Canon XC15 User Manual - Page 153

Troubleshooting List of Messages for Wi-Fi Functions Refer also to the instruction manual of your access point and other devices you will use. A User is already accessing the server. Try again later. - This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then touch Retry. Cannot change setting. - Wi-Fi settings cannot be changed while [Wi-Fi Setup] > [1] > [Browser Remote] is set to [On]. Set it to [Off] and try changing the Wi-Fi settings again. IP address conflict - Change the camcorder's IP address to avoid any conflict with devices connected to the same network. Alternatively, change the IP address of the conflicting device. Memory card cover is open - The recording media slot cover was opened while the recording media was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection. Multiple access points detected. Try the operation again. - There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option (A 125). No access points found - The access point set in the camcorder could not be found. - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. - Make sure that you use the access point's SSID (network name) for the camcorder's Wi-Fi settings (A 125). - If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's configuration screen. Unable to access configuration files - Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center. Unable to complete WPS. - Turn off the camcorder and access point (wireless router). After a short while, turn them on again and try again. If the problem persists, perform setup using the [Search for Access Points] option (A 126). Unable to complete WPS. Try the operation again. - Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your access point. - Make sure to touch [OK] on the camcorder's screen within 2 minutes of activating the Wi-Fi Protected Setup signal on the access point, whether by pressing the button or by entering the PIN code. Unable to connect - Could not connect to the access point or network device selected. - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. Unable to obtain an IP address - If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP address using the [Manual] option (A 128). - Turn on the DHCP server. If it is already on, make sure it is functioning properly. - Turn on the DNS server. If it is already on, make sure it is functioning properly. - Make sure the address range for the DHCP server is sufficient. - If you are not using a DNS server, set the DNS address to [0.0.0.0]. - Set the DNS server's IP address in the camcorder. - Turn on the DNS server. If it is already on, make sure it is functioning properly. - Make sure that the DNS server's IP address and the name for that address are correctly configured. - If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address. Wi-Fi authentication unsuccessful - Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. - If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's configuration screen. 153 Table of Contents Menus Index