HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 129

Performance problems, The media is jamming in the device. - pickup

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Performance problems Problem Pages print but are totally blank. Pages print very slowly. Pages did not print. Cause Solution The sealing tape might still be in the print Verify that the sealing tape has been cartridges. completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier media types can slow the print Print on a different type of media. job. Complex pages can print slowly. Proper fusing may require a slower print speed to ensure the best print quality. Paper type not set correctly. Select the type to match the paper. The product might not be pulling media Make sure paper is loaded in the tray correctly. correctly. The media is jamming in the device. The USB cable might be defective or incorrectly connected. If the problem persists, you might need to replace the pickup rollers and the separation pad. See Service and support on page 127. Clear the jam. See Clear jams on page 101. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. Other devices are running on your computer. The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer. ENWW Performance problems 119

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Performance problems
Problem
Cause
Solution
Pages print but are totally blank.
The sealing tape might still be in the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.
To check the product, print a
Configuration page.
Pages print very slowly.
Heavier media types can slow the print
job.
Print on a different type of media.
Complex pages can print slowly.
Proper fusing may require a slower print
speed to ensure the best print quality.
Paper type not set correctly.
Select the type to match the paper.
Pages did not print.
The product might not be pulling media
correctly.
Make sure paper is loaded in the tray
correctly.
If the problem persists, you might need
to replace the pickup rollers and the
separation pad. See
Service and support
on page
127
.
The media is jamming in the device.
Clear the jam. See
Clear jams
on page
101
.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both
ends and reconnect it.
●
Try printing a job that has printed in
the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
ENWW
Performance problems
119