Symantec 16-00-00091 Installation Guide - Page 6

Service and support solutions, Technical support, Support for old and discontinued versions

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Service and support solutions Service and support information is available from the Help system of your Symantec product. Click the Service and Support topic in the Help index. Technical support Symantec offers several technical support options: • StandardCare support Connect to the Symantec Service & Support Web site at http://service.symantec.com, then select your product and version. This gives you access to product knowledge bases, interactive troubleshooter, Frequently Asked Questions (FAQ), and more. • PriorityCare, GoldCare, and PlatinumCare support Fee-based telephone support services are available to all registered customers. For complete information, please call our automated fax retrieval service at (800) 554-4403 and request document 933000. For telephone support information, connect to http://service.symantec.com, select your product and version, and then click Go! On the Service & Support page for your product, click Contact Options. • Automated fax retrieval Use your fax machine to receive general product information, fact sheets, and product upgrade order forms by calling (800) 554-4403. For technical application notes, call (541) 984-2490. Support for old and discontinued versions When a new version of this software is released, registered users will receive upgrade information in the mail. Telephone support will be provided for the old version for six months after the release of the new version. Technical information may still be available through the Service & Support Web site (http:// service.symantec.com). When Symantec announces that a product will no longer be marketed or sold, telephone support will be discontinued 60 days later. Support will be available for discontinued products from the Service & Support Web site only. vi

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Service and support solutions
Service and support information is available from the Help system of your Symantec product. Click the
Service and Support topic in the Help index.
Technical support
Symantec offers several technical support options:
•
StandardCare support
Connect to the Symantec Service & Support Web site at http://service.symantec.com, then select
your product and version. This gives you access to product knowledge bases, interactive
troubleshooter, Frequently Asked Questions (FAQ), and more.
•
PriorityCare, GoldCare, and PlatinumCare support
Fee-based telephone support services are available to all registered customers. For complete
information, please call our automated fax retrieval service at (800) 554-4403 and request
document 933000.
For telephone support information, connect to http://service.symantec.com, select your product and
version, and then click Go! On the Service & Support page for your product, click Contact
Options.
•
Automated fax retrieval
Use your fax machine to receive general product information, fact sheets, and product upgrade
order forms by calling (800) 554-4403. For technical application notes, call (541) 984-2490.
Support for old and discontinued versions
When a new version of this software is released, registered users will receive upgrade information in the
mail. Telephone support will be provided for the old version for six months after the release of the new
version. Technical information may still be available through the Service & Support Web site (http://
service.symantec.com).
When Symantec announces that a product will no longer be marketed or sold, telephone support will be
discontinued 60 days later. Support will be available for discontinued products from the Service & Support
Web site only.