Toshiba Excite AT205-SP0101M User Guide 2 - Page 103

If you need further assistance, Before you contact Toshiba

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Page 103 highlights

If Something Goes Wrong If you need further assistance 103 ❖ Your device is equipped with an internal Wi-Fi® adapter. Verify that your Wireless connection is enabled. For more information, see "Setting up Wi-Fi® and Bluetooth® connections" on page 37. ❖ Verify that your device can detect access points or routers. If it can detect a Wi-Fi® access point or router then it may be a configuration issue. ❖ Verify that the signal strength is good. ❖ If another device is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other device cannot browse to a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance.

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103
If Something Goes Wrong
If you need further assistance
❖
Your device is equipped with an internal Wi-Fi
®
adapter. Verify
that your Wireless connection is enabled. For more
information, see
“Setting up Wi-Fi® and Bluetooth®
connections” on page 37
.
❖
Verify that your device can detect access points or routers. If it
can detect a Wi-Fi
®
access point or router then it may be a
configuration issue.
❖
Verify that the signal strength is good.
❖
If another device is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other device cannot browse to a public Web site,
the ISP’s (Internet Service Provider) service may be disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct
-
i.e., that it matches the SSID assigned to the
access point you are attempting to connect through. SSIDs are
case-sensitive.
❖
If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖
Review the troubleshooting information.
❖
If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.