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HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 131

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Solve Macintosh problems Solve problems with Mac OS X NOTE: If you are installing the product using a USB connection, do not connect the USB cable to the device and the computer before you install the software. Connecting the USB cable will cause the Mac OS X to automatically install the product, but the installation will be faulty. You must then uninstall the product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the USB cable when the software prompts you. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD file is in the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/ .LPROJ The PPD file is corrupt. , where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. Delete the PPD file from the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/ .LPROJ , where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Bonjour is selected, depending on the type of connection. The wrong product name, IP address, or Bonjour host name is being used. Print a Configuration page (see Information pages on page 68). Verify that the product name, IP address, or Bonjour host name on the Configuration page matches the product name, IP address, or Bonjour host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable. The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or ENWW Solve Macintosh problems 121

Section	Page
Product basics	11
Product comparison	12
Product features	12
Walkaround	14
Front and side view	14
Back view	14
Model and serial numbers	15
Control panel	17
Control-panel walkaround	18
Control-panel menus	19
Use the menus	19
Reports menu	20
System setup menu	21
Service menu	24
Network config. menu	25
Software for Windows	27
Supported operating systems for Windows	28
Supported printer drivers for Windows	29
HP Universal Print Driver (UPD)	30
UPD installation modes	30
Select the correct printer driver for Windows	31
Priority for print settings	32
Change printer-driver settings for Windows	33
Install the Windows software	34
Software installation types for Windows	34
Remove software for Windows	34
Supported utilities	35
HP Web Jetadmin	35
Embedded Web server	35
HP ToolboxFX	36
Other Windows components and utilities	36
Use the product with Macintosh	37
Software for Macintosh	38
Supported operating systems for Macintosh	38
Supported printer drivers for Macintosh	38
Priority for print settings for Macintosh	38
Change printer-driver settings for Macintosh	38
Supported utilities for Macintosh	39
View embedded Web server using a Macintosh	39
Use features in the Macintosh printer driver	40
Create and use printing presets in Macintosh	40
Resize documents or print on a custom paper size	40
Print a cover page	40
Use watermarks	41
Print multiple pages on one sheet of paper in Macintosh	41
Print on both sides of the page (duplex printing)	41
Set the color options	42
Use the Services menu	42
Connectivity	43
Supported network operating systems	44
Printer sharing disclaimer	44
USB connection	45
Supported network protocols	46
Configure the product on the network	48
Set up the product on the network	48
View settings	48
Network configuration page	48
Configuration page	48
IP address	49
Manual configuration	49
Automatic configuration	49
Show or hide the IP address on the control panel	50
Set automatic crossover	50
Set network services	50
Restore defaults (network settings)	51
TCP/IP	51
IP address	51
Configure IP parameters	51
Dynamic Host Configuration Protocol (DHCP)	51
BOOTP	51
Subnets	52
Subnet mask	52
Gateways	52
Default gateway	52
Paper and print media	53
Understand paper and print media use	54
Supported paper and print media sizes	55
Supported paper types and tray capacity	57
Special paper or print media guidelines	59
Load paper and print media	60
Print tasks	63
Cancel a print job	64
Cancel the current print job at the product control panel	64
Cancel the current print job from the software program	64
Use features in the Windows printer driver	65
Open the printer driver	65
Use printing shortcuts	65
Set paper and quality options	65
Set document effects	65
Set document finishing options	66
Obtain support and product-status information	66
Set advanced printing options	66
Color for Windows	69
Manage color	70
Automatic	70
Print in Grayscale	70
Manual color adjustment	70
Manual color options	70
Color themes	71
Match colors	72
Match colors using the Microsoft Office Basic Colors palette	72
Match colors using the HP Basic Color Match tool	72
Match colors using View Custom Colors	73
Advanced color use	74
HP ColorSphere toner	74
HP ImageREt 3600	74
Media selection	74
Color options	74
Standard red-green-blue (sRGB)	74
Manage and maintain	77
Information pages	78
HP ToolboxFX	79
Open HP ToolboxFX	79
Status	80
Event log	80
Alerts	81
Set up Status Alerts	81
Set up E-mail Alerts	81
Product information	81
Set password	81
Help	82
Device Settings	83
Device Information	83
Paper Handling	84
Printing	84
PCL5c	84
PostScript	84
Print Quality	85
Print Density	85
Paper Types	85
System Setup	85
Save/Restore Settings	85
Password	85
Service	86
Network Settings	86
Shop for Supplies	86
Other Links	86
Embedded Web server	87
View the HP embedded Web server	87
Embedded Web server sections	88
Manage supplies	90
Supplies life	90
Print-cartridge storage	90
HP policy on non-HP print cartridges	90
HP fraud hotline and Web site	90
Print when cartridge has reached estimated end of life	91
Replace print cartridges	92
Memory and font DIMMs	96
Product memory	96
Install memory and font DIMMs	96
Enable memory	100
Enable memory for Windows	100
Check DIMM installation	100
Clean the product	100
Firmware updates	101
Solve problems	103
Basic troubleshooting checklist	104
Factors that affect product performance	104
Control-panel and status-alert messages	105
Clear jams	111
Common causes of jams	111
Jam locations	112
Change Jam Recovery setting	112
Clear jams in tray 1	112
Clear jams in tray 2	113
Clear jams in tray 3	114
Clear jams in fuser area	115
Clear jams in output bin	117
Clear jams in duplexer (duplexing models only)	117
Solve image-quality problems	120
Identify and correct print defects	120
Print-quality checklist	120
General print quality issues	121
Solve issues with color documents	125
Use HP ToolboxFX to troubleshoot print-quality problems	127
Optimize and improve print quality	128
Calibrate the product	128
Performance problems	129
Product software problems	130
Solve Macintosh problems	131
Solve problems with Mac OS X	131
Supplies and accessories	135
Order supplies and accessories	135
Service and support	137
Hewlett-Packard limited warranty statement	138
Print cartridge limited warranty statement	139
End User License Agreement	140
Customer support	142
Repack the product	143
Service information form	144
Specifications	145
Physical specifications	146
Electrical specifications	147
Acoustic emissions	148
Environmental specifications	148
Regulatory information	149
FCC regulations	150
Environmental product stewardship program	151
Protecting the environment	151
Ozone production	151
Power consumption	151
Paper use	151
Plastics	151
HP LaserJet print supplies	151
Return and recycling instructions	152
United States and Puerto Rico	152
Multiple returns (two to eight cartridges)	152
Single returns	152
Shipping	152
Non-US returns	152
Paper	152
Material restrictions	152
Disposal of waste equipment by users in private households in the European Union	153
Material Safety Data Sheet (MSDS)	153
For more information	153
Declaration of conformity	154
Country/region specific statements	155
Laser safety	155
Canadian DOC regulations	155
VCCI statement (Japan)	155
Power cord statement (Japan)	155
EMI statement (Korea)	155
Laser statement for Finland	156
Substances Table (China)	157

Match case Limit results 1 per page

Solve Macintosh problems

Solve problems with Mac OS X

NOTE:

If you are installing the product using a USB connection,

do not

connect the USB cable to the

device and the computer before you install the software. Connecting the USB cable will cause the Mac

OS X to automatically install the product, but the installation will be faulty. You must then uninstall the

product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the

USB cable when the software prompts you.

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause

Solution

The product software might not have been installed or was installed

incorrectly.

Make sure that the product PPD file is in the following hard-drive

folder:

LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/

<LANG>.LPROJ

, where <lang> is the two-letter language code for the language that

you are using. If necessary, reinstall the software. See the getting

started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder:

LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/

<LANG>.LPROJ

, where <lang> is the two-letter language code for the language that

you are using. Reinstall the software. See the getting started guide

for instructions.

The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup

Utility.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on,

and the Ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Bonjour is selected, depending

on the type of connection.

The wrong product name, IP address, or Bonjour host name is being

used.

Print a Configuration page (see

Information pages

on page

). Verify

that the product name, IP address, or Bonjour host name on the

Configuration page matches the product name, IP address, or

Bonjour host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on,

and the Ready light is on. If you are connecting through a USB or

ENWW

Solve Macintosh problems

121