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HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 108

Control-panel message, Status alert, Description, Recommended action, Load tray # Press [OK] - paper jam tray 2

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Control-panel message in wrong position Status alert Device error Press [OK] Front Door open Genuine HP supply installed Incorrect supplies Install cartridge Invalid driver Press [OK] Jam in Jam in tray Clear jam and then Press [OK] Load paper Load tray # Load tray 1 plain Cleaning mode [OK] to start Load tray 1 Manual duplex Load tray # Press [OK] 98 Chapter 10 Solve problems Description Recommended action A print cartridge is installed in the incorrect slot. Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow. An internal error occurred. Press OK to resume the job. The product front door is open. Close the door. A genuine HP supply was installed. This message will appear briefly after the supply is installed and then be replaced by the message Ready. No action necessary. More than one print cartridge is installed in the incorrect slot. Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow. The cartridge is either not Install the print cartridge. See installed or not correctly installed Replace print cartridges in the product. on page 82. You are using an incorrect printer Select the correct printer driver. driver. The product has detected a jam. Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job. If the message persists, contact HP support. The product has detected a jam. Clear the jam from the location indicated, and then press OK. If the message persists, contact HP support. All trays are empty. Load print media. A tray is configured for the media Load the correct media into the type and size that the print job is tray, or press OK to use media in requesting, but that tray is empty. a different tray. The product is ready to process the cleaning operation. Load tray 1 with plain paper in the size indicated, and then press OK. No trays are configured for the Load the correct media into media type and size that the print tray 1, or press OK to use media job is requesting. in a different tray. The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side. Load the page in the indicated tray with the side to be printed face up, and the top of the page ENWW

Section	Page
Product basics	11
Product comparison	12
Product features	12
Walkaround	14
Front and side view	14
Back view	14
Model and serial numbers	15
Control panel	17
Control-panel walkaround	18
Control-panel menus	19
Use the menus	19
Reports menu	20
System setup menu	21
Service menu	24
Network config. menu	25
Software for Windows	27
Supported operating systems for Windows	28
Supported printer drivers for Windows	29
HP Universal Print Driver (UPD)	30
UPD installation modes	30
Select the correct printer driver for Windows	31
Priority for print settings	32
Change printer-driver settings for Windows	33
Install the Windows software	34
Software installation types for Windows	34
Remove software for Windows	34
Supported utilities	35
HP Web Jetadmin	35
Embedded Web server	35
HP ToolboxFX	36
Other Windows components and utilities	36
Use the product with Macintosh	37
Software for Macintosh	38
Supported operating systems for Macintosh	38
Supported printer drivers for Macintosh	38
Priority for print settings for Macintosh	38
Change printer-driver settings for Macintosh	38
Supported utilities for Macintosh	39
View embedded Web server using a Macintosh	39
Use features in the Macintosh printer driver	40
Create and use printing presets in Macintosh	40
Resize documents or print on a custom paper size	40
Print a cover page	40
Use watermarks	41
Print multiple pages on one sheet of paper in Macintosh	41
Print on both sides of the page (duplex printing)	41
Set the color options	42
Use the Services menu	42
Connectivity	43
Supported network operating systems	44
Printer sharing disclaimer	44
USB connection	45
Supported network protocols	46
Configure the product on the network	48
Set up the product on the network	48
View settings	48
Network configuration page	48
Configuration page	48
IP address	49
Manual configuration	49
Automatic configuration	49
Show or hide the IP address on the control panel	50
Set automatic crossover	50
Set network services	50
Restore defaults (network settings)	51
TCP/IP	51
IP address	51
Configure IP parameters	51
Dynamic Host Configuration Protocol (DHCP)	51
BOOTP	51
Subnets	52
Subnet mask	52
Gateways	52
Default gateway	52
Paper and print media	53
Understand paper and print media use	54
Supported paper and print media sizes	55
Supported paper types and tray capacity	57
Special paper or print media guidelines	59
Load paper and print media	60
Print tasks	63
Cancel a print job	64
Cancel the current print job at the product control panel	64
Cancel the current print job from the software program	64
Use features in the Windows printer driver	65
Open the printer driver	65
Use printing shortcuts	65
Set paper and quality options	65
Set document effects	65
Set document finishing options	66
Obtain support and product-status information	66
Set advanced printing options	66
Color for Windows	69
Manage color	70
Automatic	70
Print in Grayscale	70
Manual color adjustment	70
Manual color options	70
Color themes	71
Match colors	72
Match colors using the Microsoft Office Basic Colors palette	72
Match colors using the HP Basic Color Match tool	72
Match colors using View Custom Colors	73
Advanced color use	74
HP ColorSphere toner	74
HP ImageREt 3600	74
Media selection	74
Color options	74
Standard red-green-blue (sRGB)	74
Manage and maintain	77
Information pages	78
HP ToolboxFX	79
Open HP ToolboxFX	79
Status	80
Event log	80
Alerts	81
Set up Status Alerts	81
Set up E-mail Alerts	81
Product information	81
Set password	81
Help	82
Device Settings	83
Device Information	83
Paper Handling	84
Printing	84
PCL5c	84
PostScript	84
Print Quality	85
Print Density	85
Paper Types	85
System Setup	85
Save/Restore Settings	85
Password	85
Service	86
Network Settings	86
Shop for Supplies	86
Other Links	86
Embedded Web server	87
View the HP embedded Web server	87
Embedded Web server sections	88
Manage supplies	90
Supplies life	90
Print-cartridge storage	90
HP policy on non-HP print cartridges	90
HP fraud hotline and Web site	90
Print when cartridge has reached estimated end of life	91
Replace print cartridges	92
Memory and font DIMMs	96
Product memory	96
Install memory and font DIMMs	96
Enable memory	100
Enable memory for Windows	100
Check DIMM installation	100
Clean the product	100
Firmware updates	101
Solve problems	103
Basic troubleshooting checklist	104
Factors that affect product performance	104
Control-panel and status-alert messages	105
Clear jams	111
Common causes of jams	111
Jam locations	112
Change Jam Recovery setting	112
Clear jams in tray 1	112
Clear jams in tray 2	113
Clear jams in tray 3	114
Clear jams in fuser area	115
Clear jams in output bin	117
Clear jams in duplexer (duplexing models only)	117
Solve image-quality problems	120
Identify and correct print defects	120
Print-quality checklist	120
General print quality issues	121
Solve issues with color documents	125
Use HP ToolboxFX to troubleshoot print-quality problems	127
Optimize and improve print quality	128
Calibrate the product	128
Performance problems	129
Product software problems	130
Solve Macintosh problems	131
Solve problems with Mac OS X	131
Supplies and accessories	135
Order supplies and accessories	135
Service and support	137
Hewlett-Packard limited warranty statement	138
Print cartridge limited warranty statement	139
End User License Agreement	140
Customer support	142
Repack the product	143
Service information form	144
Specifications	145
Physical specifications	146
Electrical specifications	147
Acoustic emissions	148
Environmental specifications	148
Regulatory information	149
FCC regulations	150
Environmental product stewardship program	151
Protecting the environment	151
Ozone production	151
Power consumption	151
Paper use	151
Plastics	151
HP LaserJet print supplies	151
Return and recycling instructions	152
United States and Puerto Rico	152
Multiple returns (two to eight cartridges)	152
Single returns	152
Shipping	152
Non-US returns	152
Paper	152
Material restrictions	152
Disposal of waste equipment by users in private households in the European Union	153
Material Safety Data Sheet (MSDS)	153
For more information	153
Declaration of conformity	154
Country/region specific statements	155
Laser safety	155
Canadian DOC regulations	155
VCCI statement (Japan)	155
Power cord statement (Japan)	155
EMI statement (Korea)	155
Laser statement for Finland	156
Substances Table (China)	157

Match case Limit results 1 per page

Control-panel message

Status alert

Description

Recommended action

<Color> in wrong position

A print cartridge is installed in the

incorrect slot.

Be sure that each print cartridge

is in the correct slot. From front to

back, the print cartridges are

installed in this order: black,

cyan, magenta, yellow.

Device error

Press [OK]

An internal error occurred.

Press

to resume the job.

Front Door open

The product front door is open.

Close the door.

Genuine HP supply installed

A genuine HP supply was

installed. This message will

appear briefly after the supply is

installed and then be replaced by

the message Ready.

No action necessary.

Incorrect supplies

More than one print cartridge is

installed in the incorrect slot.

Be sure that each print cartridge

is in the correct slot. From front to

back, the print cartridges are

installed in this order: black,

cyan, magenta, yellow.

Install <Color> cartridge

The cartridge is either not

installed or not correctly installed

in the product.

Install the print cartridge. See

Replace print cartridges

on page

Invalid driver

Press [OK]

You are using an incorrect printer

driver.

Select the correct printer driver.

Jam in <location>

The product has detected a jam.

Clear the jam from the location

indicated. The job should

continue to print. If it does not, try

reprinting the job.

If the message persists, contact

HP support.

Jam in tray <X>

Clear jam and then Press [OK]

The product has detected a jam.

Clear the jam from the location

indicated, and then press

If the message persists, contact

HP support.

Load paper

All trays are empty.

Load print media.

Load tray # <TYPE> <SIZE>

A tray is configured for the media

type and size that the print job is

requesting, but that tray is empty.

Load the correct media into the

tray, or press

to use media in

a different tray.

Load tray 1 plain <SIZE>

Cleaning mode [OK] to start

The product is ready to process

the cleaning operation.

Load tray 1 with plain paper in the

size indicated, and then press

Load tray 1 <TYPE> <SIZE>

No trays are configured for the

media type and size that the print

job is requesting.

Load the correct media into

tray 1, or press

to use media

in a different tray.

Manual duplex

Load tray # Press [OK]

The first side of a manual duplex

job has printed, and the page

needs to be loaded to process the

second side.

Load the page in the indicated

tray with the side to be printed

face up, and the top of the page

Chapter 10

Solve problems

ENWW