Dell Precision M65 User's Guide - Page 84

Troubleshooting - video driver

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Back to Contents Page Troubleshooting User's Guide Dell Technical Update Service Dell Diagnostics Dell Support Utility Drive Problems E-Mail, Modem, and Internet Problems Error Messages IEEE 1394 Device Problems Keyboard Problems Lockups and Software Problems Memory Problems Network Problems PC Card or ExpressCard Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Touch Pad or Mouse Problems Video and Display Problems Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell™ computers. NOTE: The Drivers and Utilities CD is optional and may not ship with your computer. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see Contacting Dell). 1. Shut down the computer. 2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3. Connect the computer to an electrical outlet. 4. The Dell Diagnostics can be invoked in one of two ways: l Turn on the computer. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. l Press and hold the key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional Drivers and Utilities CD.

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Back to Contents Page
Troubleshooting
User's Guide
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be
customized for content, format, and how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate
.
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
Lockups and Software Problems
and run the Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these procedures before you begin.
Start the Dell Diagnostics from either your hard drive or from the
Drivers and Utilities
CD (also known as the
ResourceCD
).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
1.
Shut down the computer.
2.
If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
3.
Connect the computer to an electrical outlet.
4.
The Dell Diagnostics can be invoked in one of two ways:
l
Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the boot menu and press <Enter>.
l
Press and hold the <Fn> key while powering the computer on.
Dell Technical Update Service
Memory Problems
Dell Diagnostics
Network Problems
Dell Support Utility
PC Card or ExpressCard Problems
Drive Problems
Power Problems
E
-
Mail, Modem, and Internet Problems
Printer Problems
Error Messages
Scanner Problems
IEEE 1394 Device Problems
Sound and Speaker Problems
Keyboard Problems
Touch Pad or Mouse Problems
Lockups and Software Problems
Video and Display Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
NOTE:
The
Drivers and Utilities
CD is optional and may not ship with your computer.
NOTE:
If your computer cannot display a screen image, contact Dell (see
Contacting Dell
).
NOTE:
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
®
Windows
®
desktop. Then shut
down your computer and try again.
NOTE:
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional
Drivers and
Utilities CD
.