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HP 300X HP Jetdirect Print Server Administrator's Guide (300x, 510x) - Page 58

Troubleshooting the HP Jetdirect Print Server, h1:Head 1 - Introduction - jetdirect user manual

UPC - 882780300842

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6 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print server. A flowchart guides you to the correct procedures for troubleshooting the following: ● Printer problems ● HP Jetdirect hardware installation and connection problems ● Network related problems This chapter also helps you to understand your HP Jetdirect print server configuration page. To troubleshoot your HP Jetdirect print server, you may need the following items: ● Your printer's user guide ● Your printer's getting started guide ● The installation manuals for your print server ● The diagnostics tools and utilities provided with your network software (such as the PCONSOLE or NWADMIN utility provided with Novell NetWare software, or the ping command provided with UNIX systems) ● A printer configuration page Note Frequently asked questions about installing and configuring HP Jetdirect print servers can be found at HP online support at http://www.hp.com/support/net_printing. 58 Troubleshooting the HP Jetdirect Print Server ENWW

Section	Page
Introducing the HP Jetdirect Print Server	7
h1:Head 1 - Introduction	7
h2:Head 2 - Supported Print Servers	7
h2:Head 2 - Supported Networks	8
h1:Head 1 - Support Materials	8
h1:Head 1 - Software, Driver, and Flash Image Upgrades	8
HP Software Solutions Summary	9
h1:Head 1 - Software Solutions Table	9
h1:Head 1 - HP Install Network Printer Wizard (Windows)	11
h2:Head 2 - Requirements	11
h1:Head 1 - HP Jetdirect Printer Installer for UNIX	11
h1:Head 1 - HP Web Jetadmin	12
h2:Head 2 - System Requirements	12
h2:Head 2 - Installing HP Web Jetadmin	12
h2:Head 2 - Configuring and Modifying a Device	13
h2:Head 2 - Removing HP Web Jetadmin Software	13
h1:Head 1 - Internet Printer Connection Software	14
h2:Head 2 - Windows 2000/XP/Server 2003	14
h2:Head 2 - Features	15
h2:Head 2 - System Requirements	15
h2:Head 2 - Supported Browsers	16
h2:Head 2 - Supported Proxies	16
TCP/IP Configuration	17
h1:Head 1 - Introduction	17
h1:Head 1 - Using BOOTP/TFTP	19
h2:Head 2 - Why Use BOOTP/TFTP	19
h2:Head 2 - Systems That Use Network Information Service (NIS)	20
h2:Head 2 - Configuring the BOOTP Server	20
h1:Head 1 - Using DHCP	26
h2:Head 2 - UNIX Systems	27
h2:Head 2 - Windows Systems	27
h2:Head 2 - Enabling or Disabling DHCP	30
h1:Head 1 - Using RARP	31
h1:Head 1 - Using the arp and ping Commands	32
h1:Head 1 - Using Telnet	34
h2:Head 2 - Telnet Configuration Parameter Examples	36
h2:Head 2 - Using Telnet to Erase the Existing IP Address	39
h1:Head 1 - Using the Embedded Web Server	39
h1:Head 1 - Moving to Another Network	40
Configuring for LPD Printing	41
h1:Head 1 - Introduction	41
h2:Head 2 - About LPD	41
h2:Head 2 - Requirements for Configuring LPD	42
h1:Head 1 - LPD Setup Overview	43
h2:Head 2 - Step 1. Setting Up IP Parameters	43
h2:Head 2 - Step 2. Setting Up Print Queues	43
h2:Head 2 - Step 3. Printing a Test File	44
h1:Head 1 - LPD on UNIX Systems	45
h2:Head 2 - Printing a Test File	48
h1:Head 1 - LPD on Windows 2000/Server 2003 Systems	49
h2:Head 2 - Installing TCP/IP Software	49
h2:Head 2 - Configuring a Network Printer for Windows 2000/Server 2003 Systems	50
h2:Head 2 - Verifying the Configuration	52
h2:Head 2 - Printing from Windows Clients	52
FTP Printing	53
h1:Head 1 - Introduction	53
h1:Head 1 - Requirements	53
h1:Head 1 - Print Files	54
h1:Head 1 - Using FTP Printing	54
h2:Head 2 - FTP Connections	54
h2:Head 2 - FTP Login	55
h2:Head 2 - Ending the FTP Session	55
h2:Head 2 - Commands	56
h1:Head 1 - Example of an FTP Session	57
Troubleshooting the HP Jetdirect Print Server	58
h1:Head 1 - Introduction	58
h1:Head 1 - Resetting to Factory Defaults	59
h1:Head 1 - General Troubleshooting	60
h2:Head 2 - Troubleshooting Chart - Assessing the Problem	60
h2:Head 2 - Procedure 1: Verifying that the Printer is On and Online	61
h2:Head 2 - Procedure 2: Printing an HP Jetdirect Configuration Page	61
h2:Head 2 - Procedure 3: Resolving Printer Display Error Messages	62
h2:Head 2 - Procedure 4: Resolving Printer Communication Problems with the Network	62
h1:Head 1 - Understanding the Ethernet Configuration Pages (External Print Servers)	64
HP Jetdirect Configuration Page Messages	67
h1:Head 1 - Introduction	67
TCP/IP Overview	85
h1:Head 1 - Introduction	85
h2:Head 2 - Internet Protocol (IP)	85
h2:Head 2 - Transmission Control Protocol (TCP)	85
h2:Head 2 - User Datagram Protocol (UDP)	86
h1:Head 1 - IP Address	86
h2:Head 2 - IP Address: (Network Portion)	86
h2:Head 2 - IP Address: (Host Portion)	87
h2:Head 2 - IP Address Structure and Class	87
h1:Head 1 - Configuring IP Addresses	89
h2:Head 2 - Dynamic Host Configuration Protocol (DHCP)	89
h2:Head 2 - BOOTP	89
h1:Head 1 - Subnets	90
h2:Head 2 - Subnet Mask	90
h1:Head 1 - Gateways	91
h2:Head 2 - Default Gateway	91
Using the Embedded Web Server	92
h1:Head 1 - Introduction	92
h1:Head 1 - Requirements	93
h2:Head 2 - Compatible Web Browsers	93
h2:Head 2 - Supported HP Web Jetadmin Version	93
h1:Head 1 - Viewing the Embedded Web Server	94
h2:Head 2 - Special Features	95
h2:Head 2 - Operating Notes	95