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Xerox Z750/N Troubleshooting Guide - Page 89

Error codes, Error XX

UPC - 042215455084

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Troubleshooting Phaser 750 Printers Error codes If the printer's front panel displays a message Error XX, find the error code in this table and follow the instructions for resolving the problem. If problems persist, check the Tektronix web site www2.tek.com/TekSMART/ or contact service. Error Error 01 Error 02 Error 03 Error 04 Error 05, 10, 11, 12, and 13 Error 20 Error 21, 22, 30, and 32 Error 33 Error 40, 41, 42, and 43 Error 50, 51 User Corrective Action s Remove and re-install the black Toner Cartridge, then turn the printer off and on. s Replace the black Toner Cartridge, then turn the printer off and on. s Remove and re-install the cyan Toner Cartridge, then turn the printer off and on. s Replace the cyan Toner Cartridge, then turn the printer off and on. s Remove and re-install the magenta Toner Cartridge, then turn the printer off and on. s Replace the magenta Toner Cartridge, then turn the printer off and on. s Remove and re-install the yellow Toner Cartridge, then turn the printer off and on. s Replace the yellow Toner Cartridge, then turn the printer off and on. s Turn the printer power off, then on. s Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on. s Remove and re-install the Main Charge Grid. Turn the printer off, then on. s Remove and re-install the Transfer Kit. Turn the printer off, then on. s Remove and re-install each of the Toner Cartridges. Turn the printer off, then on. s Replace the Main Charge Grid. Turn the printer off, then on. s Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on. s Replace the Transfer Kit. Turn the printer off, then on. s Replace the Toner Cartridges. Turn the printer off, then on. s Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on. s Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on. s If a problem persists for Error 30, clean the sensor. See page 88. s Check for jammed paper throughout the paper path (especially in paper feeder). s Remove and re-install the paper feeder and Transfer Kit. Turn the printer off, then on. s Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on. s Make sure that you have the correct Fuser for your local printer power supply: 110-Volt Fuser Part Number 016-1839-00 220-Volt Fuser Part Number 016-1840-00 s Replace the Fuser. Turn the printer off, then on. s Turn the printer off, then on. 80 Phaser 750 Color Printer

Section	Page
Copyrights	3
User safety summary	4
Table of Contents	6
Printer Management	10
PhaserLink Printer Management software	10
Job Accounting	10
TekSMART™ Knowledge Base	10
Usage Profile	11
Fonts	12
Resident typefaces (PostScript)	12
Resident typefaces (PCL5C)	12
Downloading fonts	13
Downloading fonts from a Macintosh	14
Printing a list of resident fonts	15
From a Macintosh	15
From a PC or workstation	15
Image Smoothing	16
Quick Collate	17
Requirements	17
Separation Pages	18
PANTONE Colors	19
Methods of printing PANTONE Colors	19
PANTONE Colors from color selection books	19
Printer-specific PANTONE Colors	19
Installing the PANTONE Color files	20
From the Web	20
Printing the PANTONE Color Chart	21
Macintosh	21
PC	22
PhaserPrint Plug-in for Photoshop	23
Installing the plug-in: Macintosh	23
Installing the plug-in: Windows	24
Using the plug-in	25
Selecting options in the PhaserPrint dialog box	26
Number of copies	26
Print using (Macintosh)	26
Print using (Windows)	27
Printer model	27
Media size (selection)	27
Color Correction	27
Media	28
Quality	28
Rendering Intent	28
Compress Image Data	28
Fast preview	28
1st Page Preview	29
Image Smoothing	29
Stylized representation of the page	29
Scaling an image	30
Landscape orientation	30
Center images	30
Replicate images	30
Image size	30
Image separation	31
Number of images	31
Image layout	31
Media size (display)	31
Show color preview of image	31
Printer Utilities	32
Locating the files on the printer’s CD-ROM	33
Installing the utility files for Macintosh	33
Installing the files for PC	33
Locating files on the Tektronix World Wide Web site	34
Locating files on the Tektronix FTP server	35
Downloading files to the printer from a Macintosh	36
Using the Apple Printer Utility to download files	36
Using the Apple Printer Utility to perform other tasks	37
Downloading files to the printer from a PC	38
Downloading files from Windows 3.1	38
Downloading files from Windows 95 / Windows 98	38
Downloading files from Windows NT	38
Downloading files if your printer is connected to a Novell Netware network	39
Downloading files if your printer is connected through PhaserPort	40
Downloading files if your printer is connected to Windows NT	40
Advanced Printing Features for Phaser750 Printers	41
Previewing with 1st Page Preview	41
Requirements	41
Use 1st Page Preview	41
Reset the timeout	42
Automatic tray switching	42
Output Order	42
Output Order: Face Up	43
Output Order: Face Down	43
Output Order hints	43
Intelligent Ready mode	43
Adjusting margins	44
Adjusting margins for a single-sided print	44
Adjusting margins for a duplex print	45
Adjusting Color Density	47
Calibrating Colors	47
Print and use the Color Reference Page	47
Adjust the colors	47
Calibrate for Paper	49
Color Sampler Charts for Phaser750Printers	50
Overview	50
Color charts	51
Printing a color sampler chart from the Phaser 750 printer’s front panel	52
Selecting a color correction and a print quality mode	52
Printing a color sampler chart	52
Printing the desired colors from an application	52
Printing the color sampler charts with utility files	53
From a Macintosh	53
From a PC or workstation	53
Troubleshooting Phaser 750 Printers	54
Useful tools	54
TekSMART Knowledge Base	54
Diagnostic Test Print	54
Color Density Samples and Color Reference Page	54
Printer CD-ROM	54
Windows driver help system	55
Color Connection	55
PhaserLink™ Software	55
Tektronix web site	55
TekSMART™ Knowledge Base	56
Other online services	56
Internal Printer Pages	56
Front panel messages	58
Indicators	58
Messages	58
Maintaining print quality	60
Basic rules for troubleshooting	60
Print quality problems	61
Printing problems	72
Print quality hints	77
Media hints	78
Media handling	78
Double-sided printing	78
If your printer has an Automatic Duplex/Lower Tray Assembly installed	78
Specialty media	78
Improving print speed	79
Printed colors are not what you expect	81
Printing PANTONE Colors	84
Using the Tektronix halftone screens	84
Selecting page sizes in Windows applications	85
Fonts printing incorrectly from Windows	86
Sharing the printer on a network	86
Driver, utility files, and front panel interactions	86
If the Apple Printer Utility does not work (AppleTalk)	86
Startup Page prints even though it is disabled	87
PostScript printing errors	87
Error codes	89
Enabling and disabling the Startup Page	91
Enabling and disabling the Intelligent Ready feature	92
Protected mode for the front panel menu	93
Macintosh utility files:	93
PC utility files:	93
Enabling and disabling SysStart Job execution	94
Macintosh users	94
PC and workstation users	95
Problems printing on labels	96
Labels are printed on the wrong side	96
Printing labels from Microsoft Word	96
Cleaning Phaser 750 Printers	97
Paper-pick rollers (a)	97
Paper-feedrollers (b) on the LowerTrayAssembly	97
Duplex Unit	97
Sensor	97
Cleaning the sensor	98
Cleaning other rollers	98
Supplies for Phaser 750 Printers	99
Coverage Examples	99
Toner Cartridges	100
Imaging Unit	101
Fuser	101
Fuser Roll and Cleaning Pad	102
Transfer Kit	102
Main Charge Grid	103
Supplies life information	103
Using the information on the Supplies Page	104
Regulatory Information for Phaser750Printers	105
Canadian EMC (Electromagnetic Compatibility) regulatorystandards	105
Declaration of conformity	106
for 220-230 VAC equipment	106
FCC Class B device	108
for 100-120 VAC equipment	108
Material Safety Data Sheets for Phaser750Printers	109
MSDS for Toner	110
Environmental Specifications (Temperature/Humidity/Power)	112

Match case Limit results 1 per page

Phaser 750 Color Printer

Troubleshooting Phaser 750 Printers

Error codes

If the printer’s front panel displays a message

Error XX,

find the error code in this table

and follow the instructions for resolving the problem. If problems persist, check the

Tektronix web site

www2.tek.com/TekSMART/

or contact service.

Error

User Corrective Action

Error 01

■

Remove and re-install the black Toner Cartridge, then turn the printer off and

on.

■

Replace the black Toner Cartridge, then turn the printer off and on.

Error 02

■

Remove and re-install the cyan Toner Cartridge, then turn the printer off and

on.

■

Replace the cyan Toner Cartridge, then turn the printer off and on.

Error 03

■

Remove and re-install the magenta Toner Cartridge, then turn the printer off

and on.

■

Replace the magenta Toner Cartridge, then turn the printer off and on.

Error 04

■

Remove and re-install the yellow Toner Cartridge, then turn the printer off and

on.

■

Replace the yellow Toner Cartridge, then turn the printer off and on.

Error 05, 10

, and

■

Turn the printer power off, then on.

Error 20

■

Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked

in place). Turn the printer off, then on.

■

Remove and re-install the Main Charge Grid. Turn the printer off, then on.

■

Remove and re-install the Transfer Kit. Turn the printer off, then on.

■

Remove and re-install each of the Toner Cartridges. Turn the printer off, then

on.

■

Replace the Main Charge Grid. Turn the printer off, then on.

■

Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn

the printer off, then on.

■

Replace the Transfer Kit. Turn the printer off, then on.

■

Replace the Toner Cartridges. Turn the printer off, then on.

Error 21

, and

■

Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked

in place). Turn the printer off, then on.

■

Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn

the printer off, then on.

■

If a problem persists for Error 30, clean the sensor. See

page 88

Error 33

■

Check for jammed paper throughout the paper path (especially in paper feeder).

■

Remove and re-install the paper feeder and Transfer Kit. Turn the printer off,

then on.

Error 40

, and

■

Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off,

then on.

■

Make sure that you have the correct Fuser for your local printer power supply:

110-Volt Fuser

Part Number 016-1839-00

220-Volt Fuser

Part Number 016-1840-00

■

Replace the Fuser. Turn the printer off, then on.

Error 50

■

Turn the printer off, then on.