Samsung HT-FM65WC User Manual - Page 55

Repairs, Abnormal HDMI output

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07 Appendix Symptom No HDMI output. Abnormal HDMI output screen. AllShare function I can see folders shared through AllShare, but I cannot see the files. Video is played intermittently. The AllShare connection between the product and PC is unstable. BD-LIVE I cannot connect to the BD-LIVE server. When using the BD-LIVE service, an error occurs. Check/Remedy • Check the connection between the TV and the HDMI jack of the product. • Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution. • If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). • AllShare only shows Video, Photo, and Music files. Other types of files are not displayed. • Check if the network is stable. • Check if the network cable is properly connected and if the network is not overloaded. • The wireless connection between the DLNA compatible device and the product is unstable. Check the connection. • IP address under the same subnetwork should be unique, otherwise IP collision can results in such a phenomenon. • Check if you have a firewall enabled. If so, disable the firewall function. • Test whether the network connection is active by using the Network Status function. • Check whether a USB memory device is connected to the product. • The memory device must have at least 1GB of free space to accommodate the BD-LIVE service. You can check the available size in BD Data Management. (See page 50) • See if the BD-LIVE Internet Connection option is set to Allow(All). • If all above fails, contact the contents provider or update to the latest firmware. • The USB memory device must have at least 1GB of free space to accommodate the BD-LIVE service. You can check the available size in BD Data Management. (See page 50) | NOTES | \ When the factory default settings are restored, all stored user BD data is deleted. Repairs If you contact us to repair your product, an administration fee may be charged if either: 1. An engineer is called out to your home at your request and there is no defect in the product. 2. You bring the unit to a repair center and there is no defect in the product. We will provide you with the amount of the administration fee before we make a home visit or begin any work on your product. We recommend you read this manually thoroughly, search for a solution on line at www.samsung. com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your product. English 55 |

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English
55
|
07
Appendix
Symptom
Check/Remedy
No HDMI output.
• Check the connection between the TV and the HDMI jack of the product.
• Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output
screen.
• If random noise appears on the screen, it means that TV does not support HDCP
(High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared
through AllShare, but I
cannot see the files.
• AllShare only shows Video, Photo, and Music files. Other types of files are not
displayed.
Video is played
intermittently.
• Check if the network is stable.
•
Check if the network cable is properly connected and if the network is not
overloaded.
• The wireless connection between the DLNA compatible device and the product is
unstable.
Check the connection.
The AllShare connection
between the product and
PC is unstable.
•
IP address under the same subnetwork should be unique, otherwise IP collision can
results in such a phenomenon.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
I cannot connect to the
BD-LIVE server.
• Test whether the network connection is active by using the Network Status
function.
•
Check whether a USB memory device is connected to the product.
• The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available size in BD Data Management. (See page 50)
• See if the BD-LIVE Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update to the latest firmware.
When using the BD-LIVE
service, an error occurs.
•
The USB memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 50)
| NOTES |
±
When the factory default settings are restored, all stored user BD data is deleted.
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the product.
2.
You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any work on your
product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your product.