Canon VB-M640VE Network Camera VB-R11VE/VB-R11/VB-R10VE/VB-M641VE/VB-M641V/VB- - Page 255

Problem Countermeasures The camera cannot be controlled. • If you connect the Admin Viewer as an administrator, you will have exclusive possession of the camera control privileges. If you connect to the Admin Viewer as an Authorized User, you cannot control the camera unless the administrator releases camera control. Consult the Administrator (P. 138). The viewer gets disconnected. • Check the network and computer for abnormality. • Reboot the computer and connect again. You forgot your password. • You can initialize all settings of the camera excluding date and time using the reset switch (P. 270). The administrator password required for initialization is "camera". Note, however, that network settings such as the IP address and subnet mask will be initialized and must be set again. Data cannot be uploaded. • Check that the upload destination of [Video Record] > [Upload] and the upload operation upon an event of the [Event] menu are both set correctly. • You can perform an operation check based on the currently set upload destination by running a test from the [Upload] menu (P. 99). • Check [Maintenance] > [Tool] > [View Logs] or logs on the server to check the detailed operating environment. For details on [View Logs], please refer to "Uploader error" (P. 259), "Uploader warning" (P. 262), or "Uploader notification" (P. 265) of "List of Log Messages". Also please refer to "Important" on P. 96. • For the server settings, contact your System Administrator. Video cannot be recorded on an memory card. • To record video to an memory card when an event occurs, check the [Video Record Action] settings under [Video Record] > [Memory Card] >[Video Record Setting] in the Setting Page. When [Video Record Action] is set to [Upload], change it to [Record to Memory Card]. • When recording-mode stream video that could not be transmitted due to network errors or video for which the HTTP/FTP upload failed is not stored on the memory card, check [Operation Settings] under [Video Record] > [Memory Card] > [Memory Card Operations] in the Setting Page. When [Operation Settings] is set to [Save Log], change it to [Save Logs and Videos]. • To manually save recordings to an memory card, obtain camera control privileges. Files cannot be saved in the Setting Page or • Windows prohibits saving to certain folders. Accordingly, an attempt to save a file may Admin Tools. fail. Specify [Documents], [Pictures] and other folders. A message indicating "Cannot access the memory card. Please recreate the video management information on the Setting Page" appears when Recorded Video Utility is launched. • Select [Memory Card Information] under [Video Record] > [Memory Card] in the Setting Page to check [Video Management Information Status]. When [Video Management Information Recreation Required] is displayed, click [Exec] in [Recreate Video Management Information] under [Memory Card Operations]. When video management information has been recreated, make sure that [Video Management Information Status] is [Normal]. Appendix 7 255