Dell OptiPlex 320 User Guide - Page 121

Keyboard Problems, Lockups and Software Problems

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l Click the speaker icon in the lower-right corner of your screen. l Ensure that the volume is turned up by clicking the slidebar and dragging it up. l Ensure that the sound is not muted by clicking any boxes that are checked. Check the speakers and subwoofer - See Sound and Speaker Problems. Problems writing to a CD/DVD-RW drive Close other programs - The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. Turn off Standby mode in Windows before writing to a CD/DVD-RW disc - See Power Management. Hard drive problems Running the Dell IDE Hard Drive Diagnostics - The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or confirm a hard drive failure. 1. Turn on your computer (if your computer is already on, restart it). 2. When F2 = Setup appears in the upper-right corner of the screen, press . 3. Follow the instructions on the screen. Run Check Disk - 1. Click the Start button and click My Computer. 2. Right-click Local Disk C:. 3. Click Properties. 4. Click the Tools tab. 5. Under Error-checking, click Check Now. 6. Click Scan for and attempt recovery of bad sectors. 7. Click Start. Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Check the keyboard cable - l Ensure that the keyboard cable is firmly connected to the computer. l Shut down the computer, reconnect the keyboard cable as shown in the Quick Reference Guide for your computer, and then restart the computer. l Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. l Remove keyboard extension cables and connect the keyboard directly to the computer. Test the keyboard - Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. Run the Dell Diagnostics - See Dell Diagnostics. Check for software and hardware conflicts - See Resolving Software and Hardware Incompatibilities. Lockups and Software Problems

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Problems writing to a CD/DVD-RW drive
Hard drive problems
Keyboard Problems
Lockups and Software Problems
l
Click the speaker icon in the lower-right corner of your screen.
l
Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l
Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer
—
See
Sound and Speaker Problems
.
Close other programs
—
The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-
RW disc
—
See
Power Management
.
Running the Dell IDE Hard Drive Diagnostic
s
—
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or confirm a hard drive failure.
1.
Turn on your computer (if your computer is already on, restart it).
2.
When
F2 = Setup
appears in the upper-right corner of the screen, press <Ctrl><Alt><d>.
3.
Follow the instructions on the screen.
Run Check Disk
—
1.
Click the
Start
button and click
My Computer
.
2.
Right-click
Local Disk C:
.
3.
Click
Properties
.
4.
Click the
Tools
tab.
5.
Under
Error-checking
, click
Check Now
.
6.
Click
Scan for and attempt recovery of bad sectors
.
7.
Click
Start
.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide
.
Check the keyboard cable
—
l
Ensure that the keyboard cable is firmly connected to the computer.
l
Shut down the computer, reconnect the keyboard cable as shown in the
Quick Reference Guide
for your computer, and then restart the
computer.
l
Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
l
Remove keyboard extension cables and connect the keyboard directly to the computer.
Test the keyboard
—
Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the
original keyboard is faulty.
Run the Dell Diagnostics —
See
Dell Diagnostics
.
Check for software and hardware conflicts
—
See
Resolving Software and Hardware Incompatibilities
.