Dell Precision M65 User's Guide - Page 87

CD and DVD drive problems, Hard drive problems

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Ensure that Microsoft® Windows® recognizes the drive - Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Test the drive - l Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. l Insert a bootable floppy disk and restart the computer. Clean the drive or disk - See Cleaning Your Computer. Ensure that the CD is snapped onto the spindle Check the cable connections Check for hardware incompatibilities - See Resolving Software and Hardware Incompatibilities. Run the Dell Diagnostics - See Dell Diagnostics. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD/DVD-RW drive Close other programs - The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. Turn off Standby mode in Windows before writing to a CD/DVD-RW disc - See Standby Mode or search for the keyword standby in the Windows Help and Support Center for information on power management modes. Change the write speed to a slower rate - See the help files for your CD or DVD creation software. If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 1. Ensure that the computer is turned off. 2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. 3. Gently pull out the tray until it stops. If you hear an unfamiliar scraping or grinding sound l Ensure that the sound is not caused by the program that is running. l Ensure that the disk or disc is inserted properly. Hard drive problems Allow the computer to cool before turning it on - A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

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Ensure that Microsoft
®
Windows
®
recognizes the drive
—
Click the
Start
button and click
My Computer
. If the floppy, CD, or DVD drive, is not listed,
perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Test the drive
—
l
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
l
Insert a bootable floppy disk and restart the computer.
Clean the drive or disk
—
See
Cleaning Your Computer
.
Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for hardware incompatibilities
—
See
Resolving Software and Hardware Incompatibilities
.
Run the Dell Diagnostics
—
See
Dell Diagnostics
.
CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Close other programs
—
The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc
—
See
Standby Mode
or search for the keyword
standby
in the Windows Help and
Support Center for information on power management modes.
Change the write speed to a slower rate
—
See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1.
Ensure that the computer is turned off.
2.
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.
3.
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
l
Ensure that the sound is not caused by the program that is running.
l
Ensure that the disk or disc is inserted properly.
Hard drive problems
Allow the computer to cool before turning it on
—
A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to
room temperature before turning it on.
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.