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Troubleshooting

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CHAPTER 5 Troubleshooting 5 Occasionally you may have problems while working with your PowerBook. Usually it's because your software isn't properly configured or you're using applications or software extensions that are not compatible with the version of the Mac OS (system software) installed on your computer. Other less likely sources include problems with the Mac OS (usually fixed by reinstalling your computer's system software or through a software update) and problems with your computer's hardware, such as the memory or hard disk. When you experience a problem with your computer, it is important to remember that there is usually a simple and quick solution. When you encounter a problem, be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include m the applications you were using when the problem occurred (Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.) m any software that you recently installed, especially any software that may have added items to the System Folder (Certain applications install extensions that may not be compatible with the version of the Mac OS installed on your computer.) m any new hardware (such as additional memory or a peripheral) that you installed Information in This Chapter This chapter contains solutions to problems that prevent you from working with your computer, such as a system freeze or a computer that will not start up. You can find more troubleshooting information in Mac Help (see page 38) and on Apple's Support Web site at wwww.apple.com/support 75

Section	Page
Contents	3
1 Getting Started5	3
Plugging In the Computer6	3
Opening the Display7	3
Turning the Computer On8	3
Moving Items on the Screen9	3
Adjusting the Internal Display10	3
Where to Go From Here12	3
Calibrating Your Battery for Best Performance12	3
What to Do When You Are Finished Working13	3
2 Getting to Know Your Computer15	3
Basic Features of Your PowerBook16	3
Additional Features of Your PowerBook18	3
Inside Your PowerBook20	3
Sherlock 2—Your Internet Search Detective22	3
iTools—Free Internet Services for Mac Users24	3
Apple.com—Your Starting Place on the World Wide Web26	3
QuickTime—Audio and Video on the Internet28	3
iMovie 2—Create and Edit Your Own Digital Movies30	3
iTunes—Digital Music For Your Mac32	3
Auto Updating—Automatically Keep Your Mac on the Cutting Edge34	3
Multiple Users—Turn One Mac Into Many36	3
Mac Help—Answers to All Your Macintosh Questions38	3
3 Using Your Computer39	3
Universal Serial Bus (USB)40	3
FireWire42	4
PC Cards44	4
AirPort Wireless Internet and Networking45	4
Ethernet (10/100Base-T)46	4
Infrared (IrDA)47	4
External Video Support (VGA and S-Video)48	4
Battery51	4
DVD Drive54	4
Keyboard Controls and Programmable Function Keys56	4
Security Slot and Keyboard Lock58	4
4 Working Inside Your Computer59	4
Installing Additional Memory60	4
Installing an AirPort Card67	4
5 Troubleshooting75	4
Information in This Chapter75	4
Problems That Prevent You From Using Your Computer76	4
Other Problems78	4
Locating Your Product Serial Number78	4
Appendix A Specifications79	4
Apple System Profiler79	4
PowerBook Specifications80	4
Appendix B Care, Use, and Safety Information83	4
Cleaning Your PowerBook83	4
Carrying Your PowerBook83	4
Storing Your PowerBook83	4
Safety Instructions for Setting Up and Using Your Computer84	4
General Safety Instructions85	4
Ergonomics86	4
Getting Started	5
Plugging In the Computer	6
Connecting the Internal Modem	6
Opening the Display	7
Turning the Computer On	8
Problems Turning the Computer On?	8
Moving Items on the Screen	9
Tips for Using the Trackpad	9
Adjusting the Internal Display	10
Adjusting the Brightness	10
Adjusting the Display Resolution	11
About the Resolutions Supported by the Built-In Display	11
Where to Go From Here	12
Calibrating Your Battery for Best Performance	12
What to Do When You Are Finished Working	13
Put Your PowerBook to Sleep	13
Shut Down Your PowerBook	13
Getting to Know Your Computer	15
If You Are New to the Mac	15
In This Chapter	15
Basic Features of Your PowerBook	16
Additional Features of Your PowerBook	18
Inside Your PowerBook	20
Sherlock 2—Your Internet Search Detective	22
What You Can Do	23
To Get Started	23
Tips and Tricks	23
To Learn More	23
iTools—Free Internet Services for Mac Users	24
What You Can Do	25
To Get Started	25
Tips and Tricks	25
Apple.com—Your Starting Place on the World Wide Web	26
QuickTime—Audio and Video on the Internet	28
What You Can Do	29
To Get Started	29
Tips and Tricks	29
To Learn More	29
iMovie 2—Create and Edit Your Own Digital Movies	30
What You Can Do	31
To Get Started	31
Tips and Tricks	31
To Learn More	31
iTunes—Digital Music For Your Mac	32
What You Can Do	33
To Get Started	33
Tips and Tricks	33
To Learn More	33
Auto Updating—Automatically Keep Your Mac on the Cutting Edge	34
What You Can Do	35
To Get Started	35
Tips and Tricks	35
To Learn More	35
Multiple Users—Turn One Mac Into Many	36
What You Can Do	37
To Get Started	37
Tips and Tricks	37
To Learn More	37
Mac Help—Answers to All Your Macintosh Questions	38
Using Your Computer	39
Universal Serial Bus (USB)	40
Using USB Devices	40
USB Devices and Battery Power	40
Using Multiple USB Devices at the Same Time	41
For More Information on USB	41
FireWire	42
Using FireWire Devices	42
FireWire Devices and Battery Power	43
FireWire Target Disk Mode	43
For More Information on FireWire	43
PC Cards	44
Inserting and Ejecting a PC Card	44
For More Information on PC Cards	44
AirPort Wireless Internet and Networking	45
How AirPort Provides Wireless Internet Access	45
For More Information on AirPort	45
Ethernet (10/100Base-T)	46
For More Information on Using Ethernet	46
Infrared (IrDA)	47
Making an Infrared Connection	47
For More Information on Infrared	47
External Video Support (VGA and S-Video)	48
Connecting an External Monitor	49
Using Your PowerBook With the Display Closed	49
Connecting a Television, VCR, or Other Video Device	50
For More Information on Using an External Monitor or TV	50
Battery	51
Removing and Replacing the Battery	51
Swapping Batteries While the Computer Is in Sleep	52
Charging a Battery	52
Calibrating a New Battery for Best Performance	52
Battery-Saving Tips	53
For More Information on Your PowerBook Battery	53
DVD Drive	54
Inserting Discs	54
Ejecting a Disc From the DVD Drive	55
Playing DVD Discs	55
For More Information on Your DVD Drive	55
Keyboard Controls and Programmable Function Keys	56
Assigning Programmable Function Keys	56
Using the Standard Function Keys	56
Using the Embedded Numeric Keypad	57
For More Information on Keyboard Controls	57
Security Slot and Keyboard Lock	58
For More Information on Security Options	58
Working Inside Your Computer	59
Installing Additional Memory	60
Installing Additional RAM	60
Making Sure Your Computer Recognizes the New Memory	66
Installing an AirPort Card	67
Troubleshooting	75
Information in This Chapter	75
Problems That Prevent You From Using Your Computer	76
Other Problems	78
Locating Your Product Serial Number	78
Specifications	79
Apple System Profiler	79
PowerBook Specifications	80
Care, Use, and Safety Information	83
Cleaning Your PowerBook	83
Cleaning Your PowerBook Display	83
Carrying Your PowerBook	83
Storing Your PowerBook	83
Safety Instructions for Setting Up and Using Your Computer	84
Plugging In the Power Adapter	84
Connecting a Phone Line to the Internal Modem	84
Using Your PowerBook	84
General Safety Instructions	85
Ergonomics	86

Match case Limit results 1 per page

CHAPTER

Troubleshooting

Occasionally you may have problems while working with your PowerBook. Usually it

’

because your software isn

’

t properly con

ﬁ

gured or you

’

re using applications or software

extensions that are not compatible with the version of the Mac OS (system software)

installed on your computer. Other less likely sources include problems with the Mac OS

(usually

ﬁ

xed by reinstalling your computer

’

s system software or through a software update)

and problems with your computer

’

s hardware, such as the memory or hard disk.

When you experience a problem with your computer, it is important to remember that there

is usually a simple and quick solution. When you encounter a problem, be aware of the

conditions that led up to the problem. Making a note of things you did before the problem

occurred will help you narrow down the possible causes of the problem and then

ﬁ

nd the

answers you need. Things to note include

the applications you were using when the problem occurred (Problems that occur only

with a speci

ﬁ

c application may indicate that the application is not compatible with the

version of the Mac OS installed on your computer.)

any software that you recently installed, especially any software that may have added

items to the System Folder (Certain applications install extensions that may not be

compatible with the version of the Mac OS installed on your computer.)

any new hardware (such as additional memory or a peripheral) that you installed

Information in This Chapter

This chapter contains solutions to problems that prevent you from working with your

computer, such as a system freeze or a computer that will not start up. You can

ﬁ

nd more

troubleshooting information in Mac Help (see page 38) and on Apple

’

s Support Web site at

wwww.apple.com/support