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Ricoh P 311 Users Guide - Page 182

Common Problems

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7. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem The machine does not turn on. Possible cause The power cord is not connected properly. An error message is shown on the machine's screen. An error has occurred. The Alert indicator is lit or flashing. Pages do not print. An error has occurred. The machine is receiving data. Pages are not printed. The interface cable is not connected correctly. Strange noise is heard. The supplies are not properly installed. The network setting may not have been configured properly. Using Web Image Monitor, check the setting and check whether printing can be performed. Solution • Make sure that the power plug is firmly inserted into the wall outlet. • Make sure that the wall outlet is not defective by connecting another working device. See page 151 "Error and Status Messages on the Control Panel". See page 154 "Panel Indicator". If the Data In indicator is flashing, the machine is receiving data. Wait for a while. • Reconnect the cable. • Check that the interface cable is the correct type. Confirm that the supplies are properly installed. If the problem persists, contact your service representative. 180

Section	Page
P 310/311 User's Guide	1
TABLE OF CONTENTS	3
How to Find Information about Operations and Troubleshooting	9
Operating Manual (Printed)	9
Operating Manual (Digital Format)	9
How to Read This Manual	10
Introduction	10
Symbols Used in This Manual	10
Model-Specific Information	10
Disclaimer	11
Notes	11
Note to Administrator	12
Password	12
User restriction	12
List of Option	13
About IP Address	13
Supplied Items	14
1. Guide to the Machine	15
Guide to Components	15
Exterior	15
Interior	16
Control Panel	17
Installing Option	20
Attaching Paper Feed Unit	20
Installing the Wireless LAN option	21
About Operation Tools	23
Using Application for Smart Devices	25
Connecting a Smart Device to the Machine Using NFC	26
Writing the Machine's Information to NFC with a Smart Device	26
Using the Application on a Smart Device by Using NFC	26
2. Paper Specifications and Adding Paper	27
Workflow for Loading Paper and Configuring Paper Sizes and Types	27
Loading Paper	28
Loading Paper into Tray1 and 2	28
Extending Tray 1 to load paper	31
Loading Paper into Bypass Tray	32
Loading Envelopes	33
Specifying Paper Type and Paper Size Using the Control Panel	36
Specifying the Paper Type	36
Specifying the Standard Paper Size	37
Specifying a Custom Paper Size	37
Specifying Paper Type and Paper Size Using Smart Organizing Monitor	39
Specifying a Custom Paper Size	40
Specifying Paper Type and Paper Size Using Web Image Monitor	41
Specifying a Custom Paper Size	41
Specifying Paper Type and Paper Size Using the Printer Driver	42
When Using Windows	42
When Using macOS	43
Supported Paper	45
Specifications of Paper Types	48
Plain Paper	48
Thick Paper 1	49
Thick Paper 2	49
Thin Paper	50
Recycled Paper	50
Color Paper	51
Preprinted Paper	51
Prepunched Paper	52
Letterhead	52
Bond Paper	53
Cardstock	53
Label Paper	53
Envelope	54
Non-Recommended Paper Types	55
Paper Storage	56
Print Area	56
3. Printing Documents	59
What You Can Do with the Printer Function	59
Configuring Option Settings for the Printer	60
Conditions for Bidirectional Communication	60
If Bidirectional Communication is Disabled	60
When using Windows	60
When using macOS	61
Displaying the Printing Preferences Dialog Box	62
Displaying the Printing Preferences Dialog Box from the [Start] Menu	62
Displaying the Printing Preferences Dialog Box in an Application	62
Displaying the printing preferences dialog box in an application when using Windows	62
Displaying the printing preferences dialog box in an application when using macOS	63
Basic Operation of Printing	64
When Using Windows	64
When Using macOS	65
If a Paper Mismatch Occurs	65
Continuing printing using mismatched paper	66
Canceling a Print Job	66
Canceling a print job before printing has started	67
Canceling a print job while printing	67
Printing Confidential Documents	68
Storing a Locked Print file	68
Printing a Locked Print File	69
Deleting a Locked Print File	69
Using Various Print Functions	70
Print Quality Functions	70
Print Output Functions	71
4. Configuring the Machine Using the Control Panel	73
Basic Operation	73
Menu Chart	74
Administrator Tools Menu	75
Printer Features Menu	77
List/Test Print	77
System	77
PCL Menu	78
PS Menu	80
System Settings Menu	81
Tray Paper Settings Menu	84
Network Wizard	86
Network Settings Menu	87
List/Test Print Menu	91
Printing the Configuration Page	91
Configuration Page	91
Types of Lists/Reports	92
@Remote	94
5. Configuring the Machine Using Utilities	97
Available Setting Functions Using Web Image Monitor and Smart Organizing Monitor	97
Using Web Image Monitor	98
Displaying Top Page	99
Changing the Interface Language	100
Installing the Help Source File	100
Displaying Help	100
Checking the System Information	102
Status Tab	102
Counter Tab	103
Machine Information Tab	103
Configuring the System Settings	104
Tray Paper Settings Tab	104
Interface Tab	107
Restricting Machine Functions According to User	108
Enabling the User Restriction Settings	108
Modifying user entries	109
Deleting user entries	110
When Machine Functions are Restricted	111
Configuring the Network Settings	112
Network Status Tab	112
IPv6 Configuration Tab	113
Network Application Tab	114
TLS Security Tab	115
DNS Tab	116
Auto E-mail Notification Tab	117
SNMPv1/v2 Tab	117
SNMPv3 Tab	119
SMTP Tab	121
POP3 Tab	122
Wireless Tab	123
Certificate Tab	124
Configuring the IPsec Settings	128
IPsec Global Settings Tab	128
IPsec Policy List Tab	128
Printing Lists/Reports	132
Configuring the Administrator Settings	133
Administrator Tab	133
Reset Settings Tab	133
Backup Setting Tab	134
Restore Setting Tab	134
Help Source File Setting Tab	135
Energy Saver Mode Tab	135
PCL6 Mode	136
Using Smart Organizing Monitor	137
Displaying the Smart Organizing Monitor Dialog	137
Checking the Status Information	137
Configuring the Machine Settings	138
Tab settings	139
Printing the Configuration Page	140
Configuration Page	140
Types of Lists/Reports	141
6. Maintaining the Machine	143
Replacing the Print Cartridge	143
Cautions When Cleaning	147
Cleaning the Friction Pad and Paper Feed Roller	148
Moving and Transporting the Machine	150
Disposal	151
Where to Inquire	151
7. Troubleshooting	153
Error and Status Messages on the Control Panel	153
Panel Indicator	156
Error and Status Messages Appear on Smart Organizing Monitor	157
Removing Paper Jams	159
Removing Printing Jams	159
Removing jammed paper from Tray 1	160
Removing jammed paper from the bypass tray	162
Removing jammed paper from the standard tray or duplex unit	164
When You Cannot Print Test Page	170
Paper Feed Problems	171
Print Quality Problems	174
Checking the Condition of the Machine	174
Checking the Printer Driver Settings	175
Printer Problems	177
When You Cannot Print Properly	177
When You Cannot Print Clearly	179
When Paper Is Not Fed or Ejected Properly	181
Other Printing Problems	181
Common Problems	182
8. Configuring Network Settings	185
Installing Smart Organizing Monitor When Using macOS	185
Connecting the Machine to a Wired Network	186
Configuring the IPv4 Setting	186
Configuring the IPv6 setting	186
Connecting the Machine to a Wireless Network	188
Using the Wi-Fi Setup Wizard	188
Using the WPS Button	189
Using a PIN Code	190
9. Appendix	193
Transmission Using IPsec	193
Encryption and Authentication by IPsec	193
Security Association	194
Encryption Key Exchange Settings Configuration Flow	195
Specifying Encryption Key Exchange Settings	195
Specifying IPsec Settings on the Computer	196
Enabling and Disabling IPsec Using the Control Panel	198
Notes about the Toner	199
Specifications of the Machine	200
General Function Specifications	200
Printer Function Specifications	202
Paper Feed Unit PB1130	202
Consumables	203
Print Cartridge	203
Information for This Machine	204
User Information on Electrical & Electronic Equipment (mainly Europe and Asia)	204
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	204
All Other Users	204
For Users in India	204
For Turkey only	205
Note for the Battery and/or Accumulator Symbol (For EU countries only)	205
Environmental Advice for Users (mainly Europe)	205
Users in the EU, Switzerland and Norway	205
Notice to NFC Users (mainly Europe)	206
Notes to Users in the State of California (Notes to Users in USA)	207
Notes to Users in the United States of America	207
Part 15 of the FCC Rules	207
ENERGY STAR Program	208
Saving Energy	208
Trademarks	211