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Gateway NV-59 Gateway NV50 Series User's Reference Guide - English - Page 118

Touchpad, Video, Telephone support, Before calling Gateway Customer Care

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CHAPTER 8: Troubleshooting Touchpad Touchpad is not working • Make sure the touchpad is turned on. For more information, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. The notebook is not responding when you click or tap on the touchpad • Turn on the touchpad. For instructions on how to adjust the touchpad settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. The pointer moves unexpectedly • Clean the touchpad with a damp cloth (water only) and wipe it dry. • Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Video The projector, monitor, or television is not working • Make sure that you have pressed FN+F4 to activate the external monitor option. • Make sure that the monitor is turned on and that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. 114

Section	Page
Contents	3
About This Reference	7
About this guide	8
Accessing your online User Guide	8
Gateway contact information	8
Contacting Gateway Customer Care	8
Gateway model and serial number	9
Microsoft Certificate of Authenticity	9
For more information	9
Checking Out Your Notebook	11
Front	12
Left	12
Right	14
Back	15
Bottom	16
Keyboard area	17
Keyboard area for select models	17
LCD panel	19
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your notebook	23
Avoiding discomfort and injury from repetitive strain	24
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting to a broadband modem or network	26
Connecting the optional dial-up modem	27
Starting your notebook	29
Waking up your notebook	30
Turning off your notebook	30
Restarting (rebooting) your notebook	31
Using the status indicators	32
Using the keyboard	33
Key types	34
System key combinations	35
Using the EZ Pad touchpad	37
Using the capacitive touch keys	40
Using the webcam	42
Adjusting the brightness	42
Adjusting the volume	43
Turning your wireless radio on or off	45
IEEE 802.11 wireless network radio	45
Disabling the wireless IEEE 802.11 radio	46
Bluetooth radio	46
Disabling the Bluetooth radio	46
Using Drives and Accessories	47
Using the DVD drive	48
Identifying drive types	48
Using a DVD drive	49
Using a tray-load DVD drive	50
Using the memory card reader	51
Memory card types	51
Inserting a memory card	51
Using a memory card	52
Removing a memory card	52
Installing a printer or other peripheral device	52
Connecting a USB device	53
Viewing the display on a projector, monitor, or television	54
Adjusting the display properties	56
Using the projector or monitor for a presentation	57
Managing Power	59
Monitoring the battery charge	60
Recharging the battery	60
Changing batteries	61
Extending battery life	62
Maximizing battery performance	62
Conserving battery power	62
Using alternate power sources	64
Changing power modes	64
Using power saving modes	65
Changing notebook power settings	66
Changing the power plan	66
Changing advanced settings	68
Traveling with Your Notebook	71
Packing your notebook	72
Traveling by air	72
Dial-up modem	72
Radio frequency wireless connections	73
Security	74
Power	75
Additional tips	76
Maintaining Your Notebook	77
Caring for your notebook	78
Cleaning your notebook	78
Cleaning the exterior	79
Cleaning the keyboard	79
Cleaning the notebook screen	80
Maintaining the battery	80
Storing batteries	81
Cleaning CDs or DVDs	81
Recovering your system	82
Creating recovery discs	83
Recovering pre-installed software and drivers	85
Returning to a previous system condition	86
Returning your system to its factory condition	88
Recovering from within Windows Vista	88
Recovering from the hard drive during startup	89
Recovering from your recovery discs	90
Troubleshooting	91
Safety guidelines	92
First steps	92
Troubleshooting	93
Audio	93
Battery	93
CD drives	93
Diskette drive (external)	94
Display	95
DVD drives	96
Ethernet	97
File management	98
Hard drive	98
Internet	99
Keyboard	100
Media Center	101
Memory	104
Memory card reader	105
Modem (cable or DSL)	105
Modem (dial-up)	105
Mouse	109
Networks (wired)	110
Networks (wireless)	112
Passwords	114
Power	115
Printer	115
Sound	117
Status indicators	117
Touchpad	118
Video	118
Telephone support	118
Before calling Gateway Customer Care	118
Legal Information	121
Important safety information	122
Setting up your system	122
Care during use	123
Replacement parts and accessories	123
Regulatory compliance statements	123
Wireless guidance	123
United States of America	124
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15	125
Unintentional emitter per FCC Part 15	125
FCC declaration of conformity	125
California Proposition 65 Warning	126
Mercury Warning	126
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)	126
Canada	127
Industry Canada (IC) Intentional emitter per RSS 210	127
Unintentional emitter per ICES-003	128
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)	128
Japan	129
Japanese Modem Notice	129
Laser safety statement	129
Environmental information	129
Notices	131
All Rights Reserved	131
Trademark Acknowledgments	131
Macrovision statement	131
A	133
B	133
C	133
D	134
E	135
F	135
G	136
H	136
I	136
J	136
K	136
L	136
M	137
N	137
O	137
P	138
R	138
S	139
T	140
U	141
V	141
W	141