Symantec 16-00-00091 Installation Guide - Page 113

Trouble Shooting, Problem 1: Can not connect to the Symantec Firewall/VPN to con it.,

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C H A P T E R Trouble Shooting Problem 1: Can not connect to the Symantec Firewall/VPN to configure it. Solution: Check the following: • The Symantec Firewall/VPN is properly installed, network connections are OK and the Symantec Firewall/VPN is powered ON. • Ensure that your PC and the Symantec Firewall/VPN are on the same network segment. If you are installing the Symantec Firewall/VPN for the first time, ensure that your PC is using an IP Address within the range 192.168.0.2 to 192.168.0.255 thus compatible with the Firewall/VPN's default IP Address of 192.168.0.1. • Verify that the Subnet Mask be set to 255.255.255.0 in order to reach the Firewall/VPN.In Windows, you can check these settings by using Control Panel-Network to check the Properties for the TCP/IP protocol in use by your network card. • Check and make sure you do not have any proxy settings in your browser. If you have a computer directly connected to the Symantec Firewall/VPN make sure you are using a Straight-Thru Cable provided with the unit or bought at your local network supply store. • Make sure your NIC card is 10/100BaseT compatible. Problem 2: When I enter a URL or IP address I get a time out error. Solution: Try the following troubleshooting steps:

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C H A P T E R
Trouble Shooting
Problem 1: Can not connect to the Symantec Firewall/VPN to
configure it.
Solution: Check the following:
•
The Symantec Firewall/VPN is properly installed, network connections are OK and the
Symantec Firewall/VPN is powered ON.
•
Ensure that your PC and the Symantec Firewall/VPN are on the same network segment. If
you are installing the Symantec Firewall/VPN for the first time, ensure that your PC is
using an IP Address within the range 192.168.0.2 to 192.168.0.255 thus compatible with
the Firewall/VPN's default IP Address of 192.168.0.1.
•
Verify that the Subnet Mask be set to 255.255.255.0 in order to reach the Firewall/VPN.In
Windows, you can check these settings by using Control Panel-Network to check the
Properties for the TCP/IP protocol in use by your network card.
•
Check and make sure you do not have any proxy settings in your browser. If you have a
computer directly connected to the Symantec Firewall/VPN make sure you are using a
Straight-Thru Cable provided with the unit or bought at your local network supply store.
•
Make sure your NIC card is 10/100BaseT compatible.
Problem 2: When I enter a URL or IP address I get a time out error.
Solution: Try the following troubleshooting steps: