Lexmark XC4143 Users Guide PDF - Page 228

Troubleshooting 228 Action Step 7 Scan the original document one page at a time. a Dial the fax number. b Scan the document. Can you send or receive a fax? Yes The problem is solved. Can receive but not send faxes Action Step 1 Load the original document properly into the ADF tray or on the scanner glass. Yes The problem is solved. Can you send faxes? Step 2 Set up the shortcut number properly. • Check if the shortcut number is set for the telephone number that you want to dial. • Dial the telephone number manually. The problem is solved. Can you send faxes? Can send but not receive faxes Action Step 1 Make sure that the paper source is not empty. Yes The problem is solved. Can you receive faxes? Step 2 Check the ring count delay settings. The problem is solved. From the control panel, touch Settings > Fax > Fax Setup > Fax Receive Settings > Rings to Answer. Can you receive faxes? Step 3 If the printer is printing blank pages, then see "Blank or white pages" on page 200. The problem is solved. Can you receive faxes? No Contact customer support. No Go to step 2. Contact customer support. No Go to step 2. Go to step 3. Contact customer support.