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HP 300X HP Jetdirect Print Server Administrator's Guide (300x, 510x) - Page 61

h2:Head 2 - Procedure 1: Verifying that the Printer is On and Online - error 61

UPC - 882780300842

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Procedure 1: Verifying that the Printer is On and Online Check the following items to make sure the printer is ready to print. 1. Is the printer plugged in and turned on? Make sure the printer is plugged in and turned on. If the problem persists, you may have a defective power cable, power source, or printer. 2. Is the printer online? The online light should be lit. If it is not, press the appropriate key to place the printer online. 3. Is the printer's control panel display indicate normal operation (on printers with displays)? ■ Make sure the HP Jetdirect print server is installed correctly. ■ See your printer documentation for a complete list of control panel messages and corrective actions. Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is an important troubleshooting tool. The information on this page reveals the status of your network and the HP Jetdirect print server. The ability to print a configuration page provides an indication that the printer is operating correctly. See the end of this chapter for descriptions of the information on the configuration pages. Check the following items if the configuration page does not print. 1. Is the print server turned on and properly connected to the printer? Ensure the print server is plugged into a power source. Check the cable connection to the printer. 2. Did you perform the correct steps on the printer to print the configuration page? Press the Test button. 3. Does an error message appear on the printer control panel display? ■ See your printer documentation for a complete list of control panel messages and corrective actions. ENWW Troubleshooting the HP Jetdirect Print Server 61

Section	Page
Introducing the HP Jetdirect Print Server	7
h1:Head 1 - Introduction	7
h2:Head 2 - Supported Print Servers	7
h2:Head 2 - Supported Networks	8
h1:Head 1 - Support Materials	8
h1:Head 1 - Software, Driver, and Flash Image Upgrades	8
HP Software Solutions Summary	9
h1:Head 1 - Software Solutions Table	9
h1:Head 1 - HP Install Network Printer Wizard (Windows)	11
h2:Head 2 - Requirements	11
h1:Head 1 - HP Jetdirect Printer Installer for UNIX	11
h1:Head 1 - HP Web Jetadmin	12
h2:Head 2 - System Requirements	12
h2:Head 2 - Installing HP Web Jetadmin	12
h2:Head 2 - Configuring and Modifying a Device	13
h2:Head 2 - Removing HP Web Jetadmin Software	13
h1:Head 1 - Internet Printer Connection Software	14
h2:Head 2 - Windows 2000/XP/Server 2003	14
h2:Head 2 - Features	15
h2:Head 2 - System Requirements	15
h2:Head 2 - Supported Browsers	16
h2:Head 2 - Supported Proxies	16
TCP/IP Configuration	17
h1:Head 1 - Introduction	17
h1:Head 1 - Using BOOTP/TFTP	19
h2:Head 2 - Why Use BOOTP/TFTP	19
h2:Head 2 - Systems That Use Network Information Service (NIS)	20
h2:Head 2 - Configuring the BOOTP Server	20
h1:Head 1 - Using DHCP	26
h2:Head 2 - UNIX Systems	27
h2:Head 2 - Windows Systems	27
h2:Head 2 - Enabling or Disabling DHCP	30
h1:Head 1 - Using RARP	31
h1:Head 1 - Using the arp and ping Commands	32
h1:Head 1 - Using Telnet	34
h2:Head 2 - Telnet Configuration Parameter Examples	36
h2:Head 2 - Using Telnet to Erase the Existing IP Address	39
h1:Head 1 - Using the Embedded Web Server	39
h1:Head 1 - Moving to Another Network	40
Configuring for LPD Printing	41
h1:Head 1 - Introduction	41
h2:Head 2 - About LPD	41
h2:Head 2 - Requirements for Configuring LPD	42
h1:Head 1 - LPD Setup Overview	43
h2:Head 2 - Step 1. Setting Up IP Parameters	43
h2:Head 2 - Step 2. Setting Up Print Queues	43
h2:Head 2 - Step 3. Printing a Test File	44
h1:Head 1 - LPD on UNIX Systems	45
h2:Head 2 - Printing a Test File	48
h1:Head 1 - LPD on Windows 2000/Server 2003 Systems	49
h2:Head 2 - Installing TCP/IP Software	49
h2:Head 2 - Configuring a Network Printer for Windows 2000/Server 2003 Systems	50
h2:Head 2 - Verifying the Configuration	52
h2:Head 2 - Printing from Windows Clients	52
FTP Printing	53
h1:Head 1 - Introduction	53
h1:Head 1 - Requirements	53
h1:Head 1 - Print Files	54
h1:Head 1 - Using FTP Printing	54
h2:Head 2 - FTP Connections	54
h2:Head 2 - FTP Login	55
h2:Head 2 - Ending the FTP Session	55
h2:Head 2 - Commands	56
h1:Head 1 - Example of an FTP Session	57
Troubleshooting the HP Jetdirect Print Server	58
h1:Head 1 - Introduction	58
h1:Head 1 - Resetting to Factory Defaults	59
h1:Head 1 - General Troubleshooting	60
h2:Head 2 - Troubleshooting Chart - Assessing the Problem	60
h2:Head 2 - Procedure 1: Verifying that the Printer is On and Online	61
h2:Head 2 - Procedure 2: Printing an HP Jetdirect Configuration Page	61
h2:Head 2 - Procedure 3: Resolving Printer Display Error Messages	62
h2:Head 2 - Procedure 4: Resolving Printer Communication Problems with the Network	62
h1:Head 1 - Understanding the Ethernet Configuration Pages (External Print Servers)	64
HP Jetdirect Configuration Page Messages	67
h1:Head 1 - Introduction	67
TCP/IP Overview	85
h1:Head 1 - Introduction	85
h2:Head 2 - Internet Protocol (IP)	85
h2:Head 2 - Transmission Control Protocol (TCP)	85
h2:Head 2 - User Datagram Protocol (UDP)	86
h1:Head 1 - IP Address	86
h2:Head 2 - IP Address: (Network Portion)	86
h2:Head 2 - IP Address: (Host Portion)	87
h2:Head 2 - IP Address Structure and Class	87
h1:Head 1 - Configuring IP Addresses	89
h2:Head 2 - Dynamic Host Configuration Protocol (DHCP)	89
h2:Head 2 - BOOTP	89
h1:Head 1 - Subnets	90
h2:Head 2 - Subnet Mask	90
h1:Head 1 - Gateways	91
h2:Head 2 - Default Gateway	91
Using the Embedded Web Server	92
h1:Head 1 - Introduction	92
h1:Head 1 - Requirements	93
h2:Head 2 - Compatible Web Browsers	93
h2:Head 2 - Supported HP Web Jetadmin Version	93
h1:Head 1 - Viewing the Embedded Web Server	94
h2:Head 2 - Special Features	95
h2:Head 2 - Operating Notes	95