Nokia N77 User Guide - Page 114
Troubleshooting: Q&A
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Troubleshooting: Q&A Troubleshooting: Q&A Mobile TV Q: Why can't the device find any program guides? A: Select Options > Rescan. If this does not help, select Options > Settings to view System status. If there is no signal strength or it is low, change location. Close and reopen the Settings dialog to see if the signal is better. Q: Why can't I open a channel or program? A: Select Options > Settings to view System status. If there is no signal strength or it is low, change location. Close and reopen the Settings dialog to see if the signal is better. If this does not help, contact the service provider. Note also that the service may not be available in your current location. Q: Why are there are problems with picture quality? A: In environments with a low quality AC supply voltage, the picture may be degraded. To fix this, remove the charger from the AC outlet. If that does not help, switch the device off and on again, or remove and insert the battery. Q: Why is the program guide showing wrong starting times for programs? A: The home city setting of your device is probably incorrect. Open Clock, and press . Scroll to a city in your current time zone, and select Options > My current city. The city is displayed in the clock main view, and the time in your device is changed according to the city selected. Check that the time is correct and matches your time zone. Q: Why can't I watch Mobile TV sometimes, even when I'm within the Mobile TV network coverage? A: If you have installed and use a virtual private network (VPN) client, you may have a VPN connection active. You cannot use Mobile TV when a VPN connection is active. Q: Why doesn't the program guide show programs for the whole week? A: Depending on the size of the program guide, 3-7 days are shown. The more information a program guide contains, the less days can be shown. Access codes Q: What is my password for the lock, PIN, or PUK codes? A: The default lock code is 12345. If you forget or lose the lock code, contact your device dealer. If you forget or lose a PIN or PUK code, or if you have not received such a code, contact your network service provider. For information about passwords, contact your access point provider, for example, a commercial internet service provider (ISP), or network service provider. Application not responding Q: How do I close an application that is not responding? 114