Dell Precision M65 User's Guide - Page 75

Resolving Software and Hardware Incompatibilities

Page 75 highlights

Using the Drivers and Utilities CD NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer. If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD (also known as the ResourceCD). 1. Save and close any open files, and exit any open programs. 2. Insert the Drivers and Utilities CD. In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue. 3. From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears. 4. Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. 5. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus. A link or links appear(s) for the specific drivers and utilities used by your computer. 6. Click the link of a specific driver or utility to display information about the driver or utility that you want to install. 7. Click Install (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation. If Install is not present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file. If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver. Manually Reinstalling Drivers NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup program (see Enabling the Infrared Sensor) before continuing with the driver installation. 1. After extracting the driver files to your hard drive as described in the previous section, right-click My Computer on the Windows desktop® Properties® Hardware® Device Manager. 2. Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). 3. Double-click the name of the device for which you are installing the driver. 4. Click Driver® Update Driver. 5. Click Install from a list or specific location (Advanced)® Next. 6. Click Browse and browse to the location to which you previously copied the driver files. 7. When the name of the appropriate driver appears, click Next® Finish and restart your computer. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. 1. Click Start® Help and Support. 2. Type hardware troubleshooter in the Search field and click the arrow to start the search. 3. Click Hardware Troubleshooter® I need to resolve a hardware conflict on my computer® Next.

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Using the Drivers and Utilities CD
If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the
Drivers and Utilities
CD (also known as the
ResourceCD
).
1.
Save and close any open files, and exit any open programs.
2.
Insert the
Drivers and Utilities
CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and
then double-click the
autorcd.exe
file. The first time that you run the CD, it might prompt you to install setup files. Click
OK
, and follow the instructions
on the screen to continue.
3.
From the
Language
drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.
4.
Click
Next
.
The CD automatically scans your hardware to detect drivers and utilities used by your computer.
5.
After the CD completes the hardware scan, you can also detect other drivers and utilities. Under
Search Criteria
, select the appropriate categories from
the
System Model
,
Operating System
, and
Topic
drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6.
Click the link of a specific driver or utility to display information about the driver or utility that you want to install.
7.
Click
Install
(if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.
If
Install
is not present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following
subsections, or click
Extract
, follow the extracting instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.
Manually Reinstalling Drivers
1.
After extracting the driver files to your hard drive as described in the previous section, right-click
My Computer
on the Windows desktop
®
Properties
®
Hardware
®
Device Manager
.
2.
Double-click the type of device for which you are installing the driver (for example,
Modems
or
Infrared devices
).
3.
Double-click the name of the device for which you are installing the driver.
4.
Click
Driver
®
Update Driver
.
5.
Click
Install from a list or specific location (Advanced)
®
Next
.
6.
Click
Browse
and browse to the location to which you previously copied the driver files.
7.
When the name of the appropriate driver appears, click
Next
®
Finish
and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to
resolve the incompatibility.
1.
Click
Start
®
Help and Support
.
2.
Type
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3.
Click
Hardware Troubleshooter
®
I need to resolve a hardware conflict on my computer
®
Next
.
NOTE:
The
Drivers and Utilities
CD may be optional and may not ship with your computer.
NOTE:
If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup program (see
Enabling the Infrared
Sensor
) before continuing with the driver installation.