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Xerox Z750/N Troubleshooting Guide - Page 56

TekSMART™ Knowledge Base, Other online services, Internal Printer s

UPC - 042215455084

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Troubleshooting Phaser 750 Printers TekSMART™ Knowledge Base www2.tek.com/TekSMART/ s Is the same troubleshooting knowledge base used by Tektronix Customer Support staff s Application issues s Networking issues s Printer errors s Print-quality issues s Troubleshooting Other online services Anonymous ftp server ftp.tek.com/Color_Printers/ Subscribe to email update notices www.colorconnection.tektronix.com Internal Printer Pages The printer has several internal help pages available. Refer to the Menu Map for a list and printing instructions. Help Pages Page Menu Maps Help Guide Startup Page Diagnostic Test Pages Solid Fill Test Page Supplies Page Description Location Multiple page map with all functions, help pages, help routines from HELP and MENU front panel buttons. At the Ready prompt, press MENU, which displays Menu Maps and print. Multiple page help guide to solve common printer problems from the HELP front panel button. At the Ready prompt, press HELP, which displays Help Guide, and print. Single page with printer and configuration information, that prints after power-ups unless turned off. At the Ready prompt, press HELP, and scroll to About My Printer, press Menu, and scroll to Startup Page, and print. Helps to evaluate and troubleshoot Print-Quality through test pages. At the Ready prompt, press HELP, and scroll to Print-Quality, press Menu which displays Help Pages, press Menu, and scroll to Diagnostic Test Pages, press Print. Helps to troubleshoot repeated Print-Quality defects by measuring distances between defects to determine the problem. At the Ready prompt, press HELP, and scroll to Print-Quality, press Menu, which displays Help Pages, press Menu, and scroll to Solid Fill Test Page, press Print. Helps to evaluate the status of the printer's supplies. At the Ready prompt, press HELP, scroll to Supplies Information, press Menu and scroll to Supplies Page, press Print. Advanced Features and Troubleshooting Manual 47

Section	Page
Copyrights	3
User safety summary	4
Table of Contents	6
Printer Management	10
PhaserLink Printer Management software	10
Job Accounting	10
TekSMART™ Knowledge Base	10
Usage Profile	11
Fonts	12
Resident typefaces (PostScript)	12
Resident typefaces (PCL5C)	12
Downloading fonts	13
Downloading fonts from a Macintosh	14
Printing a list of resident fonts	15
From a Macintosh	15
From a PC or workstation	15
Image Smoothing	16
Quick Collate	17
Requirements	17
Separation Pages	18
PANTONE Colors	19
Methods of printing PANTONE Colors	19
PANTONE Colors from color selection books	19
Printer-specific PANTONE Colors	19
Installing the PANTONE Color files	20
From the Web	20
Printing the PANTONE Color Chart	21
Macintosh	21
PC	22
PhaserPrint Plug-in for Photoshop	23
Installing the plug-in: Macintosh	23
Installing the plug-in: Windows	24
Using the plug-in	25
Selecting options in the PhaserPrint dialog box	26
Number of copies	26
Print using (Macintosh)	26
Print using (Windows)	27
Printer model	27
Media size (selection)	27
Color Correction	27
Media	28
Quality	28
Rendering Intent	28
Compress Image Data	28
Fast preview	28
1st Page Preview	29
Image Smoothing	29
Stylized representation of the page	29
Scaling an image	30
Landscape orientation	30
Center images	30
Replicate images	30
Image size	30
Image separation	31
Number of images	31
Image layout	31
Media size (display)	31
Show color preview of image	31
Printer Utilities	32
Locating the files on the printer’s CD-ROM	33
Installing the utility files for Macintosh	33
Installing the files for PC	33
Locating files on the Tektronix World Wide Web site	34
Locating files on the Tektronix FTP server	35
Downloading files to the printer from a Macintosh	36
Using the Apple Printer Utility to download files	36
Using the Apple Printer Utility to perform other tasks	37
Downloading files to the printer from a PC	38
Downloading files from Windows 3.1	38
Downloading files from Windows 95 / Windows 98	38
Downloading files from Windows NT	38
Downloading files if your printer is connected to a Novell Netware network	39
Downloading files if your printer is connected through PhaserPort	40
Downloading files if your printer is connected to Windows NT	40
Advanced Printing Features for Phaser750 Printers	41
Previewing with 1st Page Preview	41
Requirements	41
Use 1st Page Preview	41
Reset the timeout	42
Automatic tray switching	42
Output Order	42
Output Order: Face Up	43
Output Order: Face Down	43
Output Order hints	43
Intelligent Ready mode	43
Adjusting margins	44
Adjusting margins for a single-sided print	44
Adjusting margins for a duplex print	45
Adjusting Color Density	47
Calibrating Colors	47
Print and use the Color Reference Page	47
Adjust the colors	47
Calibrate for Paper	49
Color Sampler Charts for Phaser750Printers	50
Overview	50
Color charts	51
Printing a color sampler chart from the Phaser 750 printer’s front panel	52
Selecting a color correction and a print quality mode	52
Printing a color sampler chart	52
Printing the desired colors from an application	52
Printing the color sampler charts with utility files	53
From a Macintosh	53
From a PC or workstation	53
Troubleshooting Phaser 750 Printers	54
Useful tools	54
TekSMART Knowledge Base	54
Diagnostic Test Print	54
Color Density Samples and Color Reference Page	54
Printer CD-ROM	54
Windows driver help system	55
Color Connection	55
PhaserLink™ Software	55
Tektronix web site	55
TekSMART™ Knowledge Base	56
Other online services	56
Internal Printer Pages	56
Front panel messages	58
Indicators	58
Messages	58
Maintaining print quality	60
Basic rules for troubleshooting	60
Print quality problems	61
Printing problems	72
Print quality hints	77
Media hints	78
Media handling	78
Double-sided printing	78
If your printer has an Automatic Duplex/Lower Tray Assembly installed	78
Specialty media	78
Improving print speed	79
Printed colors are not what you expect	81
Printing PANTONE Colors	84
Using the Tektronix halftone screens	84
Selecting page sizes in Windows applications	85
Fonts printing incorrectly from Windows	86
Sharing the printer on a network	86
Driver, utility files, and front panel interactions	86
If the Apple Printer Utility does not work (AppleTalk)	86
Startup Page prints even though it is disabled	87
PostScript printing errors	87
Error codes	89
Enabling and disabling the Startup Page	91
Enabling and disabling the Intelligent Ready feature	92
Protected mode for the front panel menu	93
Macintosh utility files:	93
PC utility files:	93
Enabling and disabling SysStart Job execution	94
Macintosh users	94
PC and workstation users	95
Problems printing on labels	96
Labels are printed on the wrong side	96
Printing labels from Microsoft Word	96
Cleaning Phaser 750 Printers	97
Paper-pick rollers (a)	97
Paper-feedrollers (b) on the LowerTrayAssembly	97
Duplex Unit	97
Sensor	97
Cleaning the sensor	98
Cleaning other rollers	98
Supplies for Phaser 750 Printers	99
Coverage Examples	99
Toner Cartridges	100
Imaging Unit	101
Fuser	101
Fuser Roll and Cleaning Pad	102
Transfer Kit	102
Main Charge Grid	103
Supplies life information	103
Using the information on the Supplies Page	104
Regulatory Information for Phaser750Printers	105
Canadian EMC (Electromagnetic Compatibility) regulatorystandards	105
Declaration of conformity	106
for 220-230 VAC equipment	106
FCC Class B device	108
for 100-120 VAC equipment	108
Material Safety Data Sheets for Phaser750Printers	109
MSDS for Toner	110
Environmental Specifications (Temperature/Humidity/Power)	112

Match case Limit results 1 per page

Advanced Features and Troubleshooting Manual

Troubleshooting Phaser 750 Printers

TekSMART™ Knowledge Base

www2.tek.com/TekSMART/

■

Is the same troubleshooting knowledge base used by Tektronix Customer Support

staff

■

Application issues

■

Networking issues

■

Printer errors

■

Print-quality issues

■

Troubleshooting

Other online services

Internal Printer Pages

The printer has several internal help pages available. Refer to the Menu Map for a list and

printing instructions.

Anonymous ftp server

ftp.tek.com/Color_Printers/

Subscribe to email update notices

www.colorconnection.tektronix.com

Help Pages

Page

Description

Location

Menu Maps

Multiple page map with all

functions, help pages, help

routines from

HELP

and

front panel buttons.

At the

Ready

prompt, press

MENU,

which displays

Menu Maps

and print.

Help Guide

Multiple page help guide to

solve common printer

problems from the

HELP

front panel button.

At the

Ready

prompt, press

HELP,

which

displays

Help Guide,

and print.

Startup Page

Single page with printer and

configuration information,

that prints after power-ups

unless turned off.

At the

Ready

prompt, press

HELP,

and

scroll to

About My Printer,

press

Menu,

and scroll to

Startup Page,

and print.

Diagnostic Test Pages

Helps to evaluate and

troubleshoot

Print-Quality

through test pages.

At the

Ready

prompt, press

HELP,

and

scroll to

Print-Quality,

press

which displays

Help Pages,

press

Menu,

and scroll to

Diagnostic Test Pages,

press

Print.

Solid Fill Test Page

Helps to troubleshoot

repeated

Print-Quality

defects by measuring

distances between defects to

determine the problem.

At the

Ready

prompt, press

HELP,

and

scroll to

Print-Quality,

press

Menu,

which displays

Help Pages,

press

Menu,

and scroll to

Solid Fill Test Page,

press

Print.

Supplies Page

Helps to evaluate the status

of the printer's supplies.

At the

Ready

prompt, press

HELP,

scroll

Supplies Information,

press

and

scroll to

Supplies Page,

press

Print.