Gateway NV-59 Gateway NV50 Series User's Reference Guide - English - Page 107

original line., Try connecting with the modem at a lower

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www.gateway.com • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. • Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. • Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service to fix the original line. • Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 95. 103

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www.gateway.com
103
•
Disconnect any answering machine, fax machine,
or printer that is on the same line as the modem.
Do not connect these devices to the same
telephone line as the modem.
•
Make sure that you are not using a digital,
rollover, or PBX line. These lines do not work
with your modem.
•
Check for line noise (scratchy, crackling, or
popping sounds). Line noise is a common
problem that can cause the modem to connect
at a slower rate, abort downloads, or even
disconnect. The faster the modem, the less line
noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a
single number (such as 1). When the dial tone
stops, listen for line noise. Wiggle the modem
cable to see if that makes a difference. Make sure
that the connectors are free from corrosion and
all screws in the wall or telephone wall jack are
secure.
You can also call your telephone service and have
the telephone line checked for noise or low line
levels.
•
Try another telephone line (either a different
telephone number in your house or a telephone
line at a different location). If you can connect
on this line, call your telephone service to fix the
original line.
•
Try connecting with the modem at a lower
connection speed. If reducing the connect speed
lets you connect, call your telephone service. The
telephone line may be too noisy.
You cannot connect to the Internet
•
The ISP may be having technical difficulties.
Contact your ISP for technical support.
•
See if the modem works with a different
communications program. The problem may be
with just one program.
•
Review the troubleshooting information under
“Internet” on page 95
.