass	42
Making copies	42
Copying photos	42
Copying on letterhead	43
Copying on both sides of the paper	43
Reducing or enlarging copies	43
Collating copies	43
Placing separator sheets between copies	43
Copying multiple pages onto a single sheet	44
Creating a copy shortcut	44
E-mailing	45
Using the automatic document feeder and scanner glass	45
Configuring the SMTP server for e-mail	45
Sending an e-mail	46
Creating an e-mail shortcut	46
Faxing	47
Setting up the printer to fax	47
Configuring the SMTP server for fax	47
Choosing a fax connection	48
Setting up fax using a standard telephone line	48
Setting up fax in countries or regions with different telephone wall jacks and plugs	50
Connecting to a distinctive ring service	53
Setting the fax date and time	54
Configuring daylight saving time	54
Using the automatic document feeder and scanner glass	54
Sending a fax	54
Scheduling a fax	55
Creating a fax destination shortcut	55
Changing the fax resolution	55
Adjusting the fax darkness	56
Printing a fax log	56
Blocking junk faxes	56
Holding faxes	56
Forwarding a fax	56
Scanning	57
Using the automatic document feeder and scanner glass	57
Scanning to an FTP server	57
Creating an FTP shortcut	57
Creating a network folder shortcut	57
Scanning to a flash drive	58
Scanning to a fax server	59
Sending scanned documents to a computer	59
Scanning to a Cloud Connector profile	59
Understanding the printer menus	61
Menu map	61
Device	62
Preferences	62
Eco-Mode	63
Remote Operator Panel	64
Notifications	65
Power Management	69
Information Sent to Lexmark	69
Accessibility	70
Restore Factory Defaults	70
Maintenance	70
Configuration Menu	70
Out of Service Erase	75
Visible Home Screen Icons	76
About this Printer	76
Print	76
Layout	76
Setup	78
Quality	79
Job Accounting	80
XPS	81
PDF	82
PostScript	82
PCL	83
HTML	84
Image	85
Paper	86
Tray Configuration	86
Media Configuration	86
Universal Setup	86
Custom Scan Sizes	87
Media Types	88
Copy	88
Copy Defaults	88
Fax	92
Fax Defaults	92
Fax Mode	92
Fax Setup	92
Fax Server Setup	102
E-mail	105
E-mail Setup	105
E-mail Defaults	106
Web Link Setup	110
FTP	111
FTP Defaults	111
USB Drive	115
Flash Drive Scan	115
Flash Drive Print	118
Network/Ports	120
Network Overview	120
Wireless	120
Ethernet	122
TCP/IP	123
SNMP	125
IPSec	126
802.1x	127
LPD Configuration	127
HTTP/FTP Settings	128
ThinPrint	128
USB	129
Restrict external network access	129
Google Cloud Print	130
Wi-Fi Direct	130
Security	131
Login Methods	131
Manage Permissions	131
Local Accounts	132
Default Login Methods	132
Schedule USB Devices	133
Security Audit Log	133
Login Restrictions	136
Confidential Print Setup	136
Disk Encryption	137
Erase Temporary Data Files	137
Solutions LDAP Settings	138
Miscellaneous	138
Reports	138
Menu Settings Page	138
Device	139
Print	139
Shortcuts	139
Fax	139
Network	140
Help	140
Troubleshooting	140
Printing the Menu Settings Page	140
Securing the printer	141
Erasing printer memory	141
Erasing printer hard disk memory	141
Encrypting the printer hard disk	141
Restoring factory default settings	141
Statement of Volatility	142
Maintaining the printer	143
Adjusting the speaker volume	143
Adjusting the default internal speaker volume	143
Adjusting the default headphone volume	143
Configuring the fax speaker settings	143
Networking	144
Connecting the printer to a Wi-Fi network	144
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	144
Connecting a mobile device to the printer	145
Changing the printer port settings after installing an internal solutions port	146
Deactivating the Wi-Fi network	146
Setting up serial printing (Windows only)	146
Cleaning printer parts	147
Cleaning the printer	147
Cleaning the scanner	148
Ordering parts and supplies	149
Checking the status of parts and supplies	149
Using genuine Lexmark parts and supplies	150
Ordering toner cartridges	150
Ordering imaging unit or imaging kit	152
Ordering a waste toner bottle	152
Ordering a fuser maintenance kit	152
Ordering a transfer module	152
Configuring supply notifications	152
Replacing parts and supplies	153
Replacing a toner cartridge	153
Replacing the imaging unit	154
Replacing the imaging kit	158
Replacing the waste toner bottle	162
Replacing the fuser	163
Replacing the pick roller	165
Replacing the separator pad	167
Replacing the ADF input tray	169
Replacing the ADF scan pad	170
Replacing the ADF separator roller	172
Replacing the transfer module	174
Resetting the maintenance counter	178
Moving the printer	178
Moving the printer to another location	178
Shipping the printer	178
Saving energy and paper	179
Configuring the power save mode settings	179
Adjusting the brightness of the printer display	179
Conserving supplies	179
Recycling	179
Recycling Lexmark products	179
Recycling Lexmark packaging	180
Clearing jams	181
Avoiding jams	181
Identifying jam locations	182
Paper jam in trays	183
Paper jam behind door E	184
Paper jam in the multipurpose feeder	184
Paper jam in the standard bin	185
Paper jam in door A	186
Troubleshooting	191
Network connection problems	191
Cannot open Embedded Web Server	191
Unable to read flash drive	192
Enabling the USB port	192
Checking the printer connectivity	192
Hardware options problems	193
Cannot detect internal option	193
Internal solutions port does not operate correctly	194
Parallel or serial interface card does not operate correctly	194
Defective flash detected	195
Not enough free space in flash memory for resources	195
Unformatted flash detected	195
Issues with supplies	195
Replace cartridge, printer region mismatch	195
Non-Lexmark supply	196
Scanner maintenance required, use ADF Kit	196
Paper feed problems	197
Envelope seals when printing	197
Collated printing does not work	197
Paper curl	198
Tray linking does not work	198
Paper frequently jams	199
Jammed pages are not reprinted	200
Printing problems	200
Print quality is poor	200
Blank or white pages	200
Dark print	201
Ghost images	203
Gray or colored background	204
Horizontal dark lines	205
Horizontal white lines	206
Incorrect margins	207
Light print	208
Mottled print and dots	210
Print crooked or skewed	212
Repeating defects	212
Solid color or black images	214
Text or images cut off	214
Toner easily rubs off	215
Uneven print density	216
Vertical dark lines	216
Vertical white lines	217
Confidential and other held documents do not print	218
Slow printing	220
Print jobs do not print	221
The printer is not responding	222
Job prints from the wrong tray or on the wrong paper	223
Color quality problems	224
Adjusting toner darkness	224
Modifying the colors in printed output	224
FAQ about color printing	225
The print appears tinted	226
Faxing problems	226
Cannot send or receive faxes	226
Can receive but not send faxes	228
Can send but not receive faxes	228
Poor fax print quality	229
Scanning problems	229
Cannot scan from a computer	229
Partial copies of document or photo	230
Poor copy quality	230
Scan job was not successful	231
Scanner does not close	231
Scanning takes too long or freezes the computer	231
Scanner does not respond	232
Adjusting scanner registration	232
Adjusting ADF registration	232
Contacting customer support	233
Upgrading and migrating	234
Hardware	234
Available internal options	234
Installing a memory card	234
Installing an internal solutions port	237
Installing an optional card	242
Installing a printer hard disk	244
Installing optional trays	248
Software	249
Installing the printer software	249
Adding available options in the print driver	249
Firmware	249
Exporting or importing a configuration file	249
Updating firmware	250
Notices	251
Product information	251
Edition notice	251
GOVERNMENT END USERS	251
Trademarks	252
Licensing notices	252
Noise emission levels	252
Waste from Electrical and Electronic Equipment (WEEE) directive	253
India E-Waste notice	253
Product disposal	253
Returning Lexmark cartridges for reuse or recycling	253
Static sensitivity notice	254
ENERGY STAR	254
Temperature information	254
Laser notice	254
Power consumption	255
Product power consumption	255
Sleep Mode	255
Hibernate Mode	256
Off mode	256
Total energy usage	256
Regulatory notices for telecommunication terminal equipment	256
Notice to users of the US telephone network: FCC requirements	256
Notice to users of the Canadian telephone network	257
Notice to users of the New Zealand telephone network	258
Japanese telecom notice	258
Regulatory notices for RFID products	259
Modular component notice (RFID)	259
Exposure to radio frequency radiation	260
Innovation, Science and Economic Development Canada	260
European Community (EC) directives conformity	260
Multiple model information	260
Federal Communications Commission (FCC) compliance information statement	261
日本の VCCI 規定	262
European Community (EC) directives conformity	262
Model-specific information	262
Federal Communications Commission (FCC) compliance information statement	262
Notice to users of Class A products in Brazil	263
European Community (EC) directives conformity	263
Radio interference notice	264
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	264