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Product Cannot Connect to a Wireless Router or Access Point

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Printing a Network Status Sheet Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions : • Make sure to place your product within contact range of your router or access point. Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. • Verify that your router or access point is operating correctly by connecting to it from your computer or another device. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. Parent topic: Solving Network Problems Related tasks Selecting Wireless Network Settings From the Control Panel Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel. • If necessary, reinstall your product software and try running EpsonNet Setup again. Parent topic: Solving Network Problems 175

Section	Page
Front	1
Contents	3
Product Basics	12
Setting Up the Control Panel	12
Control Panel Buttons and Lights	12
Adjusting Control Panel Position	13
Changing LCD Screen Language	13
Turning Off Control Panel Sounds	14
Selecting Wireless Network Settings From the Control Panel	15
Product Parts Locations	16
Product Parts - Top	17
Product Parts - Inside	19
Product Parts - Back	20
The Power Off Timer	20
Changing the Power Off Timer Setting From the Control Panel	20
Changing the Power Off Timer Setting - Windows	22
Changing the Power Off Timer Setting - Mac OS X	22
EPSON Connect Solutions	23
Using EPSON Email Print	24
Using the EPSON iPrint Mobile App	24
Using Google Cloud Print	24
Loading Paper	26
Loading Paper for Documents	26
Loading Paper for Photos	29
Loading Envelopes	32
Paper Loading Capacity	35
Available EPSON Papers	35
Borderless Paper Type Compatibility	37
Paper or Media Type Settings	38
Placing Originals on the Product	39
Placing Originals on the Scanner Glass	39
Copying	41
Copying Documents or Photos	41
Paper Type Settings - Copying	43
Paper Size Settings - Copying	43
Copying Options	43
Copying and Restoring Photos	44
Printing From a Computer	47
Printing with Windows	47
Selecting Basic Print Settings - Windows	47
Basic Print Options - Windows	49
Selecting Advanced Print Settings - Windows	50
Advanced Print Quality Settings - Windows	52
Advanced Print Options - Windows	53
Color Management Options - Windows	53
Selecting Print Layout Options - Windows	54
Selecting a Printing Preset - Windows	55
Printing Your Document or Photo - Windows	56
Checking Print Status - Windows	57
Selecting Default Print Settings - Windows	58
Changing the Language of the Printer Software Screens	59
Changing Automatic Update Options	61
Printing with Mac OS X 10.5, 10.6, or 10.7	61
Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7	62
Print Quality Settings - Mac OS X 10.5/10.6/10.7	65
Print Options - Mac OS X 10.5/10.6/10.7	66
Selecting Page Setup Settings - Mac OS X 10.5/10.6/10.7	66
Selecting Print Layout Options - Mac OS X 10.5/10.6/10.7	67
Managing Color - Mac OS X 10.5/10.6/10.7	68
Color Matching and Color Options - Mac OS X 10.5/10.6/10.7	69
Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7	70
Printing Preferences - Mac OS X 10.5/10.6/10.7	70
Printing Your Document or Photo - Mac OS X 10.5/10.6/10.7	71
Checking Print Status - Mac OS X 10.5/10.6/10.7	72
Cancelling Printing Using a Product Button	72
Scanning	73
Starting a Scan	73
Starting a Scan Using the Product Control Panel	73
Changing Default Scan Button Settings	75
Starting a Scan Using the EPSON Scan Icon	75
Starting a Scan from a Scanning Program	76
Selecting EPSON Scan Settings	79
Scan Modes	79
Selecting the Scan Mode	79
Scanning in Full Auto Mode	80
Available Image Adjustments - Full Auto Mode	83
Scanning in Home Mode	83
Selecting a Scan Area - Home Mode	86
Available Image Adjustments - Home Mode	89
Selecting a Scan Size - Home Mode	90
Scanning in Office Mode	92
Selecting a Scan Area - Office Mode	94
Available Image Adjustments - Office Mode	96
Scanning in Professional Mode	97
Available Image Types - Professional Mode	100
Selecting a Scan Area - Professional Mode	100
Available Image Adjustments - Professional Mode	103
Selecting a Scan Size - Professional Mode	105
Image Preview Guidelines	108
Scan Resolution Guidelines	108
Selecting Scan File Settings	109
Available Scanned File Types and Optional Settings	110
Scanning with Mac OS X 10.6/10.7 Using Image Capture	111
Scanning Special Projects	113
Scanning to a PDF File	113
Restoring Photo Colors as You Scan	116
Using Memory Cards With Your Product	117
Inserting a Memory Card	117
Memory Card Types	118
Memory Card File Specifications	119
Removing a Memory Card	119
Printing from a Memory Card	120
Viewing and Printing Photos	120
Viewing and Printing Individual Photos	120
Cropping Photos Displayed on the LCD Screen	122
Print Setting Options - Photo Mode	122
Printing Photo Layouts From a Memory Card	123
Photo Layout Options	125
Scanning to a Memory Card	125
Transferring Photos on a Memory Card	126
Setting Up File Sharing for Photo Transfers From Your Computer	127
Transferring Photos from a Memory Card to Your Computer	127
Replacing Ink Cartridges	129
Check Cartridge Status	129
Checking Cartridge Status on the LCD Screen	129
Checking Cartridge Status with Windows	131
Checking Cartridge Status with Mac OS X	134
Purchase EPSON Ink Cartridges	136
Ink Cartridge Part Numbers	136
Removing and Installing Ink Cartridges	136
Replacing Ink Cartridges Using a Computer Utility	142
Printing With Black Ink and Expended Color Cartridges	144
Printing With Expended Color Cartridges - Windows	145
Printing With Expended Color Cartridges - Mac OS X 10.5/10.6/10.7	145
Conserving Low Black Ink with Windows	147
Adjusting Print Quality	148
Print Head Maintenance	148
Print Head Nozzle Check	148
Checking the Nozzles Using the Product Control Panel	148
Checking the Nozzles Using a Computer Utility	151
Print Head Cleaning	153
Cleaning the Print Head Using the Product Control Panel	153
Cleaning the Print Head Using a Computer Utility	155
Print Head Alignment	158
Aligning the Print Head Using the Product Control Panel	159
Aligning the Print Head Using a Computer Utility	161
Cleaning the Paper Path	164
Cleaning and Transporting Your Product	165
Cleaning Your Product	165
Transporting Your Product	165
Solving Problems	168
Checking for Software Updates	168
Product Status Messages	169
Running a Product Check	170
Resetting Control Panel Defaults	171
Solving Setup Problems	173
Noise After Ink Installation	173
Software Installation Problems	173
Control Panel Setup Problems	174
Solving Network Problems	174
Product Cannot Connect to a Wireless Router or Access Point	175
Network Software Cannot Find Product on a Network	175
Product Does Not Appear in Mac OS X Printer Window	176
Cannot Print Over a Network	176
Cannot Scan Over a Network	177
Printing a Network Status Sheet	177
Solving Copying Problems	179
Product Makes Noise, But Nothing Copies	179
Product Makes Noise When It Sits for a While	179
Solving Paper Problems	179
Paper Feeding Problems	180
Paper Jam Problems	180
Paper Ejection Problems	181
Solving Problems Printing from a Computer	182
Nothing Prints	182
Product Icon Does Not Appear in Windows Taskbar	183
Error After Cartridge Replacement	183
Printing is Slow	184
Solving Page Layout and Content Problems	185
Inverted Image	185
Too Many Copies Print	186
Blank Pages Print	186
Incorrect Margins on Printout	186
Border Appears on Borderless Prints	187
Incorrect Characters Print	187
Incorrect Image Size or Position	188
Slanted Printout	188
Solving Print Quality Problems	189
White or Dark Lines in Printout	189
Blurry or Smeared Printout	190
Faint Printout or Printout Has Gaps	191
Grainy Printout	192
Incorrect Colors	193
Solving Scanning Problems	193
Scanning Software Does Not Operate Correctly	193
Cannot Start EPSON Scan	194
Solving Scanned Image Quality Problems	195
Image Consists of a Few Dots Only	195
Line of Dots Appears in All Scanned Images	196
Straight Lines in an Image Appear Crooked	196
Image is Distorted or Blurry	196
Image Colors are Patchy at the Edges	197
Image is Too Dark	197
Back of Original Image Appears in Scanned Image	197
Ripple Patterns Appear in an Image	198
Image is Scanned Upside-Down	198
Scanned Image Colors Do Not Match Original Colors	198
Scan Area is Not Adjustable in Thumbnail Preview	199
Scanned Image Edges are Cropped	199
Solving Memory Card Problems	199
Memory Card Does Not Fit Into a Slot	200
Cannot View or Print Photos from a Memory Card	200
Cannot Transfer Photos To or From a Memory Card	200
When to Uninstall Your Product Software	201
Uninstalling Product Software - Windows	201
Uninstalling Product Software - Mac OS X	202
Where to Get Help	203
Technical Specifications	204
Windows System Requirements	204
Mac System Requirements	205
Printing Specifications	205
Scanning Specifications	205
Paper Specifications	206
Printable Area Specifications	207
Ink Cartridge Specifications	208
Memory Card Specifications	209
Dimension Specifications	211
Electrical Specifications	211
Environmental Specifications	212
Interface Specifications	212
Network Interface Specifications	212
Safety and Approvals Specifications	213
Notices	214
FCC Compliance Statement	214
Software Notices	215
Trademarks	218
Copyright Notice	219
libTIFF Software Acknowledgment	219
A Note Concerning Responsible Use of Copyrighted Materials	220
Default Delay Times for Power Management for EPSON Products	220

Match case Limit results 1 per page

Printing a Network Status Sheet

Parent topic:

Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions :

• Make sure to place your product within contact range of your router or access point.

Note:

Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal

object, such as a filing cabinet.

• Verify that your router or access point is operating correctly by connecting to it from your computer or

another device.

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

• Check to see if access restrictions, such as MAC address filtering, are set on the router or access

point. If access restrictions are set, add your product's MAC address to your router's address list. To

obtain your product's MAC address, print a network status sheet. Then follow the instructions in your

router or access point documentation to add the address to the list.

• If your router or access point does not broadcast its network name (SSID), follow the instructions that

came with your product to enter your wireless network name manually.

• If your router or access point has security enabled, determine the kind of security it is using and any

required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA

passphrase correctly.

Parent topic:

Solving Network Problems

Related tasks

Selecting Wireless Network Settings From the Control Panel

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify connection using your

product control panel.

• If necessary, reinstall your product software and try running EpsonNet Setup again.

Parent topic:

Solving Network Problems

175