HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 122

Problem, Cause, Solution, Replace <color> cartridge, Paper, Type is - streaking

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Problem Cause Solution Vertical streaks or bands appear on the One or more print cartridges might be page. defective. Aa BbC c Aa BbC c Aa BbC c Aa BbC c Aa BbC c The product is set to override the Replace cartridge message and to continue printing. Print the Supplies status page to check the remaining life. See Information pages on page 68. Use HP ToolboxFX to troubleshoot the problem. Replace any low print cartridges. See Replace print cartridges on page 82. Replace any low print cartridges. See Replace print cartridges on page 82. The amount of background toner shading becomes unacceptable. Very dry (low humidity) conditions can increase the amount of background shading. Check the device environment. One or more print cartridges might be defective. Replace any low print cartridges. See Replace print cartridges on page 82. The product is set to override the Replace cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 82. Smooth media shows more background Consider using rougher media. than plain media Toner smears appear on the media. The media might not meet HP specifications. Use media that meets HP specifications. If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path. Clean the media guides. Clean the paper path. See Clean the product on page 90. The toner smears easily when touched. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper. The media might not meet HP specifications. Use media that meets HP specifications. The paper path might need cleaning. Clean the paper path. See Clean the product on page 90. 112 Chapter 10 Solve problems ENWW

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Problem
Cause
Solution
Vertical streaks or bands appear on the
page.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
One or more print cartridges might be
defective.
Print the Supplies status page to check
the remaining life. See
Information pages
on page
68
.
Use HP ToolboxFX to troubleshoot the
problem.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
The product is set to override the
Replace <color> cartridge
message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
The amount of background toner
shading becomes unacceptable.
Very dry (low humidity) conditions can
increase the amount of background
shading.
Check the device environment.
One or more print cartridges might be
defective.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
The product is set to override the
Replace <color> cartridge
message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
Smooth media shows more background
than plain media
Consider using rougher media.
Toner smears appear on the media.
The media might not meet
HP specifications.
Use media that meets HP specifications.
If toner smears appear on the leading
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.
Clean the media guides.
Clean the paper path. See
Clean the
product
on page
90
.
The toner smears easily when touched.
The device is not set to print on the type
of media on which you want to print.
In the printer driver, select the
Paper
tab
and set
Type is
to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
The media might not meet
HP specifications.
Use media that meets HP specifications.
The paper path might need cleaning.
Clean the paper path. See
Clean the
product
on page
90
.
112
Chapter 10
Solve problems
ENWW