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Xerox 4250 User Guide - Page 219

Troubleshooting

UPC - 095205751413

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14Troubleshooting A variety of situations can affect the quality of your output. For optimal performance, ensure these guidelines are followed: • Do not position the machine in direct sunlight or near a heat source such as a radiator. • Avoid sudden changes in the environment surrounding the machine. When a change occurs, allow the machine at least two hours to adjust to its new environment, depending on the extent of the change. • Follow routine maintenance schedules for cleaning areas such as the document glass and touch screen. • Always set the Edge Guides in the paper trays to the size of the media in the tray and ensure the screen is displaying the correct size. • Ensure paper clips and paper debris do not contaminate the machine. NOTE: For additional Troubleshooting information please refer to the System Administration CD. Xerox WorkCentre 4250/4260 User Guide 211

Section	Page
Xerox WorkCentre 4250/4260	1
Table Of Contents	5
1 Welcome	9
Introduction	10
About This Guide	12
Related Information Sources	13
Customer Support	14
Safety	15
Operator Accessible Areas	15
Maintenance Information	15
Operational Safety Information	16
Electrical Safety Information	17
Electrical Supply	17
Disconnect Device	18
Emergency Power Off	18
Quality Standards	18
Safety Standards	18
Laser Safety Information	19
Ozone Safety Information	19
For Consumables	19
Product Safety Certification	19
CE Mark	20
EMC Information	20
FCC Part 15	20
US Regulatory Information for the Fax Kit option (WorkCentre 4250, 4250S, 4250X, 4250XF, 4260S, 4260X, 4260XF only)	21
Canadian Regulatory Information for the Fax Kit option (WorkCentre 4250, 4250S, 4250X, 4250XF, 4260S, 4260X, 4260XF only)	22
European Regulatory Information for the Fax Kit option (WorkCentre 4250, 4250S, 4250X, 4250XF, 4260S, 4260X, 4260XF only)	23
Illegal Copying	24
Environmental Compliance	26
USA	26
Energy Star	26
Product Recycling and Disposal	27
European Union	27
North America	28
Other Countries	28
EH&S Contact Information	28
2 Getting Started	29
Machine Overview	30
Component Location	30
Models and Components	31
Control Panel Overview	32
Powering on the Machine	33
Loading Paper	34
Loading Paper into the HCF Tray	35
Logging On / Logging Off	37
Machine Information	38
Machine Information	38
Faults	41
Service Information	42
Tools	42
Customizing Your Machine	43
For Further Assistance	44
3 Copy	45
Copy Procedure	46
Copy	53
Reduce/Enlarge	53
Paper Supply	54
2-Sided Copying	55
Copy Output	55
Image Quality	56
Original Type	56
Lighten / Darken	56
Background Suppression	57
Layout Adjustment	58
Original Size	58
Book Copying	59
Image Shift	60
Edge Erase	60
Output Format	62
Booklet Creation	62
Covers	63
Transparency Separators	63
Page Layout	64
Store Job	65
ID Card Copy	66
4 Fax	67
Fax Procedure	70
Embedded Fax and Server Fax Procedure	70
LAN Fax Procedure	75
Embedded Fax	76
Fax	77
Dialing Options	77
Address Book	79
2-Sided Scanning	80
Original Type	80
Resolution	80
Image Quality	81
Lighten / Darken	81
Background Suppression	81
Color Mode	81
Layout Adjustment	82
Original Size	82
Fax Options	83
Polling	83
Store for Polling	83
Remote Polling	84
Delay Send	84
Send Header Text	85
Mailboxes	85
Fax Sending Features	86
Fax Reports	86
Forward to Fax/E-mail Features	87
Forward to Fax	87
Forward to E-mail	87
Server Fax	88
Basic Fax	88
Dialing Options	88
Fax Directory	89
2-Sided Scanning	90
Original Type	90
Resolution	91
Image Quality	91
Lighten / Darken	91
Background Suppression	91
Layout Adjustment	92
Original Size	92
Fax Options	93
Delay Send	93
5 Network Scanning	95
Scan Procedure	96
Network Scanning Resources	101
Network Scanning	102
Template Destinations	102
Details	103
Template Overview	103
Repositories	103
Output Color	103
2 Sided Network Scanning	104
Original Type	104
Resolution	104
Advanced Settings	106
Lighten/Darken	106
Background Suppression	106
Resolution	106
Quality / File Size	106
Update Templates	107
Layout Adjustment	108
Original Size	108
Scan to Edge	108
Filing Options	110
File Name	110
File Format	111
Document Management Fields	111
Add File Destinations	111
6 E-mail	113
E-mail Procedure	114
E-mail	121
Output Color	122
2-Sided Scanning	122
Original Type	123
Resolution	123
Advanced Settings	124
Lighten/Darken	124
Background Suppression	124
Resolution	124
Quality / File Size	125
Layout Adjustment	126
Original Size	126
Scan to Edge	126
E-mail Options	127
File Format	127
Reply To	127
Message	128
7 Store File	129
Advanced Settings	130
Lighten/Darken	130
Background Suppression	130
Resolution	130
Quality / File Size	131
Layout Adjustment	132
Original Size	132
Scan to Edge	132
File/Folder Management	134
Store File Procedure	135
Store Files from the Workstation	142
Using the Print Driver to Store Files	142
8 Print Files	143
Print Files	144
Print from USB	146
9 Print	151
Print Procedure	152
Custom Size Printing	154
Printer Drivers	156
Control Options	156
Paper / Output	157
Layout / Watermark	159
Advanced	160
10 Paper and other Media	161
Loading Paper	163
Preparing Paper for Loading	163
Loading the Paper Trays	163
Using the Bypass Tray	165
Loading the Bypass Tray	165
Envelope Mode	166
Setting the Paper Size	168
Media Specifications	169
11 Setups	171
Accessing Tools	172
Tools Menu Overview	173
Localization	175
Set Date and Time	175
Greenwich Mean Time Offset	175
Set Measurements	176
Set Default Paper SIze	176
Set Altitude	177
Fax Setup	178
Fax Transmission Defaults	178
Fax Country Setting	179
Receive Defaults	179
Retained Documents Policy	181
Mailbox Setup	182
Line Configuration	182
Fax Report	182
Error Correction Mode	182
Setting up Paper Trays	183
Paper Settings	183
Default Stock	183
Paper Substitution	183
Default Paper Size	183
Tray Settings	184
Auto Tray	184
Tray Confirmation Messages	184
Machine Presets	185
Basic Copying Presets	185
Reduce/Enlarge Presets	185
Change Default Settings	187
Set (Power Save) Duration Times	187
Entry Screen Default	187
Job Status Default	187
Feature Default and Priority	187
Language Default	188
Audio Tones	188
Software	189
CRU Replacement Defaults	190
Toner Cartridge Reorder Notification	190
Counter Resets	191
Accounting	192
Network Accounting	192
Xerox Standard Accounting (XSA)	193
Foreign Device Interface	193
Security Settings	195
Authentication	195
Job Operation Rights	195
Image Overwrite Security	195
Immediate Image Overwrite	195
On Demand Image Overwrite	195
Machine Tests	197
Image Quality Test Patterns	197
User Interface Tests	197
User Interface Button Test	197
Touch Area Test	197
Audio Tone Test	198
Display Pixel Test	198
LED Indicator Test	198
Video Memory Test	198
Reset User Interface	198
Application Checksum Verification	199
Customer Support and Supplies Numbers	200
Optional Services	201
Network Scanning	201
E-Mail	201
Network Accounting	201
Foreign Device Interface	201
Embedded Fax	201
Server Fax	201
USB Port	201
On Demand Image Overwrite	202
12 Maintenance	203
Consumables	204
Customer Replaceable Units	204
Toner Cartridge	204
SMart Drum Cartridge	206
Staple Cartridge	207
Cleaning the Machine	208
Document Glass and Constant Velocity Transport (CVT) Glass	208
The Control Panel and Touch Screen	208
Duplexing Automatic Document Feeder and Output Tray	209
13 Specifications	211
Machine Specifications	212
Machine Specifications	212
Paper Supply	212
Document Feeder	213
Output Modules	214
Electrical Specifications	215
Feature Specifications	216
Fax Feature	216
Print Feature	216
Scan Feature	217
14 Troubleshooting	219
Fault Clearance	220
Paper Jams	220
Document Feeder Area Jams	221
Document Glass Area Duplex Jams	221
Side Cover Area Jams	222
Finisher Area Jams	222
Error and Fault Codes	224