HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 120

Solve image-quality problems, Identify and correct print defects, Print-quality checklist - roller

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Solve image-quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Identify and correct print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure the shipping locks have been removed from the transfer roller inside the rear door. 2. Make sure that the paper or print media that you are using meets specifications. Generally, smoother paper provides better results. 3. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type. 4. Print a Configuration page and Supplies status page. See Information pages on page 68. ◦ Check the Supplies status page to see if any supplies are low or have reached their estimated end of life. No information is provided for non-HP print cartridges. ◦ If the pages do not print correctly, the problem is with the hardware. Contact HP Customer Care. See Service and support on page 127 or the flyer that came in the box. 5. Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver. 6. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. 7. Restart the computer and the product and try printing again. If the problem is not resolved, choose one of these options: ◦ If the problem is affecting all printed pages, see General print quality issues on page 111. ◦ If the problem is affecting only pages printed in color, see Solve issues with color documents on page 115. 110 Chapter 10 Solve problems ENWW

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Solve image-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
Identify and correct print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.
Make sure the shipping locks have been removed from the transfer roller inside the rear door.
2.
Make sure that the paper or print media that you are using meets specifications. Generally,
smoother paper provides better results.
3.
If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by type.
4.
Print a Configuration page and Supplies status page. See
Information pages
on page
68
.
◦
Check the Supplies status page to see if any supplies are low or have reached their estimated
end of life. No information is provided for non-HP print cartridges.
◦
If the pages do not print correctly, the problem is with the hardware. Contact HP Customer
Care. See
Service and support
on page
127
or the flyer that came in the box.
5.
Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.
6.
Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
7.
Restart the computer and the product and try printing again. If the problem is not resolved, choose
one of these options:
◦
If the problem is affecting all printed pages, see
General print quality issues
on page
111
.
◦
If the problem is affecting only pages printed in color, see
Solve issues with color documents
on page
115
.
110
Chapter 10
Solve problems
ENWW