HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 126

Replace <color> cartridge, The colors on your computer monitor

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Problem Cause Solution One or more colors are not printing, or Sealing tape might be on the print are inaccurate. cartridges. The media might not meet HP specifications. Verify that the sealing tape has been completely removed from the print cartridges. Use a different paper, such as highquality paper that is intended for color laser printers. The device might be operating in excessively humid conditions. Verify that the device environment is within humidity specifications. One or more print cartridges might be defective. Replace any low print cartridges. See Replace print cartridges on page 82. The product is set to override the Replace cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 82. One or more of the cartridges may not Remove and reinstall the cartridges. have been engaged properly by the print engine. A color is printing inconsistently after you Another print cartridge might be load a new print cartridge. defective. Remove the print cartridge for the color that is printing inconsistently and reinstall it. The product is set to override the Replace cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 82. The colors on the printed page do not match the colors as they appear on the screen. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The colors on your computer monitor might differ from the device output. See Match colors on page 62 If extremely light colors or extremely dark colors on screen are not printing, your software program might interpret extremely light colors as white or extremely dark colors as black. If possible, avoid using extremely light or extremely dark colors. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. The finish on the printed color page is inconsistent. The media might be too rough. Use a smooth paper or print media, such as a high-quality paper that is made for color laser printers. Generally, smoother media produces better results. 116 Chapter 10 Solve problems ENWW

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Problem
Cause
Solution
One or more colors are not printing, or
are inaccurate.
Sealing tape might be on the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet
HP specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The device might be operating in
excessively humid conditions.
Verify that the device environment is
within humidity specifications.
One or more print cartridges might be
defective.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
The product is set to override the
Replace <color> cartridge
message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
One or more of the cartridges may not
have been engaged properly by the print
engine.
Remove and reinstall the cartridges.
A color is printing inconsistently after you
load a new print cartridge.
Another print cartridge might be
defective.
Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.
The product is set to override the
Replace <color> cartridge
message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
The colors on the printed page do not
match the colors as they appear on the
screen.
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
The colors on your computer monitor
might differ from the device output.
See
Match colors
on page
62
If extremely light colors or extremely dark
colors on screen are not printing, your
software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light or
extremely dark colors.
The media might not meet
HP specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The finish on the printed color page is
inconsistent.
The media might be too rough.
Use a smooth paper or print media, such
as a high-quality paper that is made for
color laser printers. Generally, smoother
media produces better results.
116
Chapter 10
Solve problems
ENWW