HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 105

Control-panel and status-alert messages

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Control-panel and status-alert messages The control-panel messages indicate the current product status or situations that might require action. Status-alert messages appear on the computer screen (in addition to control-panel messages) when the product has certain problems. If a status-alert message is available, a appears in the Status alert column in the following table. Control-panel messages appear temporarily and might require that you acknowledge the message by pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the autocontinue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement. For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service. Control-panel message 10.00.XX Supply error Status alert 10.10.XX Supply error 49 Error Turn off then on Description Recommended action The supply memory for one of the Reinstall the print cartridge. print cartridges cannot be read or is missing. Turn the product off and then on. ● 10.0000 = black supply memory error If the problem is not solved, replace the cartridge. ● 10.0001 = cyan supply memory error ● 10.0002 = magenta supply memory error ● 10.0003 = yellow supply memory error ● 10.1000 = black supply Check the e-label. If it is broken memory is missing or damaged, replace the ● 10.1001 = cyan supply cartridge. memory is missing Verify that the cartridge is installed in the correct location. ● 10.1002 = magenta supply memory is missing Remove and reinstall the ● 10.1003 = yellow supply cartridge and then power-cycle the product. memory is missing If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.10.XX message appears, replace the cartridge. The product experienced an internal error. Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product ENWW Control-panel and status-alert messages 95

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Control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when
the product has certain problems. If a status-alert message is available, a
appears in the
Status
alert
column in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing
OK
to resume printing or by pressing
X
to cancel the job. With certain messages, the job might
not finish printing or the print quality might be affected. If the message is related to printing and the auto-
continue feature is on, the product will attempt to resume printing after the message has appeared for
10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel message
Status alert
Description
Recommended action
10.00.XX Supply error
The supply memory for one of the
print cartridges cannot be read or
is missing.
●
10.0000 = black supply
memory error
●
10.0001 = cyan supply
memory error
●
10.0002 = magenta supply
memory error
●
10.0003 = yellow supply
memory error
Reinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved,
replace the cartridge.
10.10.XX Supply error
●
10.1000 = black supply
memory is missing
●
10.1001 = cyan supply
memory is missing
●
10.1002 = magenta supply
memory is missing
●
10.1003 = yellow supply
memory is missing
Check the e-label. If it is broken
or damaged, replace the
cartridge.
Verify that the cartridge is
installed in the correct location.
Remove and reinstall the
cartridge and then power-cycle
the product.
If the error is with a color
cartridge, try swapping it with a
different color cartridge in the
tray. If the same message
appears, then there is an engine
problem. If a different 10.10.XX
message appears, replace the
cartridge.
49 Error
Turn off then on
The product experienced an
internal error.
Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
ENWW
Control-panel and status-alert messages
95