Canon XC15 User Manual - Page 151

Troubleshooting List of Messages Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical order. Note that for some messages, an indication of the recording media involved ( or 8) may appear above the message itself. For error messages related to network connections, refer to Wi-Fi Functions (A 149). Back up recordings regularly - This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. Battery communication error. Does this battery display the Canon logo? - This may be due to using a non-genuine Canon battery pack. - If you are using a genuine Canon battery pack, there may be a problem with the battery pack or camcorder. Consult a Canon Service Center. Cannot play back - You may not be able to play back clips that were recorded with other devices or created or edited on a computer. - There is a problem with the recording media. If this message appears often without apparent reason, contact a Canon Service Center. Cannot play back Check the memory card - There is a problem with the SD card. Save your recordings (A 122) and initialize the SD card using the [Complete Initialization] option (A 38). If the problem persists, use a different SD card. Cannot record on this memory card. - An SD card with a nominal capacity of less than 256 MB was inserted into the camcorder. Make sure to use an SD card with a nominal capacity of at least 256 MB. - A CFast card with a nominal capacity of less than 1 GB was inserted into the camcorder. Make sure to use a CFast card with a nominal capacity of at least 1 GB. - A recording media initialized using another device was inserted into the camcorder. Save your recordings (A 122) and initialize the recording media (A 38). Charge the battery pack - Battery pack is exhausted. Charge the battery pack. Check the memory card - Cannot access the recording media. Check the recording media and make sure it is inserted correctly. - A recording media error occurred. The camcorder cannot record or display the image. Try removing and reinserting the recording media, or use a different recording media. - You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended SD card (A 35). - If after the message disappears, or 9 appears in red, perform the following: Turn off the camcorder and remove and reinsert the recording media. If or 8 turns back to green you can resume recording/playback. If the problem persists, save your recordings (A 122) and initialize the recording media (A 38). File name error - The folder and file numbers have reached their maximum value. Set [Recording Setup] > [4] (in mode), [2] (in mode) or [1] (in and modes) > [File Numbering] to [Reset] (A 142) and delete all the photos (A 116) on the recording media or initialize it (A 38). Initialize only using the camcorder - There is a problem with the file system that prevents accessing the recording media. Initialize the recording media with this camcorder (A 38). - Save your recordings (A 122) and initialize the recording media (A 38). LCD Screen has been dimmed Use the [LCD Backlight] setting to change the brightness - Change the [System Setup] > [1] > [LCD Backlight] setting to [Normal] or [Bright]. May not be possible to record movies on this memory card - You may not be able to record clips on an SD card without a CLASS rating or with one rated CLASS 2 or 4. Replace the SD card with one rated CLASS 6 or 10. Memory card is full - The recording media is full. Delete some recordings (A 116) to free some space or replace the recording media. Memory card is write-protected - The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch. 151 Table of Contents Menus Index