Dell OptiPlex 320 User Guide - Page 127

Video and Monitor Problems - video controller driver

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Eliminate possible interference - Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. Run the speaker diagnostics Reinstall the audio driver - See Drivers. Check the device option setting - Enter system setup (see System Setup) and ensure that the Audio Controller option is set to On. Exit system setup and restart your computer. Run the Dell Diagnostics - See Dell Diagnostics. Check for software and hardware conflicts - See Resolving Software and Hardware Incompatibilities. No sound from headphones Check the headphone cable connection - Ensure that the headphone cable is securely inserted into the headphone connector. Disable digital mode - Your headphones do not work if the CD drive is operating in digital mode. 1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2. Click Sounds and Audio Devices. 3. Click the Hardware tab. 4. Double-click the name of your CD drive. 5. Click the Properties tab. 6. Uncheck the Enable digital CD audio for this CD-ROM device box. Adjust the Windows volume control - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Video and Monitor Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If the screen is blank NOTE: See the monitor documentation for troubleshooting procedures. Check the monitor cable connection - l If you purchased a graphics card, ensure that the monitor is connected to the card. l Ensure that your monitor is properly connected (see the Quick Reference Guide that came with your computer). l If you are using a video extension cable and removing the cable solves the problem, the cable is defective. l Swap the computer and monitor power cables to determine if the power cable is defective. l Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Check the monitor power light - If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. Test the electrical outlet - Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

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No sound from headphones
Video and Monitor Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
If the screen is blank
Eliminate possible interference
—
Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Run the speaker diagnostics
Reinstall the audio driver
—
See
Drivers
.
Check the device option setting
—
Enter system setup (see
System Setup
) and ensure that the
Audio Controller
option is set to
On
. Exit
system setup and restart your computer.
Run the Dell Diagnostics —
See
Dell Diagnostics
.
Check for software and hardware conflicts
—
See
Resolving Software and Hardware Incompatibilities
.
Check the headphone cable connection —
Ensure that the headphone cable is securely inserted into the headphone connector.
Disable digital mode
—
Your headphones do not work if the CD drive is operating in digital mode.
1.
Click the
Start
button, click
Control Panel
, and then click
Sounds, Speech, and Audio Devices
.
2.
Click
Sounds and Audio Devices
.
3.
Click the
Hardware
tab.
4.
Double-click the name of your CD drive.
5.
Click the
Properties
tab.
6.
Uncheck the
Enable digital CD audio for this CD-ROM device
box.
Adjust the Windows volume control
—
Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the
volume is turned up and that the sound is not muted.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide
.
NOTE:
See the monitor documentation for troubleshooting procedures.
Check the monitor cable connection —
l
If you purchased a graphics card, ensure that the monitor is connected to the card.
l
Ensure that your monitor is properly connected (see the
Quick Reference Guide
that came with your computer).
l
If you are using a video extension cable and removing the cable solves the problem, the cable is defective.
l
Swap the computer and monitor power cables to determine if the power cable is defective.
l
Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)
Check the monitor power light
—
If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light
is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
Test the electrical outlet
—
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.