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Panasonic KX-MB2061 Operating Instructions - Page 119

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14. Help Problem I cannot make calls. The unit does not ring. The other party complains they only hear a fax tone and cannot talk. The MRedialN or MPauseN button on the base unit does not function properly. The receiving mode does not function properly. Whenever I try to retrieve my voice mail messages, I am interrupted by the fax tone. I cannot page a cordless handset or base unit (KX-MB2060 optional). I cannot receive a fax document on the computer. I cannot display a received fax document on the web browser (LAN connection only). I cannot erase a received fax document on the web browser (LAN connection only). Cause & Solution R The dialing mode setting may be wrong. Change the setting (feature #120 on page 24). R The cordless handset is too far from the base unit. Move closer and try again (KX-MB2060 optional). R Another unit is in use. Wait and try again later. R Answering machine is being used. Wait and try again later. R The ringer volume is turned OFF. Adjust it (page 27). R FAX ONLY mode is set (page 63). Tell the other party the number is only used for faxes. R Change the receiving mode to TEL mode (page 64) or TAM/FAX mode (page 62). R If you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 68). R If this button is pressed during dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed. R Distinctive Ring is set (feature #430 on page 68). R You are probably entering MGN MBN M9N. This is the default setting for the fax activation code. If you use a voice mail service, turn the fax activation feature OFF or reprogram the activation code (feature #434 on page 85). R The cordless handset is too far from the base unit. R Make sure the following features are set beforehand. - PC fax reception (feature #442 on page 86) - Computer setting for the PC fax reception (feature #443 on page 30) R Make sure the following features are set beforehand. - Fax preview mode (feature #448 on page 66) - Web fax preview access code (feature #450 on page 66) R You cannot display a received fax document on the web browser during printing, copying or scanning. Try again after printing, copying or scanning. R View, print or save a received fax document before erasing (page 66). For assistance, please visit http://www.panasonic.com/help 119

Section	Page
Important Information	3
Important Information	3
For your safety	3
For best performance	3
Moving the base unit	4
Illegal copies	4
Table of Contents	5
Introduction and Installation	7
Accessories	7
1.1 Supplied accessories	7
1.2 Accessory information	7
Finding the Controls	8
1.3 Button descriptions of the base unit	8
1.4 Button descriptions of the cordless handset (KX-MB2060 optional)	9
1.5 Display descriptions of the cordless handset (KX-MB2060 optional)	10
1.6 Overview	10
1.6.1 Base unit front view	10
1.6.2 Base unit rear view	11
1.6.3 Cordless handset (KX-MB2060 optional)	11
Installation	12
1.7 Toner cartridge and drum cartridge	12
1.8 Output tray	15
1.9 Recording paper	16
1.9.1 Manual input tray	18
Telephone	18
1.10 Handset unit	18
1.11 Battery installation / replacement (KX-MB2060 optional)	19
1.12 Belt clip (KX-MB2060 optional)	20
Preparation	21
Connections and Setup	21
2.1 Connections	21
2.1.1 Base unit	21
2.1.2 Charger unit (KX-MB2060 optional)	21
2.2 Battery charge (KX-MB2060 optional)	22
2.3 Intelligent eco mode (KX-MB2060 optional)	23
2.4 Turning the power ON	23
2.5 Dialing mode for the base unit, and cordless handset (KX-MB2060 optional)	24
2.6 Selecting the operation mode (Scan/Copy/Fax)	24
Document Requirements	25
2.7 Setting the original	25
2.7.1 Using the scanner glass	25
2.7.2 Using the automatic document feeder	25
Help	26
2.8 Help function	26
Volume	27
2.9 Adjusting the volume	27
2.9.1 Base unit	27
2.9.2 Cordless handset (KX-MB2060 optional)	27
Initial Programming	28
2.10 Date and time	28
2.10.1 With the base unit	28
2.10.2 With the cordless handset (KX-MB2060 optional)	28
2.11 Your logo	29
2.12 Your fax number	29
2.13 Configuring the unit to access the LAN	30
2.13.1 Setting up automatically with a DHCP server	30
2.13.2 Setting up manually	30
2.13.3 Setting the computer for PC fax reception	30
2.13.4 Setting the computer for PC TAM reception	30
2.14 Installing Multi-Function Station	31
2.14.1 Required computer environment	31
2.14.2 Installing Multi-Function Station on a computer	32
2.15 Starting Multi-Function Station	33
Printer	35
Printer	35
3.1 Printing from Windows applications	35
3.2 Easy Print Utility	36
3.2.1 Ecology printing features	36
Scanner	37
Scanner	37
4.1 Scanning from the base unit (Push Scan)	37
4.1.1 Scan to Multi-Function Viewer	37
4.1.2 Scan to save as a file	37
4.1.3 Scan to Email	38
4.1.4 Scan to OCR	38
4.1.5 Scan to email address (LAN connection only)	38
4.1.6 Scan to FTP server (LAN connection only)	39
4.1.7 Scan to SMB folder (LAN connection only)	40
4.2 Scanning from a computer (Pull Scan)	40
4.2.1 Using Multi-Function scan application	40
4.2.2 Using Multi-Function Viewer	40
4.2.3 Using other applications	41
Copier	42
Copy	42
5.1 Making a copy	42
5.1.1 Using the scanner glass	42
5.1.2 Using the automatic document feeder	43
5.2 More copying features	43
5.2.1 Zoom copy (enlargement / reduction)	43
5.2.2 Collate copy	44
5.2.3 Quick ID copy feature / Image repeat feature (Scanner glass only)	44
5.2.4 Poster feature (Scanner glass only)	46
5.2.5 N in 1 feature	46
5.2.6 Edge feature	47
5.2.7 Margin feature	47
5.2.8 Copy reservation	47
Telephone	49
Making and Answering Calls	49
6.1 Making phone calls	49
6.1.1 With the base unit	49
6.1.2 With the cordless handset (KX-MB2060 optional)	49
6.2 Answering phone calls	50
6.2.1 With the base unit	50
6.2.2 With the cordless handset (KX-MB2060 optional)	50
6.3 Silent mode	50
6.3.1 With the base unit	50
6.3.2 With the cordless handset (KX-MB2060 optional)	51
Automatic Dialing	51
6.4 One-touch dial feature and shared phonebook	51
6.4.1 Storing one-touch dial item (Base unit only)	51
6.4.2 Storing phonebook items	52
6.4.3 Groups (Cordless handset only, KX-MB2060 optional)	52
6.4.4 Editing a stored item	52
6.4.5 Erasing a stored item	52
6.4.6 Making a phone call using one-touch dial feature (Base unit only)	53
6.4.7 Making a phone call using the phonebook	53
6.5 Chain dial (Cordless handset only, KX-MB2060 optional)	53
Caller ID	54
Caller ID	54
7.1 Caller ID	54
7.1.1 How Caller ID is displayed	54
7.1.2 Group ringer tone for phonebook (Cordless handset only, KX-MB2060 optional)	54
7.2 Viewing and calling back using caller information	55
7.2.1 With the base unit	55
7.2.2 With the cordless handset (KX-MB2060 optional)	55
7.2.3 Symbols and operations for caller information	55
7.3 Erasing caller information	55
7.3.1 With the base unit	55
7.3.2 With the cordless handset (KX-MB2060 optional)	55
7.4 Storing caller information	56
7.4.1 Into the one-touch dial feature and phonebook (Base unit)	56
7.4.2 Into the phonebook (Cordless handset, KX-MB2060 optional)	56
Fax	57
Sending Faxes	57
8.1 Sending a fax manually	57
8.1.1 Using the scanner glass	57
8.1.2 Using the automatic document feeder	58
8.2 Sending a fax using one-touch dial feature and phonebook	58
8.2.1 Using the scanner glass	58
8.2.2 Using the automatic document feeder	58
8.3 Broadcast transmission	59
8.3.1 Programming items into the broadcast memory	59
8.3.2 Adding a new item into the broadcast memory	60
8.3.3 Erasing a stored item from the broadcast memory	60
8.3.4 Sending the same document to pre-programmed parties	60
8.4 Sending an electronic document as a fax message from your computer	61
Receiving Faxes	61
8.5 Selecting the way to use your unit	61
8.5.1 Use as a telephone answering machine and/or fax (TAM/FAX mode)	61
8.5.2 Use only as a fax (FAX ONLY mode)	62
8.5.3 Use mostly as a telephone (TEL mode)	62
8.6 Receiving a fax automatically: Auto answer ON	62
8.6.1 Activating TAM/FAX mode (Telephone Answering Machine/Fax mode)	62
8.6.2 Activating FAX ONLY mode	63
8.7 Receiving a fax manually: Auto answer OFF	64
8.7.1 Activating TEL mode	64
8.8 Junk fax prohibitor (preventing fax reception from undesired callers)	65
8.8.1 Activating the junk fax prohibitor	65
8.8.2 Storing undesired callers	65
8.9 Receiving a fax on your computer	65
8.10 Web fax preview (LAN connection only)	66
8.10.1 Activating the fax preview mode	66
8.10.2 Programming the web fax preview access code	66
8.10.3 Displaying a received fax document on the web browser	66
Distinctive Ring	68
Distinctive Ring	68
9.1 Distinctive Ring service	68
9.2 Using two or more phone numbers on a single telephone line	68
9.2.1 Activating the Distinctive Ring feature	68
9.3 Using three or more phone numbers on a single telephone line	68
9.4 Programming the ring pattern assigned for fax	68
Answering Machine	69
Recording	69
10.1 Recording your greeting message	69
10.1.1 Erasing your recorded greeting message	69
10.2 Leaving a voice message for others or yourself (Memo recording)	69
10.3 Recording a telephone conversation	69
Listening	70
10.4 Listening to voice messages	70
10.4.1 To play back messages	70
10.4.2 Useful features during playback	70
10.4.3 Erasing voice messages	70
Voice Transfer	71
10.5 Transferring a specific voice message to email address (voice to email address) (LAN connection only)	71
10.6 Transferring a specific voice message to a computer (voice to PC)	71
Remote Operation	72
10.7 Receiving all incoming voice messages on your computer	72
10.7.1 Listening to voice messages	72
10.8 Listening to voice messages via a web browser (web voice playback) (LAN connection only)	73
10.8.1 Activating the web voice playback mode	73
10.8.2 Programming the web voice playback code	73
10.8.3 Listening to voice messages	73
10.9 Operating from a remote location	73
10.9.1 Summary of remote operation	73
10.9.2 Remote operation using remote commands	74
10.10 Using the answering machine with the cordless handset (KX-MB2060 optional)	74
10.10.1 Recording your greeting message	74
10.10.2 Recording a telephone conversation	75
10.10.3 Listening to voice messages	75
10.10.4 Erasing voice messages	75
10.10.5 Direct command operation	75
10.10.6 Programming for answering machine	76
Programmable Features	77
Features Summary	77
11.1 Base unit programming	77
11.1.1 Basic features	78
11.1.2 Fax features	83
11.1.3 TAM features	88
11.1.4 Copy features	90
11.1.5 PC print features	91
11.1.6 Scan features	92
11.1.7 LAN features	94
11.1.8 Network features (LAN connection only)	97
11.2 Cordless handset programming (KX-MB2060 optional)	99
11.2.1 Cordless handset features	99
11.2.2 Cordless handset setup	103
Multi-unit Operation (KX-MB2060 optional)	104
Additional Units	104
12.1 Operating additional units	104
12.1.1 Additional cordless handsets	104
12.2 Registering a cordless handset to a base unit	104
12.2.1 Deregistering a cordless handset	104
Other Features	104
12.3 Intercom	104
12.3.1 Making intercom calls	104
12.3.2 Answering intercom calls	105
12.4 Transferring a call/conference	105
12.4.1 To the base unit or another cordless handset (using the cordless handset)	105
12.4.2 To a cordless handset (using the base unit)	105
Useful Information	106
Useful Information	106
13.1 Character entry	106
13.2 Status of the base unit	107
13.2.1 Using Remote Control	107
13.2.2 Using Device Monitor	107
13.2.3 Using the web browser (LAN connection only)	107
13.3 Canceling the operations	108
Help	109
Reports and Displays	109
14.1 Report messages	109
14.2 Display messages	110
14.2.1 Base unit	110
14.2.2 Cordless handset (KX-MB2060 optional)	112
Troubleshooting	114
14.3 When a function does not work	114
14.3.1 General	114
14.3.2 Printing problems	115
14.3.3 Scanner	116
14.3.4 Copier	116
14.3.5 Fax	117
14.3.6 Caller ID	120
14.3.7 Cordless handset (KX-MB2060 optional)	120
14.3.8 Network (LAN connection only)	122
14.3.9 Answering machine	123
14.3.10 If a power failure occurs	123
14.3.11 Firewall setting tool for Microsoft Windows XP Service Pack 2 or later/Windows Vista/Windows 7 users (LAN connection only)	124
14.3.12 Notice for KX-MB200/KX-MB700/KX-FLB880 series users	124
Paper Jams	126
Jams	126
15.1 Recording paper jam	126
15.1.1 When the recording paper has jammed inside of the unit	126
15.1.2 When the recording paper is not fed into the unit properly	130
15.1.3 When the recording paper in the manual input tray is not fed into the unit properly	130
15.2 Document jams (Automatic document feeder)	131
Cleaning	133
Cleaning	133
16.1 Cleaning the white plates and glass	133
16.1.1 White plates and scanner glass	133
16.1.2 Lower glass	134
16.2 Cleaning the document feeder rollers	136
General Information	137
Printed Reports	137
17.1 Reference lists and reports (Base unit only)	137
Specifications	137
17.2 Specifications	137
17.2.1 Base unit	137
17.2.2 Cordless handset (KX-MB2060 optional)	138
17.2.3 Charger unit (KX-MB2060 optional)	139
Copyrights	141
17.3 Information of copyrights and licenses	141
Index	153

Match case Limit results 1 per page

Problem

Cause & Solution

I cannot make calls.

The dialing mode setting may be wrong. Change the setting (feature #120

on page 24).

The cordless handset is too far from the base unit. Move closer and try again

(KX-MB2060 optional).

Another unit is in use. Wait and try again later.

Answering machine is being used. Wait and try again later.

The unit does not ring.

The ringer volume is turned OFF. Adjust it (page 27).

The other party complains

they only hear a fax tone and

cannot talk.

FAX ONLY mode is set (page 63). Tell the other party the number is only

used for faxes.

Change the receiving mode to TEL mode (page 64) or TAM/FAX mode

(page 62).

If you use a Distinctive Ring service, make sure you have set the same ring

pattern assigned by the telephone company (page 68).

The

Redial

Pause

button on the base unit does

not function properly.

If this button is pressed during dialing, a pause will be inserted. If pressed

immediately after a dial tone is obtained, the last number dialed will be

redialed.

The receiving mode does not

function properly.

Distinctive Ring is set (feature #430 on page 68).

Whenever I try to retrieve my

voice mail messages, I am

interrupted by the fax tone.

You are probably entering

. This is the default setting for the

fax activation code. If you use a voice mail service, turn the fax activation

feature OFF or reprogram the activation code (feature #434 on page 85).

I cannot page a cordless

handset or base unit

(KX-MB2060 optional).

The cordless handset is too far from the base unit.

I cannot receive a fax

document on the computer.

Make sure the following features are set beforehand.

–

PC fax reception (feature #442 on page 86)

–

Computer setting for the PC fax reception (feature #443 on page 30)

I cannot display a received fax

document on the web

browser (LAN connection

only).

Make sure the following features are set beforehand.

–

Fax preview mode (feature #448 on page 66)

–

Web fax preview access code (feature #450 on page 66)

You cannot display a received fax document on the web browser during

printing, copying or scanning. Try again after printing, copying or scanning.

I cannot erase a received fax

document on the web

browser (LAN connection

only).

View, print or save a received fax document before erasing (page 66).

For assistance, please visit http://www.panasonic.com/help

119

14. Help