Logitech Harmony Ultimate One User Guide - Page 47

Logitech Harmony Ultimate One Troubleshooting Setup problems Once you complete the setup process through MyHarmony, your Harmony Ultimate One remote control should work properly to control your devices. Here are common troubleshooting tips. If you do not find the solution to your problem here, the Harmony Ultimate One user community and online support articles can also help troubleshoot unique issues. Refer to the Support section for more information. Symptom I tap an Activity and one or more devices does not turn on Possible Cause The remote is out of sync with your devices Solution Use Help or Activity tutorials to restore synchronization. See Also Using the Harmony Ultimate One Help feature My devices turn on but the wrong input is selected Device is not changing channels properly The amount of time Harmony waits between turning on your device and sending the change input command may be too short. The wrong device information is being applied The inter-­‐key delay time is too short Depending on the device, a different sequence of buttons may be required to change channels View support article: A Harmony Activity doesn't start correctly Make sure you entered the correct brand and model numbers for your devices. View support article: A Harmony Activity doesn't start correctly Fix the channel tuning settings in MyHarmony: 1. Sign in to your MyHarmony account. 2. Click the Harmony Ultimate One image. 3. Click Favorites. 4. Click Adjust How You Change Channels. 5. Select the method for changing channels that is used by your original remote and click Save. An Activity works when I select it as the first Activity when I power on my system, but not The inter-­‐device delay time is too short or too long View support article: A Harmony Activity doesn't start correctly 47 A Harmony Activity doesn't start correctly Finding your device's model number Fixing how a device changes channels